The CRM server was down most of the day, but is now up and functioning again.
Changes were made to the server that are expected to prevent this problem from recurring.
CRM is down, 12/15/2008 (update: back online)
The CRM server is down, so attempting to access CRM results in the Page Not Found error. Service could not be restored Monday afternoon, as expected. A team is continuing to focus on this issue.
Update:
The application is now back online and available for use as of 6:00PM 12/15/2008.
12/13/2008 Blackboard unresponsive
Reportedly at 3 PM Saturday, 12/13/2008 the Backboard server became unresponsive to login requests. At 4 PM, Technology Services staff were notifed by Security Services. The Blackboard services and database were restarted at about 4:20 , which restored service.
December 23, 2008: Spam Quarantine Unavailable 5-10am
On December 23rd from 5-10am the Sophos PureMessage spam may be unavailable for some messages/users. Mail will continue to be delivered as per normal. Should a user be unable to remove or deliver a message from their quarantine they should try again after 10am.
Due to a campus wide power outage from 5-7am on 12/23, this outage may be postponed depending on completion of that outage.
~~~~~~~~ Update 12/23 8:50am ~~~~~~~~~~~
This upgrade is progressing well, however it is taking a bit longer than expected. We may still make it up by 10am, but 11am is more realistic.
Please note that mail is being delivered normally and without delay, it’s just half of the spam quarantine is unavailable until 11am.
~~~~~~~ Update at 11:20 ~~~~~~~~~
The quarantine is now back online. From approximately 10:50-11:15am the quarantine was available off and on. Please contact the helpdesk if you have problems accessing your quarantine.
Cascade Web was not responding for 3 minutes
Cascade Web was not responding for 3 minutes due to database connection issue. Corrected the issue and now it’s fully operational.
Wireless Outage
The Wireless network has been restored. 12/2/2008 18:05pm
At various locations across campus, we are experiencing a wireless network outage. Those building affected include Wheelock, Wyatt, Field House, South Hall, Trimble, Library (upper floors), and Regester. Our network manager is aware of the issue and working with our vendors to resolve it as soon as possible.
November 24, 2008: Blackboard & Alexandria (Faculty & Student File Share) Down Wednesday 11/26 5:30-6:00am
From 5:30am to 6:00am on Wednesday, November 24th, Blackboard and Alexandria will be offline. Alexandria contains student, faculty, and department file shares which will be unavailable for this short outage.
November 24, 2008: CRM downtime, 6 am – 8 pm
CRM will be down from 6 am – 8 pm on Monday, November 24. The database instance will be patched then moved from Rainier to Grace.
Cascade Batch Processing outage 11/19
Cascade Batch Processing system was down for approximate 30 minutes, from 3:00 pm to 3:30 pm.
Outgoing Email Outage on 11/6 from 5:30-7am (Update- Completed at 6:10am)
On the morning of November 6th at 5:30am messages sent from inside the University to external receipients will be delayed until 7am. The outage does not affect messages from University users to other University users.
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Update: This outage is compete as of 6:10am on 11/6. All outgoing mail should now be back up to speed. Please contact the helpdesk if you see any irregular behavior.
New Storage Array and SAN Installation Complete 10/27/2008
The Installation of the new storage array and SAN to support upgrades of the database and email systems was completed with the reboots of all database servers from 5:30 to 6:30 AM this morning. CRM was restored at 7:45 AM. The extended timeframe was necessary to ensure that all existing and new LUNs had redundant paths to their hosts in the SAN.
Aruba Wireless
Some users were not getting IP addresses when connecting to Aruba Wireless. This was do to a shortage of IP addresses in DHCP. I expanded the scope on Saturday to make more IP addresses available. This problem should not reoccurr.
Ezproxy moved to new hardware 10/24/08
At 7:30 this morning, the ezproxy reverse proxy server was moved to the new web server hardware on www5. Downtime for the service was approximately 15 minutes.
Database/Email Systems Unavailable 10/25
Saturday, October 25, Technology Services will be performing important updates on our database systems and storage area network. This will impact our database and email systems. In order to minimize service disruption, there will be two groups of outages:
- 7 AM until 5 PM – Cascade Web, Banner, Famis, Basis, and the CRM will be unavailable.
- 7:30 AM until 9:00 AM – Email will be unavailable.
Network files and shares, and other network services will not be impacted.
SharePoint Unavailable noon-12:30pm Thursday, 10/16
The server where sharepoint resides (portal.ups.edu) needs to be rebooted to ensure correct operation of replaced equipment. This is expected to take less than 30 minutes.
Update @ 12:25pm:
SharePoint is now back online, was offline from approximately noon till 12:20pm.