Resolved: Mail list services unavailable (listhost.ups.edu)

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As of noon today all mail list services are back online.  Please contact TechHelp at x8585 if you continue to experience problems with lists.

Early this morning our mail list server had a problem and is not working properly.  We are working on resolving the issue, but it is not likely to be resolved before 5pm today.  We will update this post as we have more information.

Crm restarted 12/1/2009

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Both Crm11ip instance and Crm App had to be restarted due to the exceeded processes on the databasee. The problem was caused by the returning mails sent last week.

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CRM bounce-backs weren’t processing

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We discovered that the CRM email bounce-backs were not being processed, resulting in a very full mailbox. Nick renamed the inbox, essentially cleaning out the mailbox, thinking that maybe the box was too full to process the messages properly. This appears to have fixed the problem. We will look into whether these are being cleaned out properly when the bounceback is processed (or, being marked for deletion but then never deleted).

We also discovered that messages were being routed to the Junk email mailbox. CRM only processes bounce-backs found in the Inbox. We suspect that our use of Outlook to access the bounces email account has caused this to occur. We will look into using a tool other than Outlook for accessing this IMAP account.

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Maintenance Window 11/29/09

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All production databases were patched successfully.  If you experience any issues with Puget Sound systems, please contact TechHelp at (253) 879-8585.

The next production maintenance window is Sunday, November 29th, from 8:00 AM to noon.  From 8:00 AM to noon, all database services may be intermittently or entirely unavailable, including:  Cascade, FAMIS, Millennium, and Banner.

[Complete] Maintenance Window 10/25/09

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Updated 10/25/2009 @ noon — All production servers were patched successfully.  If you experience any issues with Puget Sound systems, please contact TechHelp at (253) 879-8585.

The next production maintenance window is Sunday, October 25th, from 8:00 AM to noon.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Maintenance Detail 10/25/2009

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The following systems were patched today between 8am and noon:

  • sthelens
  • baker
  • Tahoma
  • userweb
  • purgatory
  • styx
  • hades
  • gehenna
  • moodle
  • quixote
  • mysql
  • oraweb
  • orcas
  • vmhost1
  • Alexandria
  • BE1
  • BE2
  • BE3
  • CBORDFSS (VENDOR DC)
  • CLTACC1
  • CLTACC2
  • CMS
  • DHCP-1
  • DM-1 to DM-8
  • EPO
  • FE1
  • FE2
  • ILLIAD
  • INTCHK (VM)
  • KEEPER
  • KRONOS (VENDOR DC)
  • LENEL (VENDOR Security)
  • MAURY2
  • MBS1
  • MBS2
  • MBS3
  • MEDIA
  • MERLIN2
  • MICROS (VENDOR DC)
  • MSPROJECT
  • ODYSSEY (VENDOR DC)
  • PROJECTS
  • SANJUAN
  • UPSCA03
  • VASHON
  • VERONICA
  • VIAWARP (VM)
  • VMMON (VM for now)
  • WEBSERVER1
  • WEBSERVER2
  • CISCOWORKS (VM)

[Resolved] Exchange Email Unavailable for Users EJ-LB

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As of 9:00pm 10/13/09 all users have complete access to their email once again.  Some messages into and out of these users accounts may be delayed as the system catches up.

Update as of 4:45PM 10/13/09

The outage of email for users EJ-LB continues as we run a database recovery process on the affected volume/users.  The process could take up to 18 hours, completing by mid-morning Wednesday (10am).

This post will be updated as more information is available.

Exchange Email is unavailable for users with usernames starting with EJ-LB.  Currently there is not a time estimate of when email for these users will be available again, but this post will be updated when the issue is corrected.