[Complete] Legacy DNS to be Retired 10/25/2010 at 5:30 AM

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This change was completed without incident at 5:30am this morning. We continue to monitor key services for any reliance on this retired DNS system.

At 5:30 AM on Monday, October 25th, our legacy DNS servers will be turned off (houdini.ups.edu 192.124.98.110; babel.ups.edu 192.124.98.111). These servers have been effectively retired for about six months.  Any computers with these DNS servers set within the university network should immediately be changed to 207.207.101.4 & 207.207.101.6.

DHCP has been handing out these new DNS IPs for months, and only users who set the entries statically will be affected – should be very few users; we’ve watched the logs to make sure no large population was using the old service.

[Completed] Residential Internet – Emergency Maintenance Scheduled

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[Updated 12:20 AM] The maintenance was completed successfully, and all connections have been restored.

Integra Telecomm has informed us that Emergency Maintenance has been scheduled for our Residential Internet Connection. It is scheduled to start at 12:00 AM (midnight). The outage is scheduled to be 15-20 minutes in duration. Please plan accordingly. All on-campus network access will still be available, but no off-campus Internet access will be available. 

This will also cause a loss of VPN access to the campus network.

[Resolved] E-mail Service Disruptions 10/13/10

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[Updated 11:23 AM] Service has now been restored to all users. Again, we appreciate your patience. For any questions or concerns, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Updated 10:45 AM] Some users with usernames A to LB are now experiencing issues. We are working to restore service and will provide an update soon.

[Updated 9:35 AM] Service has been restored, though initially some users may experience slow performance. We appreciate your patience!

Some users with usernames starting in LC to Z are experiencing intermittent problems connecting to campus e-mail. This problem is affecting some users but not all. Our team is working to resolve this issue as soon as possible. We will post updates as they become available.

[Resolved] Banner Login Error 10/5/10

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[Update 9:05 AM] The problem is resolved, and Banner Web Forms is now available.

Banner Web Forms is not allowing users to log in. Instead, the web browser shows an error message beginning with “SCT Banner Login – ERROR”. This is a system issue connecting Banner to the user directory, and we are working to resolve it as soon as possible. We will post updates as they become available.

Cascade Release 10.10 – 10.13.2010

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Cascade Release 10.10 was installed on October 13, 2010. This release included the following features and fixes:

  • Fix Meal Plan Load For Student Faculty (tracker CAS-134)
  • Expand First Name on Reimbursement Oracle Form (tracker CAS-135)
  • Fix Refund Amount Display on Refund Approval (tracker CAS-67)
  • Modify Load Budget Equal to Actual to Exclude Certain Orgn Codes (tracker CAS-117)
  • Fix FOAPAL Search Menu From Budget Administration (tracker CAS-98)
  • Create Emergency Response Class Location Report (tracker CAS-37)
  • Fix Capitalization on Student Statements (CAS-130)
  • WA State Annual Unit Record Support (CAS-131)

[Complete] Blackboard Reboot 9/14/2010 @5:30 AM

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Update on 9/14 at 6:00 AM:  Blackboard was restarted at 5:30 AM, it was fully functional again by 6 AM.


The Blackboard server (http://blackboard.ups.edu) will be rebooted on Tuesday 9/14 at 5:30 AM. This reboot is required to refresh network infrastructure changes in the blackboard application; specifically mail server information.

[Complete] Production Maintenance Window 9/26/2010 from 8:00 AM to Noon

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Update at 12:30 PM:  All services are now back online.  It took a little longer than expected, but only a few services were down after noon.

The next production maintenance window is Sunday, September 26th, from 8:00 AM to Noon.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle

[Complete] Pre-Production Maintenance 9/16/2010 from 7:00 AM to 9:00 AM

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Updated 6/19/2010 @ 10:08 AM:  All services were back online as of 9:45 AM.

Updated 9/16/2010 @ 8:56 AM:  All services are back online with the exception of bjp and banner job submission in dev/test.  We expect these services to be online at approximately 10 AM.

On Thursday September 16th from 7:00 AM – 9:00 AM the following pre-production servers may be unavailable due to maintenance:

lummi
hope
decatur
squaxin
shaw
pilchuck
moodle2
kickstart
mysqldev
maharadev
ldaprelay-dev
tomcat-dev
EXDEV
FIDALGO
ISIS
OSIRIS
KETRON
PORTAL
VS0
ATHABASCADEV
HELPDESKACD
Services Affected:
bjp for ridge and summit
Clean address for ridge and summit
Job submission
OAS on hope and deactur
Oracle Forms on Fidalgo

[Completed] mysql.pugetsound.edu Memory Upgrade, Wednesday Sept. 8th, 5:30 am

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Memory in the virtual machine mysql.pugetsound.edu will be upgraded from 768MB to 2GB at 5:30 am on Wednesday September 8th.  This increase is needed in order to cache the increasing amount of database transactions running through this system.

The system will be offline briefly, between 5:30 and 5:35am.

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mysql was back online by 5:35am without incident.

Telephone System Upgrade Scheduled 8/27/10

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On Friday, August 27, from 7:00 to 8:30 PM, we will upgrade the campus telephone system to provide more robust, redundant service. During this time, calls into or out of campus have a small possibility of being dropped. If this occurs, please re-dial your call. On-campus calls should not experience any problems. For questions or concerns, please contact Telephone Services at phones@pugetsound.edu.

Integra Internet Outage

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We experienced an intermittent service interuption with our Integra Telecomm circuit this morning starting at 8:50am until approximately 8:45am.  The cause was an aggrigation router in Renton.  We observed random ping times and drops until the repair was made.  I believe traffic was passing but slow and unreliably.   The repair is complete and everything is back in service.

[Resolved] Intermittent Disruptions on Residential Internet 8/24/10

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[Update 9:10 AM] Service has been restored. Please notify the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if any further issues arise.

We are working with Integra, our Internet service provider for the residential network on campus, to resolve some intermittent service disruptions experienced this morning. We will provide an update when this issue is resolved. Thank you for your patience.