[update] Network Services has resolved the issue with wifi. Thank you for your patience.
[origianl] The Network Team has reported that there are network issues affecting the some parts of campus including Wheelock and the Library. Users may experience a loss of wireless internet connection. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
[Updated 10/14/2016 1:45 pm] As of 1:00 pm, we believe the network issues in Thompson to be resolved. If anyone is experiencing any connectivity issues, please contact the Technology Service Desk. Thank you for your patience.
[Original Post] The Network Team has reported that there are network issues affecting the south part of Thompson building. Users may experience loss of internet connection (both wired and wireless). We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
[Updated 10/12/2016 8:13 am] Access to PeopleSoft Campus has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft Campus. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
[Updated 10/10/2016 12:15 pm] Access to email was restored shortly before 11:30 am. Thank you for your patience.
[Original Post] Members of the campus community are currently experiencing issues accessing Puget Sound email. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
Some users are experiencing difficulties calling long distance phone numbers. We are aware of the issue and are currently working towards resolving the problem.
[Updated 10/30/2015 12:00 pm] Access to the stafffiles fileserver was restored at noon. Thank you for your patience.
[Updated 10/30/2015 9:45 am] Scan folders for copiers on campus are also affected, since all scan folders are hosted on the stafffiles file server. Scanning from copiers will not work until stafffiles access is restored.
[Updated 10/30/2015 9:30 am] Unfortunately, there has been an unforeseen error during the restoration process that is causing additional delays. We apologize again for this inconvenience.
[Updated 10/30/2015 8:30 am] We anticipate that access should restored by 9:30 am this morning. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to access their network shares on our stafffiles (merlin2) file server. The fileservers facultyfiles and studentfiles (alexandria) seem to be fine. We apologize for the inconvenience and are working to resolve this as quickly as possible.
vDesk was unavailable today from about 11 a.m. to 1:15 p.m. due to a hardware issue. Service was restored at approximately 1:15 p.m.
[Update – 9:27 p.m.] Cascade has returned to service after restart of the affected systems.
Cascade became unavailable tonight at about 7:30 p.m. TS staff are aware of and working on the problem now. Cascade will be available later tonight, hopefully in about an hour.
We appreciate your patience.
[Updated 7/15/13, 11:10 a.m.] All services have been restored to McIntyre Hall. Work continues to provide a permanent solution to the power problem that occurred. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Original] Due to a minor, unexpected power outage in McIntyre Hall, network and phone service is currently unavailable in the building. Due to the impact on the university’s server room located in McIntyre, other services across campus may be affected. We are working to restore power and full services to McIntyre as quickly as possible. Thank you for your patience!
[Resolved 4/13/2013 1:30 PM] The Internet connection has been restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience!
[Updated 4/13/2013 10:33 AM] Integra has determined the issue to be a power outage in the area. They are working to resolve the issue. No resolution time has been determined at this point.
[Original] Residential buildings are experiencing a network outage. We are working with Integra, the Internet service provider, to determine the cause. Connections in academic and administrative buildings are still working well. We appreciate your patience as we work to resolve this issue.
There was a brief interruption of email service before 5pm for those trying to reach https://webmail.pugetsound.edu and those trying to access pugetsound email on their mobile devices. This has been corrected and service has been restored at approximately 5:05pm.
There was a brief interruption of email service before 5pm for those trying to reach https://webmail.pugetsound.edu and those trying to access pugetsound email on their mobile devices. This has been corrected and service has been restored at approximately 5:05pm.
A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.
If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Replaced batteries in UPS at Fieldhouse #113. Self Test successful.
INVOLVING: K20
CURRENT EVENT START : 12/13/10 22:22 PST
CURRENT EVENT STOP : 12/14/10 16:18 PST
SUMMARY:
This notice is being sent to all K-20 customers.
The network outage involving WSIPC (and serveral other nearby K-20 sites) appears to have been fixed as of 16:18 this evening. The circuit provider ran a new section of fiber cable around the broken portion to bring them back up. We do not yet know whether that new fiber path is temporary or permanent. (If it’s temporary, there may be a planned outage in the future when they move the circuits back to the original fiber.)
WSIPC’s DNS servers are answering DNS queries again. Their other services should be back up too.
=================================================================
K20 Network Operations Network Operations Center
noc@wa-k20.net 888-934-5551
=================================================================
DETAILED OUTAGE HISTORY
K20 Area Wide
FIRST DOWN: 12/13/10 22:22
LAST UP: 12/14/10 16:18 PST
TOTAL DOWN TIME: 17 hours 56 minutes
TOGGLES:
12/13/10 22:22 – 12/14/10 16:18 PST