CRM, the system for sending campus-wide bulk messages, has experience an unexpected outage.
Technology Services is currently working to resolve the issue.
Service was restored to CRM at 3:59 pm.
[Complete] Sophos SPAM Quarantine Offline 8/7/09 6:30-9:00am
Updated 8/7/09 at 10:45am:
Sophos systems are back up and operational. Unfortunately the maintenance planned had to be backed out, so we will need to re-apply the changes at a future date/time.
Updated 8/7/09 at 10:00am:
We are still experiencing problems with the update. Please stand by for more information.
Updated 8/7/09 at 8:15am:
We experienced some difficulty during maintenance and we expect the window to extend until 9:30am at this time. All services should be up by 10am; sorry for the inconvenience.
On the morning of Friday, August 7th from 6:30 – 9:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
Updated Configurations on Mobile Devices – 8/6/09
To prepare for our future e-mail server upgrade, it is necessary to update server addresses on Mobile Devices, such as the iPhone and Windows Mobile 6.0.
If your mobile device has issues syncing with the Puget Sound e-mail, change the server name to webmail.pugetsound.edu. If prompted, re-enter your domain password or accept any security certificate warnings.
For any other issues with the configuration or setup of your device, contact Tech Help at x8585 or techhelp@pugetsound.edu for further assistance.
New Puget Sound Webmail Interface Is Live
The Puget Sound Webmail Interface was successfully upgraded as of 7:00am today.
Stay tuned for further email updates and improved features.
Renewed Cascade Web Certificate
Renewed Cascade Web Certificate 7/23/2009
Voicemail service interruption
During routine service Sunday night, August 2nd, the voicemail server experienced an unexpected problem which resulted in an unscheduled service disruption from approximately 6:30-7:30pm. All functionality was restored around 7:30pm.
Tippingpoint Wireless Servers Decommissioned
We have decommissioned all of the Cisco APs that were associated with the Tippingpoint servers. Today the Tippingpoint server (Roving Planets) were shutdown and turned off.
Office 2007 Upgrades 7/27/2009
Beginning at 6:00 p.m on Monday, July 27, 2009, Technology Services will deploy Microsoft Office 2007 to opt-in faculty and all staff computers. Office 2007 will be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.
To facilitate a successful installation, staff and faculty opting in to the deployment should “Restart” their computers when leaving work on July 27. PCs should be left on and at the “CTRL+ALT+DEL” login screen. For more information on the deployment, including training and what to expect after deployment, visit our Office 2007 Web pages.
Maintenance Patch Detail for 7/26/09
The following production servers were patched today, OS patches only:
Linux:
- orcas
- baker
- Tahoma
- purgatory
- styx
- hades
- gehenna
- moodle
- quixote
- mysql
- oraweb
And the following Windows servers:
- Alexandria
- BE1
- BE2
- BE3
- CLTACC1
- CLTACC2
- CMS
- DHCP-1
- EPO
- FE1
- FE2
- ILLIAD
- INTCHK
- KEEPER
- MAURY2
- MBS1
- MBS2
- MBS3
- MEDIA
- MERLIN2
- MSPROJECT
- PROJECTS
- SANJUAN
- UPSCA03
- VASHON
- VERONICA
- VIAWARP
- VMMON
- WEBSERVER1
- WEBSERVER2
Exchange 2007 Interface Upgrade Postponed
Updated 7/26/09 @ 3:10PM
All changes were backed out and all mail delivery is back to normal by 3:00 PM.
Due to unforeseen issues with the Exchange 2007 interface upgrade today, the change is postponed.
Currently we are reverting back to the previous configuration, which should be complete by 3:00 PM today. During the change and roll-back periods (8:00 AM to 3:00 PM Sunday, August, 26th) some mail sent from outside of the University may not have been accepted. Any user sending email that failed will get an error message and will be able to re-send the message after 3:00 PM.
This post will be updated when the roll-back is complete.
Patch maintenance of non production servers
We have resolved the issues related to the following non-production servers ( Pilchuck, Lummi, Kickstart and Moodle2). The servers are back on-line and operational once again.
Non Production patch maintenance
We are currently experience patch related issues with the following non-production servers ( Pilchuck, Lummi, Kickstart and Moodle2). We are working to resolve these issues as quickly as possible. A notification will be sent out as soon as these issues have been resolved.
[Completed] Next Pre-Production Maintenance Window 7/16/09
During this month’s pre-production patch window the following servers will be patched from 7am-9am on Thursday 7/16/09:
- lummi
- pilchuck
- kickstart
- moodle2
- exdev
- fidalgo
- galaxy
- ketron
- portal
- vso
\merlin2oiscommonnssgdocumentationpatchprocessJuly_2009July2009.docx
[Resolved] Puget Sound Intermittent Email Issues
Some WebMail users are experiencing email outages.
[Update 06/30/2009 4:33 PM] Service has been fully restored.
6/28/09 Maintenance Window Details
See the post in the “Maintenance Windows” catagory for the public communication.
This month the Sophos PMX servers were patched with the latest Linux patches, and upgraded to the latest PureMessage version.
We also did the following non-recuring tasks:
- Upgraded Alexandria’s MD3000 Firmware
- Upgraded AntiVirus to EPO on Webserver1 and Webserver2
- Cleared stale VSS copies on SanJuan
Finally, all production Windows servers were patched:
- Alexandria
- BE1
- BE2
- BE3
- CBORDFSS
- CLTACC1
- CLTACC2
- CMS
- DHCP-1
- DM-1 to DM-8
- EPO
- FE1
- FE2
- ILLIAD
- INTCHK
- KEEPER
- KRONOS
- LENEL
- MAURY2
- MBS1
- MBS2
- MBS3
- MEDIA
- MERLIN2
- MICROS
- MSPROJECT
- ODYSSEY
- PROJECTS
- SANJUAN
- UPSCA03
- VASHON
- VERONICA
- VIAWARP
- VMMON
- WEBSERVER1
- WEBSERVER2