Category Archives: Network

SafeConnect Server Memory Upgrade

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We will be upgrading the memory on our SafeConnect server tomorrow morning between 6:30-7:30am. This should not impact users. Basically the network access control will be opened up during the time the server is down. I will need to have Impulse Point evaluate the server after the memory is installed. Once the server is back in operation, the network access control will be turned back on. Only users that are not compliant will then be blocked again.

The upgrade is complete and the server is back online. No issues incurred. 7:30am

[Resolved] Network access issues for certain users 01/30/2012

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[Updated 01/30/2012 5:14 p.m.] Network access has been restored for affected users.  Thank you again for your patience and understanding.

Some members of the campus community have reported that they are unable to access the Internet.  They are being continuously prompted to install the Safe Connect Key, and are constantly being redirected to that page, restricting the ability to access off-campus websites.

We are working to restore service as quickly as possible.  We appreciate your patience and apologize greatly for the inconvenience.

Updates will be posted here as soon as they become available.

SafeConnect Software Upgrade

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We have a software upgrade for SafeConnect from Impulse Point scheduled for tomorrow morning from 5:30-7:00am.
During the upgrade process, there may be momentary network interruptions.

During the majority of the software upgrade time, the server will be in by-pass mode allowing users to continue using the network. We do not anticipate any major issues or downtime.

The upgrade completed successfully.

Scheduled Maintenance on Core Router

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I will be upgrading the IOS on our Core Router (Cisco 6905) at 5:00am tomorrow morning (Tuesday Feb 8th).

The upgrade is to enable a new 10GB interface slot card.

All preparations are already in place, so I expect the downtimes to be short (5-10min each) and intermittent between 5:00-6:00am.

During the downtimes, all inter network-connectivity will be disabled.  There will be no access to any services or resources during this time.

This will include but not limited to: email, internet, databases, VPN, etc.

[Resolved] Residential Internet Service Disruption 2/4/11

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[Update 2:56 PM] Internet service has now been restored to residential buildings. Thank you.

Internet service to all university residential buildings is currently unavailable due to a major fiber cut on the network of our service provider, Integra Telecom. Integra is working to restore service as quickly as possible, and we are looking at ways to mitigate the situation locally. We will post updates as we have them.

This outage does not affect Internet service to the university’s academic and administrative buildings.

Thank you for your patience.

K20 Internet resolution

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INVOLVING: K20

 CURRENT EVENT START  : 12/13/10 22:22 PST

CURRENT EVENT STOP   : 12/14/10 16:18 PST

 SUMMARY:

  This notice is being sent to all K-20 customers.

  The network outage involving WSIPC (and serveral other nearby K-20 sites) appears to have been fixed as of 16:18 this evening.  The circuit provider ran a new section of fiber cable around the broken portion to bring them back up.  We do not yet know whether that new fiber path is temporary or permanent.  (If it’s temporary, there may be a planned outage in the future when they move the circuits back to the original fiber.)

  WSIPC’s DNS servers are answering DNS queries again.  Their other services should be back up too.

  =================================================================

K20 Network Operations                  Network Operations Center

noc@wa-k20.net                                     888-934-5551

=================================================================

                     DETAILED OUTAGE HISTORY

 K20 Area Wide

  FIRST DOWN: 12/13/10 22:22

 LAST UP: 12/14/10 16:18 PST

 TOTAL DOWN TIME: 17 hours 56 minutes

  TOGGLES:

    12/13/10 22:22 – 12/14/10 16:18 PST

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FYI – K20 Announcement of fiber damage from the storm.  No issues have been reported yet as a result.

INVOLVING: K20

CURRENT EVENT START  : 12/13/10 22:22 PST

CURRENT EVENT STOP   : ?

 SUMMARY:

  This notice is being sent to all K20 customers.  We probably should have sent this notice sooner.

  WSIPC is part of a 14 site outage caused by a fiber break which occurred last night at 22:22 pm.  That specific outage is being tracked in our ticket 940112.

  As many customers have noticed, WSIPC services such as hosted DNS, email, and some applications such as Skyward and Citrix are affected.

  These WSIPC services will be down until the outage can be resolved.  At this time, the fiber provider is working on providing an alternate path for the affected transport circuits but there is still no ETR at this time.

 =================================================================

K20 Network Operations                  Network Operations Center

noc@wa-k20.net                                     888-934-5551

=================================================================

                     DETAILED OUTAGE HISTORY

 K20 Area Wide

  FIRST DOWN: 12/13/10 22:22 PST

 LAST UP: ?

 TOTAL DOWN TIME: 15 hours 10 minutes

  TOGGLES:

    12/13/10 22:22 PST – ?

[Resolved] Internet Access Disrupted 11/09/10

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[Update 2:50 PM] Service has been restored. The disruption occurred due to a local equipment issue at the offices of the K-20 Education Network, the source of the Internet connection for the university’s academic and administrative buildings.

The university’s Internet connection is temporarily unavailable. We are working to assure service is restored as soon as possible and will post updates as they become available.