This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes
Need more info? Email TS-PMO@pugetsound.edu
This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes
TS will communicate once CS90TST is complete.
Need more info? Email TS-PMO@pugetsound.edu
[completed 3:00pm]
Facilities has completed their work.
Facilities is performing scheduled electric maintenance in the Fieldhouse. This means all network-related services (phone, internet, wifi) will be unavailable until the power is back on.
Thank you for your patience.
Mail delivery to and from the Internet during the evening of Sunday, 4/13 suffered several interruptions due to maintenance on email services. Delivery should be back to normal now, but we are still tracking the situation.
Thank you for your patience.
A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.
If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
INVOLVING: K20
CURRENT EVENT START : 12/13/10 22:22 PST
CURRENT EVENT STOP : 12/14/10 16:18 PST
SUMMARY:
This notice is being sent to all K-20 customers.
The network outage involving WSIPC (and serveral other nearby K-20 sites) appears to have been fixed as of 16:18 this evening. The circuit provider ran a new section of fiber cable around the broken portion to bring them back up. We do not yet know whether that new fiber path is temporary or permanent. (If it’s temporary, there may be a planned outage in the future when they move the circuits back to the original fiber.)
WSIPC’s DNS servers are answering DNS queries again. Their other services should be back up too.
=================================================================
K20 Network Operations Network Operations Center
noc@wa-k20.net 888-934-5551
=================================================================
DETAILED OUTAGE HISTORY
K20 Area Wide
FIRST DOWN: 12/13/10 22:22
LAST UP: 12/14/10 16:18 PST
TOTAL DOWN TIME: 17 hours 56 minutes
TOGGLES:
12/13/10 22:22 – 12/14/10 16:18 PST
After resolution of the campus Internet issue, the Music and Facilities buildings’ Internet connection was not restored automatically. Internet was restored to these buildings at 12:30 pm.
Webmail was unavailable for about 15 minutes at 8:30 PM tonight. Technology Services staff was notified and has resolved the problem.
[Update 3/19/09 4:20 PM] Services have been restored. The application services were stopped and restarted. Root cause analysis in underway.
The application server that hosts Cascade is currently unavailable. Other services impacted are Cascade, Portal, Discoverer, CRM, and Views Flash Survey. TS is aware of the problem and it is being investigated.
I will be upgrading the network firewall device on 07/24/2008 at 6:00-7:00am. Expect intermittent internet outages during this time.
I have upgraded all the servers running Commvault to Service Pack 3.
Here is the timetable of updates:
—16th—
Portal
—17th—
Alexandria
BE2
CMS
Illiad
Kronos
Micros
msproject
Odyssey
Crystal
—21st—
Albert
Grace
—22nd—
Camano
Whidbey
DM-1
Cicero
Shasta
Webserver1
—23rd—
Rainier
Webserver2
www3
www5
blackboard
The redirector web application at http://webmail.ups.edu/redirector was found to fail with a user’s full name containing an apostrophe. Refactoring is underway.
The Aruba wireless controller, which currently provides wireless service to access points in Harned Hall, was upgraded to ArubaOS 3.1 from version 2.5.3. The upgrade was performed at 10:00, and took approximately 10 minutes to complete.
The movement of files from the old Merlin2 server was completed successfully. The new server is ready and available.
There were reports last night and this morning that user were having problems connecting to webmail. The problem appears to be linked to the Sophos PureMessage software and the timing of the quarantine digest messages and the slow disk array.
We updated our PureMessage configuration to send on digest messages instead of having each server send individual messages. The result being that all the messages hit the mail server and the same time and overwhelmed it with e-mail and client access with the start of the business day.
We are modifying the interval for digest messages from twice a day to once per day and moving the time to 1:30 am each morining.