Category Archives: Announcements

[Resolved] Exchange Email Unavailable for Users EJ-LB

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As of 9:00pm 10/13/09 all users have complete access to their email once again.  Some messages into and out of these users accounts may be delayed as the system catches up.

Update as of 4:45PM 10/13/09

The outage of email for users EJ-LB continues as we run a database recovery process on the affected volume/users.  The process could take up to 18 hours, completing by mid-morning Wednesday (10am).

This post will be updated as more information is available.

Exchange Email is unavailable for users with usernames starting with EJ-LB.  Currently there is not a time estimate of when email for these users will be available again, but this post will be updated when the issue is corrected.

[Resolved] Email Unavailable for Students and Technology Services Users L-S

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Update at 11:06 AM

All users now have access to their email and Calendars.  Please contact TechHelp if you continue to see problems.

Updated at 9:29 AM

Email is still unavailable for Students and Technology Services users starting with the letters L through S and Technology Services continues to work the problem.  We now expect the problem to be resolved by 12 noon, while doing everything we can to resolve the issue more quickly.  Watch this post for more information as it becomes available.

At this time some users are unable to access their email and calendars via Outlook, Webmail, and by other means.  Technology Services has identified the problem and expects resolution by 9:30am.

[Resolved] Email Unavailable for L-S Users

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Update at 4:25PM

All users should have complete access to their email once again.  Some messages into and out of these users accounts may be delayed as the system catches up.

At this time Students and Technology Services staff members with usernames beginning in the letters L through S may not be able to access their email and calendars.  Technology Services is aware of the problem and is working quickly to resolve the issue.  We expect email to be accessible to all users by 6pm this evening and will update this post as conditions change.

[Complete] Maintenance Window 9/27/09

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Updated 9/27/2009 at 2:30pm

All maintenance is completed as planned without any unexpected problems.  Most services were available by noon and all services are available as of 2:30pm.

The next production maintenance window is Sunday, September 27th, from 8:00 AM to 4:00 PM.

All services may be intermittently or entirely unavailable from 8:00 AM to 4:00 PM, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Scheduled Telephone Service Disruption 9/13/09

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On Sunday morning, 9/13/09, beginning at 7:00 PM, Telephone Services will be performing maintenance on off-campus telephone connections. The outage may interrupt all off-campus telephone calls for up to 30 minutes. This work will not affect telephone service within the college, itself, or cellular service.

Questions, contact phones@pugetsound.edu.

Scheduled network outage 5:30-6:30am 08/27/2009

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It will be necessary for us to reboot the core router between 5:30-6:00am on 08/27/2009.  This will cause the total network to be down during the time it takes the Core Router to reboot.  I estimate about 15 minutes.  This outage may also cause some servers to require a reboot to come back online.  Consequently various services may not be available due to this reboot of the core router.  We expect everything to be back to normal by 6:30am the very latest.  Thank you for your patience and understanding.

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PLANNED EVENT WINDOWS: 08/22/09 02:00 – 08/22/09 06:00 PDT

                       08/23/09 02:00 – 08/23/09 06:00 PDT

SUMMARY:

Our K20 internet circuit provider advised of planned maintenance involving the replacement of cards in some of their switches, on their network. We can expect multiple 50 second service interruptions during these 4 hour maintenance windows.

[Completed] www2.ups.edu Migration 8/14/09 6:30-7:30am

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Updated at 8:30am, 8/14/2009:

Migration completed by 7:30am and post migration testing completed successfully.

On the morning of Friday August 14th from 6:30am to 7:30am some small, intermittent, outages might occur on the web server www2.ups.edu.  www2.ups.edu also houses sites such as library.ups.edu and blogs.ups.edu.  All these sites might be unavailable for 5-10 minutes during this hour of migration.

[Completed] Sophos SPAM Quarantine Offline 8/20/09 7-8:30am

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Update 8/20/09 @ 9:30am — The change encountered an issue and services were down until 9am.

On the morning of Thursday, August 20th from 7 – 8:30am users will not be able to access their quarantined spam messages on sophos.ups.edu.  During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.

This outage is necessary to make performance improvements to this very busy system.

[Complete] Sophos SPAM Quarantine Offline 8/7/09 6:30-9:00am

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Updated 8/7/09 at 10:45am:

Sophos systems are back up and operational.  Unfortunately the maintenance planned had to be backed out, so we will need to re-apply the changes at a future date/time.

Updated 8/7/09 at 10:00am:

We are still experiencing problems with the update.  Please stand by for more information.

Updated 8/7/09 at 8:15am:

We experienced some difficulty during maintenance and we expect the window to extend until 9:30am at this time.  All services should be up by 10am; sorry for the inconvenience.

On the morning of Friday, August 7th from 6:30 – 9:30am users will not be able to access their quarantined spam messages on sophos.ups.edu.  During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.

This outage is necessary to make performance improvements to this very busy system.

Updated Configurations on Mobile Devices – 8/6/09

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To prepare for our future e-mail server upgrade, it is necessary to update server addresses on Mobile Devices, such as the iPhone and Windows Mobile 6.0.

If your mobile device has issues syncing with the Puget Sound e-mail, change the server name to webmail.pugetsound.edu. If prompted, re-enter your domain password or accept any security certificate warnings.

For any other issues with the configuration or setup of your device, contact Tech Help at x8585 or techhelp@pugetsound.edu for further assistance.