[Updated 8/26/2013 11:00 a.m.] Password synchronization is functional. Please contact the Technology Service Desk at 253.879.8585 for assistance if you were affected by this issue.
[Original Post] Password synchronization is currently not functional. Password changes made in Cascade will not carry over to other Puget Sound systems (email, PeopleSoft, vDesk, Moodle). We are working to resolve this as quickly as possible and apologize for the inconvenience.
[Updated 8/26/13, 5:35 a.m.] The upgrade was completed at 5:30 a.m.
[Original Post] Routine maintenance on the wireless network is scheduled to take place between 4:00 and 6:00 a.m. on Monday, August 26, 2013. The total downtime for the wireless network should be no more than 60 minutes during this time. Thank you.
Preparation for an upgrade of our email server began this week Monday, August 12. Since then, some members of the campus community have unexpectedly experienced difficulty accessing their email, calendar, or Out of Office functionality.
We apologize for any problems or inconvenience this has caused. We are working to make this transition as seamless as possible and to identify and resolve any issues that arise along the way. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any difficulty accessing your email.
[Update] Production Server Patch Maintenance has been completed.
[Original] The Production Server Patch Maintenance is scheduled for 8/11/2013. Most services may be intermittently or entirely unavailable, including: Email, Personal and departmental file shares (on Alexandria and Merlin2), Webservices such as www.pugetsound.edu, Mahara and Moodle, Print Services, and the Optimize HR Production servers and services.
[Updated 7/26/13 4:40 p.m.] The enrollment data in PeopleSoft has been restored and all dependent information, including student schedules and class rosters, should be accurate. If you encounter any issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. We apologize for any inconvenience you may have experienced this afternoon, and we wish everyone a happy weekend!
[Updated 7/26/13 3:00 p.m.] We are making good progress in restoring the enrollment data but do not expect a complete resolution of this issue until the end of business today. We’ll post a further update once this issue is resolved. Thank you again for your patience.
[Original Post] All enrollment data in PeopleSoft is currently unavailable. This affects student schedules, class rosters, and anything else in PeopleSoft requiring enrollment information. We are working as quickly as we can to restore the data and will provide updates as they become available. For assistance, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we work through this issue!
[Updated 7/15/13, 11:10 a.m.] All services have been restored to McIntyre Hall. Work continues to provide a permanent solution to the power problem that occurred. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Original] Due to a minor, unexpected power outage in McIntyre Hall, network and phone service is currently unavailable in the building. Due to the impact on the university’s server room located in McIntyre, other services across campus may be affected. We are working to restore power and full services to McIntyre as quickly as possible. Thank you for your patience!
[Update] Pre-Production Server Patch Maintenance completed 11:08 am, 7/14/2013
Pre-Production Server Patch Maintenance is scheduled for Sunday, 7/14/2013, from 3 a.m. to noon. This should not affect any production services such as email, personal and departmental file shares, database applications, or web services (Moodle, Print Services, vDesk). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Maintenance work on the university’s email system is scheduled for Monday, June 24, from 10:00 p.m. to midnight. This work is required to prepare for our upgrade to Exchange 2013 later this year. Members of the Puget Sound community should not experience any disruption in their university email service. If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience and support!
[Updated] The maintenance was completed at 10 a.m.
[Original] All Peoplesoft services will be unavailable from 8:00 a.m. to 12:00 p.m. on Sunday, June 9, 2013, to allow for routine maintenance. We will post an update once the maintenance has been completed and service has been restored. Thank you for your patience as we conduct this necessary work.
[Updated 5/28/13, 12:00 PM] The issue has been resolved, and connections to affected websites have been restored. If you have any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Original Post] We are experiencing issues with accessing content on some websites (e.g., NY Times, Wells Fargo) through our Internet service to academic and administrative buildings. We are working to resolve the problem. Thank you for your patience!
[Updated 3:10 a.m. 5/25/13] The maintenance work was completed.
[Original Post] We will conduct additional maintenance work from 12:00 to 4:00 a.m. on Saturday, May 25, to help ensure the university’s Internet connections are more resistant to unplanned outages. Multiple brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.
[Updated 5:57 a.m. 5/21/13] The scheduled work was completed.
[Original Post] We will conduct maintenance work from 3:00 to 6:00 a.m. on Tuesday, May 21, to help ensure the university’s Internet connections are more resistant to unplanned outages. Brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.
[Updated 5/8/13] The scheduled maintenance was completed between 5:05 and 5:11 a.m. without incident. Thank you for your patience!
[Original Post] A scheduled outage is planned on Wednesday, May 8, from 5:00 to 5:30 a.m. for the K-20 Internet connection provided in academic and administrative buildings. Campus residences will not be affected. We anticipate the disruption in service will last approximately 5 minutes during this outage window.
[Updated 10:23 PM] The vDesk application launch problem has been resolved.
Users are experiencing a problem when launching certain applications, most notably Firefox, on vDesk. We are currently troubleshooting the problem.
We apologize for the inconvenience.
[Resolved 4/13/2013 1:30 PM] The Internet connection has been restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience!
[Updated 4/13/2013 10:33 AM] Integra has determined the issue to be a power outage in the area. They are working to resolve the issue. No resolution time has been determined at this point.
[Original] Residential buildings are experiencing a network outage. We are working with Integra, the Internet service provider, to determine the cause. Connections in academic and administrative buildings are still working well. We appreciate your patience as we work to resolve this issue.