Category Archives: Announcements

Office 2007 Upgrades 7/27/2009

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Beginning at 6:00 p.m on Monday, July 27, 2009, Technology Services will deploy Microsoft Office 2007 to opt-in faculty and all staff computers. Office 2007 will be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.

To facilitate a successful installation, staff and faculty opting in to the deployment should “Restart” their computers when leaving work on July 27. PCs should be left on and at the “CTRL+ALT+DEL” login screen. For more information on the deployment, including training and what to expect after deployment, visit our Office 2007 Web pages.

Exchange 2007 Interface Upgrade Postponed

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Updated 7/26/09 @ 3:10PM

All changes were backed out and all mail delivery is back to normal by 3:00 PM.

Due to unforeseen issues with the Exchange 2007 interface upgrade today, the change is postponed.

Currently we are reverting back to the previous configuration, which should be complete by 3:00 PM today.  During the change and roll-back periods (8:00 AM to 3:00 PM Sunday, August, 26th) some mail sent from outside of the University may not have been accepted.  Any user sending email that failed will get an error message and will be able to re-send the message after 3:00 PM.

This post will be updated when the roll-back is complete.

[Complete] Next Maintenance Window 6/28/09

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This month’s outage was completed 1:30PM.  All services other than Cascade Web and Banner were available by noon as expected.

The next production maintenance window is Sunday, June 28th, from 8:00 AM to 4:00 PM.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Please note that Cascade Web and Banner will continue to be unavailable until 4:00 PM.

Office 2007 Compatibility Files Installed on Campus Computers

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In preparation for the Office 2007 deployment in late July, Microsoft Office Compatibility files will be installed on campus computers this evening. In addition, we will be performing system scans over the next few days to ensure PCs meet the minimum requirements for Office 2007.

No action is needed from the campus community and the files will be automatically applied upon rebooting after June 23, 2009. The reboot may take a minute or two as files are applied.

To install the Microsoft Office Compatibility Pack on your home computer, follow the links on our download page.

Visit our Web site for information on today’s preparation phase or the coming Office 2007 project.

[Resolved] Spam Sent From The E-mail System 6/4/09

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A spammer gained control of a user account today when the account owner responded to a phishing message. The spammer sent a large volume of spam. This was noted at 9:30 PM and the user account was locked. TS staff will be checking with several recipient sites such as HotMail and Yahoo to make sure that the college has not been placed on blacklists, but you may experience E-mail delivery problems because of this incident.

[Complete] Maintenance Window 5/31/09

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[Update 5/31/2009 1:00 PM] All service has been restored, and this maintenance window is complete.

[Update 5/31/2009 12:15 PM] Many services have been restored, with the exception of Database Applications:  Cascade, FAMIS, Millennium, and Banner. They are expected to be available by 4:00 PM as planned.

The next production maintenance window is Sunday, May 31, from 8:00 AM to 4:00 PM.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Please note that Database Applications will continue to be unavailable until 4:00 PM.

Messages Quarantined Before 9:00 AM Unavailable on Web 4/27/2009

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Spam messages quarantined prior to 9:00 AM on April 27, 2009, are no longer available on the PureMessage Web site due to the domain name change which took effect at that time. Messages arriving after 9:00 AM will be available as usual.

If you need messages quarantined before this time, please contact the HelpDesk at helpdesk@ups.edu or x8585.

[Completed] E-mail Addresses and URLS Updated in Cascade 4/27/2009

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As part of the domain change project, e-mail addresses and URLs stored in the Cascade database have been updated from “ups.edu” to “pugetsound.edu”. New account provisioning has also been updated accordingly.

The directory and most web applications display the new addresses and URLs. A few remaining Web applications will be changed in the coming week.