We have updated the SSL certificate for webmail.pugetsound.edu on both client access servers and verified that the webpage loads in IE, Chrome, and Firefox with the correct certificate.
If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
This Friday, 10/28/2016, at 7:00 AM we will be replacing the security certificates on our email infrastructure. We do not expect there will be any impact on end users. An update will be posted after the work has been completed.
If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Telephone System Maintenance is scheduled for Sunday, 10/16/2016 at 8 am.
We will be rebooting the telephone system and do not expect any downtime.
If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Updated 8/29/2016 11:45 am] Mailflow has been restored to normal. Thank you for your patience!
[Original Post] Our server administrators informed us that some members of the campus community may experience delays in sending email. They are currently investigating the issue. We apologize for the inconvenience.
Members of the campus community have reported that the website for PrintGreen (printers.pugetsound.edu) is unavailable in Firefox or Chrome. It is still accessible via Internet Explorer and Safari. This should be resolved when the system is upgraded over Winter Break. We apologize for the inconvenience and thank you for your patience.
[Updated 06/19/2015 10:45 am] Access to email via Webmail has been restored for all of the campus community. We apologize again for the inconvenience and thank you for your patience.
[Original Post] Some members of the campus community have reported that they have been unable to access their email via Webmail. After logging in, Webmail does not load their mailbox and appears to hang. We apologize for the inconvenience and are working to resolve this issue.
[Updated 03/23/2015 11:30 am] webmail.ups.edu is functional again, and redirects to webmail.pugetsound.edu as it should.
[Original Post] Members of the campus community have reported that navigating to webmail.ups.edu is not functioning. It is giving a “the connection was reset” or similar error message depending on the web browser they are using. Email functionality is not affected; you may still reach Webmail by navigating to webmail.pugetsound.edu, and we are investigating why the redirect is not working. Thank you.
[Updated 7/15/2014 2:22 pm] Off-campus access to vDesk was restored around 7:30 am this morning. Thank you for your patience!
[Original post] Some members of the campus community have reported that they are unable to launch vDesk applications from off-campus. They receive the error message “an error occurred while making the requested connection.” Access to vDesk from on-campus is not affected. We appreciate your patience as we investigate this issue, and apologize for the inconvenience.
Some members of the campus community reported email delivery issues over the weekend of July 12-13. There was an issue with our email server that has been corrected. We appreciate your patience and apologize for any inconvenience this may have caused.
FYI – K20 Announcement of fiber damage from the storm. No issues have been reported yet as a result.
INVOLVING: K20
CURRENT EVENT START : 12/13/10 22:22 PST
CURRENT EVENT STOP : ?
SUMMARY:
This notice is being sent to all K20 customers. We probably should have sent this notice sooner.
WSIPC is part of a 14 site outage caused by a fiber break which occurred last night at 22:22 pm. That specific outage is being tracked in our ticket 940112.
As many customers have noticed, WSIPC services such as hosted DNS, email, and some applications such as Skyward and Citrix are affected.
These WSIPC services will be down until the outage can be resolved. At this time, the fiber provider is working on providing an alternate path for the affected transport circuits but there is still no ETR at this time.
=================================================================
K20 Network Operations Network Operations Center
noc@wa-k20.net 888-934-5551
=================================================================
DETAILED OUTAGE HISTORY
K20 Area Wide
FIRST DOWN: 12/13/10 22:22 PST
LAST UP: ?
TOTAL DOWN TIME: 15 hours 10 minutes
TOGGLES:
12/13/10 22:22 PST – ?
A new feature of the Account Management application allows supervisors to “unlock” an employee’s work session from a supervisor’s management page. Lockable systems are Cascade Web and Cascade database.
The following components were installed 1/27/2010 5:30-6am:
COM.INFORMATION_SYSTEM.TAB
COM.INFORMATION_SYSTEM.CON
COM.INFORMATION_SYSTEM.DML
COM.CAMPUS_ROLE.TAB
COM.CAMPUS_ROLE.CON
COM.PERSON_CAMPUS_ROLE.DRP
COM.PERSON_CAMPUS_ROLE.TAB
COM.PERSON_CAMPUS_ROLE.CON
COM.ROLE_LOCK_VIEW.VW
COM.ROLE_LOCK_VIEW.SYN
COM.ROLE_LOCK_VIEW.GRT
COM.ROLE_LOCK_API.PKS
COM.ROLE_LOCK_API.PKB
COM.ROLE_LOCK_API.SYN
COM.ROLE_LOCK_API.GRT
COM.PRIVCMD.PKS
COM.PRIVCMD.PKB
COM.DAY_TEXT.FNC
COM.DAY_TEXT.SYN
COM.DAY_TEXT.GRT
COM.DATE_TEXT.FNC
COM.DATE_TEXT.SYN
COM.DATE_TEXT.GRT
WEB.PRIVWEB.PKS
WEB.PRIVWEB.PKB
WEB.WEBSEC.PKB
WEB.CASCADE.PKB
COM.CASCADE_IS_LOCKED.FNC
COM.CASCADE_IS_LOCKED.SYN
COM.CASCADE_IS_LOCKED.GRT
COM.LOGON_DENY_LOCKED_USER.TRG
WEB.SUPERVISE_ACCESS.PKS
WEB.SUPERVISE_ACCESS.PKB
WEB.SUPERVISE_ACCESS.SYN
WEB.SUPERVISE_ACCESS.GRT
WEB.WEB_APP_MENU.DML
This morning at approxmiately 8:20 PST, the old Solaris listhost server was shutdown and powered off. All mailing lists were migrated yesterday to a new listhost.ups.edu running Linux on our VMware cluster.
A spammer gained control of a user account today when the account owner responded to a phishing message. The spammer sent a large volume of spam. This was noted at 9:30 PM and the user account was locked. TS staff will be checking with several recipient sites such as HotMail and Yahoo to make sure that the college has not been placed on blacklists, but you may experience E-mail delivery problems because of this incident.
This morning between 8 and 9 AM, primary e-mail addresses were changed. E-mail messages from University of Puget Sound community members will now come from @pugetsound.edu. Messages sent to @ups.edu AND @pugetsound.edu will be delivered normally.