Category Archives: Email

[Resolved] E-mail Delivery Delay Thursday 2/5/2009 5:30-7:30am – Part 2 of 2

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On the morning of Thursday, February 5th from 5:30 to 7:30am, TS will be performing upgrades to improve the effectiveness of our spam filtering system. During the upgrade, delivery of email into and out of the college may be delayed.  E-mail sent may not arrive until after 7:30am.  E-mail sent within the University is not affected by this outage (i.e. e-mail from one @ups.edu account to another).

[Update: 2/5 at 9:30am] Mail delivery was restored by 7:10 am; however, the update for the end user quarantine page took longer than expected. All services were restored by 9:30am.

[Resolved] Spam Quarantine Unavailable Tuesday 2/3/2009 5:30-7:30am – Part 1 of 2

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On the morning of Tuesday, February 3rd, from 5:30-7:30am, TS will be performing upgrades to improve reliability of our spam filtering system. During the upgrade, some users will be unable to access their quarantined email messages in the Sophos Pure Message system.  Should you experience problems accessing quarantined messages, please try again after 7:30am.

[Updated 2/3/2009 @ 7:45AM]

The quarantine is mostly available at this time, but a few users may find that certain messages are not available.  We expect this to be resolved within 15-30 minutes.

Hotmail/MSN/Live E-mail Blacklist Update

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Hotmail/MSN/Live is only delivering replies to Hotmail/MSN/Live messages. New messages sent to Hotmail/MSN/Live accounts are not being delivered. We are working with Microsoft directly to restore delivery of all messages.

You will not receive a bounce-back message alerting you to the issue. Until this problem is resolved, we recommend sending important messages via a non ups.edu account or communicating with the recipient via another medium.

E-Mail Blacklist Update

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We have been removed from Comcast and AOL blacklists as of Wednesday, 1/21 @ Noon and e-mail is flowing normally.

Hotmail/MSN is accepting delivery of our email as of early Friday morning, 1/23; however, some messages do not seem to make it to user mailboxes.  We continue to monitor the situation as regular delivery will likely be restored over the next week. You will not receive a bounce-back message alerting you to the issue. Until this issue is resolved, we recommend sending important messages via a non @ups.edu account or communicating with the recipient via another medium.

February 1st – PureMessage Problems

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Due to a problem with an update to the system that was done almost one year ago, the PureMessage quarantine has not been properly expiring, causing a buildup of SPAM messages in the quarantine and an inflation of the PM database. This caused the system to apparently “hold back” certain messages, generally ones that originated from listservs.

In order to correct this issue, we are currently running processes that will properly expire and reindex the quarantine and the metadata in the database. As this proceeds, the held back messages are delivered. Users will see the appearance of old emails in their inboxes. The number of affected messages seems small. Most people are not seeing any old messages appear, but many are. AS stated above, most of the affected messages appear to be from listservs and email subscription services.