Some members of the campus community have reported a delay in Outlook’s display of email messages received by their Puget Sound accounts. Messages that have appeared in Webmail or on smart phones are not showing up immediately in Outlook. Additionally, some members are able to see messages in Outlook, but the contents of the messages are slow to load. We are investigating the matter and hope to resolve the issue shortly. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems. Thank you for your patience!
Monthly Archives: November 2011
[Resolved] vDesk Unavailable 11/27/2011
[Updated 4:37 p.m.] vDesk was restored to service at about 4:15 PM.
vDesk is currently unavailable due to some problems encountered during the scheduled maintenance. The problem began at about 1:30 PM. We are currently working to restore service as soon as possible. We apologize for the inconvenience.
[Completed] Monthly Patch Maintenance Scheduled for the 27th of November 2011, from 8 am to 12 pm
[Completed] The monthly patch maintenance has been completed at 10:25 am. There will not be a scheduled Monthly Patch Maintenance for the month of December. The next scheduled patch maintenance window will be for January 2012.
The monthly patch maintenance is scheduled for Sunday the 27th of November 2011, from 8:00 AM to 12:00 PM. Some services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
- vDesk
A followup will be posted upon completion of this scheduled patch maintenance window.
[Completed] Cascade Unavailable – Saturday, 11/19/2011
UPDATE: As of 3:00 PM, the maintenance has been completed. All services are online and available.
[Updated 11/19/11 12 p.m.] Cascade Web and Cascade Web Forms are now available.
On Saturday, November 19, from 5:30 a.m. to 5:30 p.m., Technology Services will perform important updates to the following database systems: Cascade Web, Cascade Web Forms, and Banner. These database systems will be unavailable during this time.
This outage will not impact email, individual and departmental file shares, or Web services such as Moodle and the university’s website.
Visit our Service Announcements or subscribe to an RSS feed for updates on technology-related service issues and to receive notification when services are restored.
For assistance, contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
We appreciate your patience and support as we make these important updates.
Friday Update on Logon Issues for Affected Staff
Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.
Your patience is very greatly appreciated!
[Updated] Logon Issues for Certain Users 11/17/2011
[Updated 11/17/11 6:37 p.m.] Email service has now been restored for affected users. We continue to work to address any residual issues affecting accounts and permissions for these particular members of the Puget Sound community. Your patience and understanding are greatly appreciated!
[Updated 11/17/11 3:37 p.m.] At this time, affected users are being notified individually by the Technology Service Desk that access to Cascade has been restored. We continue to work to restore email and access to other services which require a Puget Sound login. We sincerely regret the inconvenience and thank you again for your patience!
An issue has arisen which affects the Puget Sound login for certain members of the campus community. If you are in this group, you may not be able to log onto university computers or access email, Cascade, Moodle, or other accounts which require your Puget Sound username and password.
We are working to restore service as quickly as possible, but this issue may take several hours to resolve. We appreciate your patience and apologize greatly for the inconvenience.
Updates will be posted here, and affected users will be notified directly as new information becomes available.
[Completed] Fieldhouse #113 UPS battery replacement 11/16/2011
Replaced batteries in UPS at Fieldhouse #113. Self Test successful.
[Completed] Pre-Production Patch Maintenance, Monthly – Thursday the 17th of November 2011 7 a.m. to 9 a.m.
[Completed] the next scheduled patch maintenance window is Sunday the 27th of November 2011 from 8 am to 12 pm, this is a Monthly Patch window. A separate notification will be posted prior to the Monthly Patch Window.
On Thursday the 17th of November from 7:00 AM – 9:00 AM most pre-production servers are to be patched, to exclude all DST related servers. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to preproduction servers.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk
A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.
Resnet Netequalizer Change 11/10/2011
Limited the number of simultaneous connections per user. Now set to 20 in and 20 out to help reduce the possibility of Peer to Peer activity and conserve bandwidth.
[Completed] Wireless Upgrade Scheduled 11/04/2011
The wireless upgrade was completed at 6:30am and successfull. All wireless services are back in full operation status.
Wireless upgrade is scheduled for Friday 11/4/2011 from 5:30am-6:30am. Service will be intermittent during this time. The service interuption will affect all campus wireless
[Completed] Wireless Update 11/02/2011
[Updated 11/02/2011 6:35 AM] The upgrade was unsuccessful this morning. Services were restored to the previous state, and are running normally.
Wireless upgrade is scheduled for Wednesday 11/2/2011 from 5:30am-6:30am. Service will be intermittent during this time. The service interuption will affect all campus wireless
[Completed] SoundNet Maintenance Scheduled – 11/01/2011
[Updated 11/01/2011 11:30 PM] This maintenance was completed successfully at 11:30 PM.
Beginning at 10:00 PM on Tuesday, November 1, maintenance will be performed on SoundNet, the campus intranet. Please expect SoundNet to be unavailable intermittently for at least two hours. An update will be posted when full service has been restored. Thank you for your patience!