Author Archives: jhoover

{HOWARTH, WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, April 30, 7:00 p.m. – 9:00 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth and Weyerhaeuser Network: Planned Maintenance

Tuesday, April 30 | 7:00 p.m. – 9:00 p.m.

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Weyerhaeuser network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, outages of approximately 30 minutes should be expected at the locations listed in systems impacted. Additional shorter outages are to be expected as well.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue/Wed, April 23/24, 7 a.m. – 8 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance [COMPLETE]

Tuesday, April 23 | 7:00 a.m. – 8:00 a.m.

Wednesday, April 24 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • This maintenance will take place over a two day period. The maintenance will only take place between the hours of 7 a.m. and 8 a.m. on each day, and will be available for use during normal business hours on both days.

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue/Wed, April 23/24, 7 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, April 23 | 7:00 a.m. – 8:00 a.m.

Wednesday, April 24 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • This maintenance will take place over a two day period. The maintenance will only take place between the hours of 7 a.m. and 8 a.m. on each day, and will be available for use during normal business hours on both days.

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WEYERHAEUSER NETWORK}: Planned Maintenance, Thurs, April 18, 7:15 a.m. – 7:45 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Thursday, April 18 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing network switch with a new one.

  • The existing network switches in Weyerhaeuser will be rebooted to clear a switch management issue.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect the Weyerhaeuser network. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Apr 14, 6 a.m.-6 p.m. COMPLETE

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 14 @ 6 a.m. – 6 p.m. COMPLETE

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{LIBRARY, HOWARTH, JONES, KILWORTH, PRESIDENT NETWORK}: Planned Maintenance, Sun, Apr 14, 7:00 a.m. – 9:00 a.m. COMPLETE

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Library, Howarth, and Jones Network: Planned Maintenance

Sunday, April 14 | 7:00 a.m. – 9:00 a.m. COMPLETE

SYSTEMS IMPACTED: 

  • Collins Memorial Library network (WiFi, Phones, Ethernet)

  • Howarth network (WiFi, Phones, Ethernet)

  • Jones network (WiFi, Phones, Ethernet)

  • Kilworth Memorial Chapel network (WiFi, Phones, Ethernet)

  • President’s House network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, outages of approximately 30 minutes should be expected at the locations listed in systems impacted. Additional shorter outages are to be expected as well.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{LIBRARY, HOWARTH, JONES, KILWORTH, PRESIDENT NETWORK}: Planned Maintenance, Sun, Apr 14, 7:00 a.m. – 9:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Library, Howarth, and Jones Network: Planned Maintenance

Sunday, April 14 | 7:00 a.m. – 9:00 a.m.

SYSTEMS IMPACTED: 

  • Collins Memorial Library network (WiFi, Phones, Ethernet)

  • Howarth network (WiFi, Phones, Ethernet)

  • Jones network (WiFi, Phones, Ethernet)

  • Kilworth Memorial Chapel network (WiFi, Phones, Ethernet)

  • President’s House network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, outages of approximately 30 minutes should be expected at the locations listed in systems impacted. Additional shorter outages are to be expected as well.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

CORRECTION: {WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, Apr 9, 7:15 a.m. – 7:45 a.m. RESCHEDULED

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Tuesday, April 9 | 7:15 a.m. – 7:45 a.m. RESCHEDULED

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing network switch with a new one.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network. Other parts of campus will not be affected.

  • The migration to the new switch was unsuccessful, and a rollback to the old switch has been made.
  • A new maintenance window will be announced in the near future to retry the migration.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

CORRECTION: {WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, Apr 9, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Tuesday, April 9 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing network switch with a new one.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, Apr 9, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Tuesday, April 9 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Wheelock network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing network switch with a new one.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PRINTING}: PaperCut Planned Maintenance, Thurs, Mar 21, 7:00 a.m. – 9:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Printing: PaperCut Planned Maintenance

Thursday, March 21 | 7:00 a.m. – 9:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be installing security updates on our PaperCut system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the following functions that rely on PaperCut will be impacted:

    • Printing

    • Scanning

    • Faxing

    • Managing the balance on your PaperCut account

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WELCOME CENTER NETWORK}: Planned Maintenance, Tuesday, Mar 19, 10:00 p.m. – 10:30 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Welcome Center Network: Planned Maintenance

Tuesday, March 19 | 10:00 p.m. – 10:30 p.m.

SYSTEMS IMPACTED: 

  • Welcome Center network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • To resolve a Power over Ethernet (PoE) outage, Technology Services will be upgrading the firmware on network switches in the Welcome Center.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect the Welcome Center. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Routing Changes, Tuesday, Feb 20, 5:00 a.m. – 6:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • None

DATE OF IMPACT: 

  • Tuesday, February 20 | 5 a.m. –  6 a.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making routing changes to our internal network.

 

WHAT YOU SHOULD KNOW:

  • No network outages or downtime are expected from the routing changes being made.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Routing Changes, Tuesday, Feb 20, 5:00 a.m. – 6:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • None

DATE OF IMPACT: 

  • Tuesday, February 20 | 5 a.m. –  6 a.m.

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making routing changes to our internal network.

 

WHAT YOU SHOULD KNOW:

  • No network outages or downtime are expected from the routing changes being made.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Wed 2/14 5:30 a.m. – 7 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Wednesday, February 14 | 5:30 a.m. –  7 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu