At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
Category Archives: Announcements
[Resolved] PeopleSoft Briefly Unavailable 3/14/13
[Resolved] PeopleSoft was unavailable this morning for a brief period of time between 8:00 and 8:30 a.m. Service has now been restored. If you experience any issues with PeopleSoft, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Thank you for your patience and support!
K20 Internet Outage
K20 has notified us that their connectivity issue has been resolved.
Problem Resolved : 03/06/13 09:50 PST
Our K20 Internet provider for all of our academic buildings suffered a major outage affecting multiple sites across the state.
We have recovered from the majority of the impact, but some sites are still unavailable on the internet.
They are working on the problem, but do not have an estimated time of repair.
FIRST DOWN: 03/06/13 09:22 PST
[Completed] Production Server Patch Maintenance – Sunday, 3/10/2013
The Production Server Patch Maintenance has been completed. There is no scheduled patch maintenance for the months of April and May.
The production server patch maintenance is scheduled for Sunday, 3/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database applications that include Cascade
- Web services such as Moodle
- vDesk
- Print Services
Note: The Optimize servers are excluded from this Server Patch Maintenance Window.
An update will be posted once server maintenance has been completed. Also as a reminder of Sunday being Day Light Savings time, of Springing forward one hour.
Scheduled Intermittent Network Outages
Scheduled intermittent network outages will occurr on Saturday 03/02/2013 for network switch upgrade/replacment from 12:00-6:00am in the following buildings.
Facilities
Fieldhouse
Library
McIntyre
Wheelock
NOTIFICATION OF SCHEDULED MAINTENANCE
On Wednesday 03/06/2013 between 11:59-03:00am, Integra will be performing scheduled maintenance to repair some inline equipment.
During this maintenance window, you will experience some brief service interruptions on the Integra (ResNet) internet service.
[Completed] Optimize HR Non-production Patch Maintenance for 3/3/2013 from 8 am to 1 pm.
[Completed] The Optimize HR Non-Production servers, are scheduled to be patched on 3/3/2013 from 8 am to 1 pm. These are non-production servers and should not affect the remainder of the Optimize servers currently running, nor should any services on Campus be affected.
An update will be posted once server maintenance has been completed.
[Completed] Pre-production Patch Maintenance for 2/28/2013 from 7 am to 9 am.
The Pre-Production Patch Maintenance has been completed. The next scheduled maintenance is for Production servers on 3/10/2013. A separate blog will be posted.
The Pre-Production Patch Maintenance is scheduled for 2/28/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 3/10/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk
An update will be posted once server maintenance has been completed.
[Completed] 5-10-minute Interruption in Internet Service 2/22/2013
Update: 6:10 am. The replacement was completed without incident at 5:40 am. All services are online.
The Internet connection for university servers and the academic/administrative networks will be interrupted for 5-10 minutes between 5:30 and 6:00 AM Friday morning, while a faulty firewall device is replaced.
This outage will affect all outward-facing university services, but will will not affect the residential networks.
[Completed] Production Patch Maintenance – Sunday, 2/10/2013
The February 2013 patching has been completed. All services listed below are now back up and operational. The next scheduled patching for production servers, is for March 2013. A separation blog will be posted for this patch window later.
The production patch maintenance is scheduled for Sunday, 2/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database applications that include Cascade
- Web services such as Moodle
- vDesk
- Print Services
An update will be posted once server maintenance has been completed.
[Completed]Pre-production Patch Maintenance for 1/31/2013 from 7 am to 9 am.
The Pre-Production Patch Maintenance has been completed. The next scheduled patch window is set for 2/10/2013, a separate blog willl be posted.
The Pre-Production Patch Maintenance is scheduled for 1/31/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 2/10/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk
An update will be posted once server maintenance has been completed.
Scheduled reboot of Voicemail system 1/29/13 4:00 a.m.
The voicemail system will be rebooted at 4 a.m. 1/29/13. This is to ensure that the system fails over properly so that there is no loss of service, as on 1/28/13.
As implied above, there should be no loss of service during the reboot.
[Resolved] Poor Voicemail quality and brief outage 1/28/13
A problem with the sound quality of voicemail, both with the messages themselves and with the attendant’s voice was reported this morning. Resolution of this problem caused a 3-5 min interruption in service of voicemail from 8:35 to 8:40 a.m.
[Resolved] PeopleSoft HR Outage 1/24/13
[Update 1/24/13 6:51 PM] PeopleSoft HR was available again at 6:30 PM. We apologize for the disruption and appreciated your patience.
PeopleSoft HR became unavailable at about 5:00 PM. System administrators have diagnosed the problem and a fix is in progress.
University Website Temporarily Unavailable – 01/04/13
[Resolved] The university website was restored at 12:55 PM.
The university website is temporarily unavailable. We are working to restore service as quickly as possible. We will update this post once the website is available. Thank you for your patience!