Some members of the campus community have experienced difficulty using their Puget Sound account to login to their campus computers and Outlook Web Access (Webmail). This appears to be due to the fact that their account is locked due to a number of incorrect authentication attempts. We are investigating the source of this issue, and apologize for the inconvenience.
Category Archives: Email
Outlook Junk Email Filtering Not Functioning 4/28/2014 [Resolved]
[Updated 5/06/2014 8:15 am] All email filtering is functioning normally at this time. Please feel free to contact the Technology Service Desk at 253.879.8585 if you have any questions. Thank you for your patience!
[Original] Some members of the campus community have reported receiving an increased number of junk email messages. Unfortunately, we are having an issue with Outlook and Outlook Web Access (Webmail) junk email filtering not functioning at the moment. While junk email is still being filtered on the email server, any local junk email settings or filtering that you may have set up in Outlook or Webmail are not being applied. We apologize for the inconvenience and are working to resolve this issue. If you have any questions, please contact the Technology Service Desk at 253.879.8585.
Email Delivery Issues 4/14/2014 [Resolved]
[Updated 4/17/2014 3:30 pm] The last remaining issue with Puget Sound hosted list-servs has been resolved! All email delivery has been restored. Thank you very much for your patience while we’ve worked through all of these issues.
[Updated 4/17/2014 10:00 am] Most email delivery issues have been resolved. We are working on resolving one last issue with Puget Sound hosted list-servs. There may be delivery delays with email from Puget Sound list-servs this morning while work is in progress. Please contact the Technology Service Desk at 253.879.8585 if you have any questions or concerns. Thank you!
[Updated 4/15/2014 8:00 am] There may be intermittent delays with email delivery while additional troubleshooting is performed today. We appreciate your patience as we work to resolve this issue.
[Updated 4/14/2014 6:00 pm] Email delivery to and from external (non-Puget Sound email addresses) has been restored! There still may be a delay with Puget Sound hosted listservs, and we will work to resolve that next. We apologize for the inconvenience.
[Updated 4/14/2014 3:30 pm] The issue with MachForms is resolved! We are still working to resolve the initial issue with email delivery. Thank you for your patience!
[Updated 4/14/2014 3:00 pm] We have also discovered that MachForms are also affected by our email issue. We appreciate your patience as we work to resolve this as quickly as possible.
[Original] Members of the campus community have reported difficulties with receiving email from external (non-Puget Sound) email addresses. This is related to the server maintenance and resulting delivery interruptions from yesterday. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
Internet Mail Delivery Interrupted 4/13/2014
Mail delivery to and from the Internet during the evening of Sunday, 4/13 suffered several interruptions due to maintenance on email services. Delivery should be back to normal now, but we are still tracking the situation.
Thank you for your patience.
Scheduled Internet Outage – 3/12/14 [Completed]
[Updated 10:40 p.m.] The work has been completed without incident.
[Original] Academic buildings on campus may experience an Internet outage due to emergency maintenance scheduled on the K-20 network between 10:00 and 11:00 p.m. today, Wednesday, March 12. The outage is expected to last no more than 15 minutes. Internet service to campus residences will not be affected, but external delivery of email to and from the Puget Sound system may be delayed.
Thank you for your patience during this brief Internet outage.
PeopleSoft, Cascade, and Email Unavailable Due to Maintenance 11/17/2013 [Completed]
[Updated 11/17/13 10:55 a.m.] Maintenance is completed and PeopleSoft, Cascade, and email service are restored.
[Original] Due to scheduled maintenance, PeopleSoft, Cascade, and the university’s email system will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, November 17. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Cascade and Email Unavailable Due to Maintenance 10/13/2013 [Completed]
[Updated 10/13/13 10:05 a.m.] Maintenance is completed and Cascade and email service are restored.
[Original Post] Due to scheduled maintenance, Cascade and the university’s email system will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, October 13. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Password Synchronization Issue 8/26/2013 [Resolved]
[Updated 8/26/2013 11:00 a.m.] Password synchronization is functional. Please contact the Technology Service Desk at 253.879.8585 for assistance if you were affected by this issue.
[Original Post] Password synchronization is currently not functional. Password changes made in Cascade will not carry over to other Puget Sound systems (email, PeopleSoft, vDesk, Moodle). We are working to resolve this as quickly as possible and apologize for the inconvenience.
Email Service Announcement
Preparation for an upgrade of our email server began this week Monday, August 12. Since then, some members of the campus community have unexpectedly experienced difficulty accessing their email, calendar, or Out of Office functionality.
We apologize for any problems or inconvenience this has caused. We are working to make this transition as seamless as possible and to identify and resolve any issues that arise along the way. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any difficulty accessing your email.
Production Server Patch Maintenance 8/11/2013 [Completed]
[Update] Production Server Patch Maintenance has been completed.
[Original] The Production Server Patch Maintenance is scheduled for 8/11/2013. Most services may be intermittently or entirely unavailable, including: Email, Personal and departmental file shares (on Alexandria and Merlin2), Webservices such as www.pugetsound.edu, Mahara and Moodle, Print Services, and the Optimize HR Production servers and services.
Email System Maintenance 6/24/13 [Completed]
Maintenance work on the university’s email system is scheduled for Monday, June 24, from 10:00 p.m. to midnight. This work is required to prepare for our upgrade to Exchange 2013 later this year. Members of the Puget Sound community should not experience any disruption in their university email service. If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience and support!
Production Server Patch Maintenance for 6/9/2013 [Canceled]
[Updated] Production Patch Maintenance for 6/9/2013 has been canceled. The next scheduled Production Patch Maintenance is tentatively scheduled for 7/14/2013.
[Original] The Production Server Patch Maintenance is scheduled for 6/9/2013. Most services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on FacultyFiles, StaffFiles, and StudentFiles)
- Database applications that include Cascade
- Web services such as www.pugetsound.edu, Mahara, and Moodle
- vDesk
- Print Services
- Optimize production servers and services
Pre-production Patch Maintenance for 5/30/2013 [Completed]
[Updated 5/30/2013, 9:05 am] Pre-Production Patch Maintenance has been completed. A separate notification of the Production Patch Maintenance will be posted at a later date.
[Original] Pre-Production Patch Maintenance is scheduled for 5/30/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 6/9/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.
This should not affect any production services such as:
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk
An update will be posted once server maintenance has been completed.
Scheduled Internet Outage 5/8/13 [Completed]
[Updated 5/8/13] The scheduled maintenance was completed between 5:05 and 5:11 a.m. without incident. Thank you for your patience!
[Original Post] A scheduled outage is planned on Wednesday, May 8, from 5:00 to 5:30 a.m. for the K-20 Internet connection provided in academic and administrative buildings. Campus residences will not be affected. We anticipate the disruption in service will last approximately 5 minutes during this outage window.
Academic K20 Internet Short Outage Scheduled
Upgrade complete without incident.
The K20 internet will be interrupted for approximately 15 minutes tomorrow morning, 04/25/2013 at 5:45-6:00am.