All Database Systems Unavailable – 09.09.08

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All central database systems are unavailable.  This service disruption began at 11AM today and services impacted include: Cascade, Cascade Web, Banner, Famis, Basis, CRM and Millennium. Technology Services has determined the source of the disruption to be a power outage and is working with Facilities Services to resolve as quickly as possible.  

UPDATE AS OF 2PM:
Stable power has been restored and Technology Services is now focused on restarting and verifying the database systems.  Every effort is being made to restore services as quickly as possible.  Our earliest continuation of service is estimated at 3pm today.

Cascade Unscheduled Downtime

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At 6 AM this morning, a reload of the core switch caused a failure of the network interfaces on the Cascade Web server. This in turn caused the Cascade web interface to be unavailable from 6 to 8:15 this morning. The server was rebooted and recovered, restoring service at approximately 8:15.

Other affected servers were grace, camano, and crystal, all of which were rebooted to restore service at 7:30 AM. Batch job processing was affected between 6 and 7:30 AM.

Web server replacement (www2.ups.edu)

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Next week we will be moving web content on www2.ups.edu to new web server hardware. This is a routine replacement of an older web server. The move will take place on Tuesday evening, August 19, beginning at 5 PM and ending early morning on the next day, August 20. During this time it will not be possible to update websites on this server; however, the website itself will be available for normal viewing at all times. This will have no effect on content served from the main University web server, www.ups.edu.

Commvault Updates

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I have upgraded all the servers running Commvault to Service Pack 3.

Here is the timetable of updates:

—16th—

Portal

—17th—

Alexandria

BE2

CMS

Illiad

Kronos

Micros

msproject

Odyssey

Crystal

—21st—

Albert

Grace

—22nd—

Camano

Whidbey

DM-1

Cicero

Shasta

Webserver1

—23rd—

Rainier

Webserver2

www3

www5

blackboard