This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Monday – Tuesday, November 23-24, 2020 [RESOLVED]

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working.

ADDITIONAL INFORMATION:

·        Update (11/24, 10:30PM):  Outbound dialing has been restored.  Please let us know if you are still experiencing any issues.  Thank you for your patience.

·        Update (11/24: 09:30AM):  Outgoing calls are still not functioning.  The phone provider indicates that it may not be until 8pm tonight until all services are restored.  We will keep monitoring this and update accordingly.  Thank you for your patience.

·        Update (11/24: 01:14AM):  Unfortunately our phone provider was not able to get the needed parts to repair their equipment.  This means that outbound calls are still not functional at this time.  Incoming calls are functioning normally and internal dialing is working as normal.  The phone provider has not given us an ETA on when this will be resolved.  We apologize for the inconvenience and appreciate everyone’s patience.

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Tuesday, November 24 from 4 pm to approximately 5 pm

REASON FOR IMPACT: Our KACE ticketing system is having stability issues that cause it to be inaccessible to end users.  The software vendor will take the system down for maintenance to repair the system so it will run stable.

ADDITIONAL INFORMATION:

·         The maintenance is expected to take about an hour but it could take longer.  A notification will be sent out when the work is complete.

·         During the maintenance period the system will not be accessible via a web browser and any ticket updates will need to be put in after the maintenance is complete.

·         Email addresses that are forwarded to the ticketing system will be turned off and anything sent to them during the maintenance period will remain queued for review by the queue owners.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Monday – Tuesday, November 23-24, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working.

ADDITIONAL INFORMATION:

·        Update (11/24: 09:30AM):  Outgoing calls are still not functioning.  The phone provider indicates that it may not be until 8pm tonight until all services are restored.  We will keep monitoring this and update accordingly.  Thank you for your patience.

·        Update (11/24: 01:14AM):  Unfortunately our phone provider was not able to get the needed parts to repair their equipment.  This means that outbound calls are still not functional at this time.  Incoming calls are functioning normally and internal dialing is working as normal.  The phone provider has not given us an ETA on when this will be resolved.  We apologize for the inconvenience and appreciate everyone’s patience.

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday – Thursday, November 23-24, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working.

ADDITIONAL INFORMATION:

·        Update (11/24: 01:14AM):  Unfortunately our phone provider was not able to get the needed parts to repair their equipment.  This means that outbound calls are still not functional at this time.  Incoming calls are functioning normally and internal dialing is working as normal.  The phone provider has not given us an ETA on when this will be resolved.  We apologize for the inconvenience and appreciate everyone’s patience.

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: Emergency Maintenance

Monday, November 23 from 2 pm to approximately 3 pm

REASON FOR IMPACT: Our KACE ticketing system is having stability issues that cause it to be inaccessible to end users.  The software vendor will take the system down for maintenance to repair the system so it will run stable.

ADDITIONAL INFORMATION:

·         The maintenance is expected to take about an hour but it could take longer.  A notification will be sent out when the work is complete.

·         During the maintenance period the system will not be accessible via a web browser and any ticket updates will need to be put in after the maintenance is complete.

·         Email addresses that are forwarded to the ticketing system will be turned off and anything sent to them during the maintenance period will remain queued for review by the queue owners.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Financials: Planned Maintenance [COMPLETE]

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance [COMPLETE]

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System to the latest version release. This system will be unavailable during the maintenance window.  

ADDITIONAL INFORMATION:

·         Time Entry and Time Approval will not be available during the maintenance window. 

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Financials: Planned Maintenance [COMPLETE]

Friday, November 20 @ 5 p.m. – Sunday November 22 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 

ADDITIONAL INFORMATION:

·         myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu