Category Archives: Scheduled Events

{Network} Todd/Phibbs Hall Internet Outage, November 15 @ 12:00p

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This is an announcement from Technology Services (TS). Please see details below.

Network: Todd/Phibbs Hall Internet Outage

Wednesday, November 15, beginning at 12:00p

Technology Services is replacing an old emergency power supply in the Todd-Phibbs residence hall. This will impact both wired and wireless connections to the Internet. Downtime is not expected to be more than ~8 minutes.

ADDITIONAL INFORMATION:

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Complete] KACE User cleanup – 7/27 4:30pm

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COMPLETED: The process has successfully deleted 42,000 users in KACE and we now show only 12,800 users in the system.

– John

 

EDIT:  The process will take approximately 8 1/2 hours to complete, so we are moving the time to 4:30pm in case there is any slow down to the system while the deletion processes.

-John

 

I have a query that will clean up 42,000 external email addresses that are in the KACE database and will be running that query at 2:30pm tomorrow (7/27). I do not anticipate any issues, but the query may make KACE slow for a little while as it processes the deletions from the database.

-John

Pre-Production Server Patch Maintenance 06/22/2017 [Completed]

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[Update 06/22/2017 6:00 PM] Our scheduled maintenance has been completed successfully.

[Original] Pre-Production Server Patch Maintenance is scheduled for Thursday, 06/22/2017, from 9 am. to 6 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Systems Unavailable Due to Scheduled Maintenance 05/21/2017 [completed]

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[updated 05/21/2017 9:30 a.m.] Our scheduled maintenance has been completed.

[original] Production server patch maintenance is scheduled for Sunday, May 21st, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Pre-Production Server Patch Maintenance 04/09/2017 [Completed]

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[Update 04/09/2017 1:05 PM] Our planned maintenance has been completed.

[Original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 04/09/2017, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Systems Unavailable Due to Scheduled Maintenance 03/26/2017 [Completed]

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[Update 03/26/2017 10:00 PM] All scheduled work has been completed successfully. All systems are operating at full performance again.

[Update 03/26/2017 1:38 PM] PeopleSoft is fully back up. All services are online at this time. We’re continuing to do some work in the background which may cause minor performance issues this afternoon. An update will be posted when that work is complete.

[Update 03/26/2017 1:08 PM] PeopleSoft is nearly back up. We have some work to do in the background that may cause some minor performance issues this afternoon, but all services will be available. The next update will come when PeopleSoft is fully back up.

[Update 03/26/2017 11:45 AM] We need to extend the maintenance window beyond noon as some processes are taking longer than expected. Right now PeopleSoft environments, including myPugetSound are offline. All other services are available. Another update will be posted upon completion or at 1:00 PM.

[Original] Production server patch maintenance is scheduled for Sunday, March 26th, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

TS Outage Update: PeopleSoft Planned Refreshes – DEV and TST Complete

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This is an announcement from Technology Services about scheduled PeopleSoft Maintenance .

PeopleSoft Maintenance: Refreshes for all pillars are complete. 

  • All PeopleSoft DEV environments:
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
  • All PeopleSoft TST environments:
    • PA91TST, CS90TST, FN92TST, HR92TST

Thank you for your patience during the refreshes.

This information has also been distributed to our PeopleSoft distribution lists.

Need more info? Email TS-PMO@pugetsound.edu

 

Pre-Production Server Patch Maintenance 02/12/2017 [completed]

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[update 1:30 pm. 02/12/2017] Our scheduled maintenance has been completed successfully.

[original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 02/12/2017, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

TS Outage Update: PeopleSoft Planned Refreshes

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This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes 

  • The following environments have been refreshed and are online:
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
    • PA91TST, FN92TST, HR92TST
  • Please note that the CS90TST environment remains unavailable as TS completes the refresh.

TS will communicate once CS90TST is complete.

Need more info? Email TS-PMO@pugetsound.edu

TS Planned Outage Alert: {myPugetSound}{PeopleSoft Campus} COMPLETED

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This is an update from Technology Services that the following system are updated and available online.

WHAT:  myPugetSound & PeopleSoft Campus were taken offline for an upgrade this weekend and are now available for use.

WHY:  Technology Services upgraded these environments with a new version of PeopleTools. PeopleTools is the foundation which supports the PeopleSoft application modules. One can think of it as similar to the IOS of an iPhone.

NOTE TO USERS: Users should clear their browser’s cache before continuing work on Monday. Users may experience intermittent slowness the first business day after the upgrade. [Monday January 30th]

If you have any issues, please contact the Service Desk at servicedesk@pugetsound.edu or x8585

 

 

Campus Systems Unavailable Due to Scheduled Maintenance 01/08/2017 [completed]

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[update 01/8/2017 11:15 a.m.] Our scheduled maintenance has been completed successfully.

[original] Production server patch maintenance is scheduled for Sunday, January 8th, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Pre-Production Server Patch Maintenance 12/11/2016 [completed]

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[updated 12/11/2016 1:15 pm] Our scheduled pre-production server patch maintenance has been completed successfully.

[original] Pre-Production Server Patch Maintenance is scheduled for Sunday, 12/11/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Systems Unavailable Due to Scheduled Maintenance 11/13/2016 [completed]

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[update 11/13/2016 10:00 a.m.] Our scheduled production server patch maintenance has been completed successfully.​​

[original] Production server patch maintenance is scheduled for Sunday, November 13, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Email System Maintenance 10/16/2016 9-10 AM [completed]

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[update 10/16 10:00 AM] Maintenance on the email system has been completed successfully.

[original] This Sunday, 10/16/2016, from 9:00 AM to 10:00 AM we will be making some changes to our email system that have the potential to create a short system outage.

If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.