In order to ensure that our outgoing email server Gehenna has no stuck messages, it was rebooted this morning at 7:30 AM. Any user trying to send mail outside of Exchange/Outlook around 7:30 AM may have seen warnings or failures, but could re-send messages starting at 7:40 AM.
Please contact the service desk at x8585 should you experience any email issues or significantly delayed messages.
The server known as Orion is no longer available for general use and should be considered retired. Currently it is completely unavailable, but will be relocated to the Science Center for Computer Science use only. Orion previously served NTP (time) services for the University in addition to Computer Science use.
DHCP on the retiring server Houdini.ups.edu (192.124.98.110) is now disabled. All hosts requesting DHCP service on the 192.124.98.x subnet now must get this service from dhcp-1.pugetsound.edu. No user interaction is needed, this should happen automatically.
However, there is a small chance this change will cause mis-configured servers in this subnet to go offline within 24 hours of 5/18/2010 @ 10:45AM when they are unable to renew their IP address.
As of 3PM on 5/17/2010 tick and tock.ups.edu nor the IP addresses 192.124.98.46 and 192.124.98.210 should be used for NTP service. Going forward, please use ntp1.pugetsound.edu and ntp2.pugetsound.edu only.
Tick/tock.ups.edu will continue to work for a short amount of time, but directed at different systems. Please contact the service desk at x8585 if you experience any problem using the new service.
Updated 5/23/2010 at 3:58 PM: All services are now back online, including password synchronization.
Updated 5/23/2010 at 3:15 PM: Currently all applications are available again, but desktop and email password changes are not currently syncing to Cascade; we expect this issue to be resolved by 5:00 PM.
The next production maintenance window is Sunday, May 23, from 8:00 AM to 4:00 PM.
This month some database applications will be unavailable during the outage window including Cascade and Banner. All other services will remain available throughout the maintenance window.
VMhost3 has a hardware issue and all Virtual Machines on this host had to be moved. Luckily only one production VM, cbf2, was affected. All VMs are back up on alternate servers.
A network service issue impacted some campus work stations around 2:30 PM on 5/10/2010. Service to all work stations was restored by 3:30 PM.
Following the major power outage experienced on campus yesterday, all key computing services were restored by 10:00 PM last night.
If you experience any issues, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Thank you for your patience!
blogs.pugetsound.edu/TSmaintenance was upgraded to the latest version of WordPress, 2.9.2 at 8 PM today (4/27/2010).
Some Mac OS users reported problems sending and receiving e-mail in Entourage between Friday evening, May 23 and Monday afternoon, May 26, 2010. This problem has been resolved. All mail sent and received during this period was queued and will be delivered normally.
In production, Boss had been using the rep_bossweb reports server which is not stable.
It was down this morning, so we switched it to use the UPS_REPORTS_NONSSO_PROD reports server in production. That worked fine.
There is still the issue of report output security, because anyone using that reports server can access other people’s report file output.
We will plan to test Boss with the SSO reports server and see how it functions and whether it would work for us.
CascadeTest (summit) data was refreshed on Monday. Here are the details:
Age of data copied: 4/18/2010 10:00 pm
Refresh started: 4/19/2010 1 pm
Refresh completed: 4/19/2010 5:18 pm
The mailer functionality serving Cascade and CRM has been migrated off of Camano, and onto Orcas. This involved a DNS change for cascademail.pugetsound.edu and a small amount of code change in Cascade.
Cascade Release 10.5 is planned for May 12, 2010. This release will include the following features and fixes:
On Thursday, April 15, between 4:30 and 5:00 PM, Technology Services will relocate its maintenance blog, resulting in new URLs for the RSS feeds from that blog. Once the move is made, please use the following addresses for subscribing or re-subscribing to these feeds:
Cascade Release Cycle – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=83
Scheduled Maintenance Windows – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=71
Service Announcements – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=44
At the same time, you should update your subscription to the TS Tips & Alerts feed using the address, http://blogs.ups.edu/servicedesk/feed.
For assistance with RSS feeds or any technology-related issue, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.