Category Archives: Network

Primary Switch Replacements August 23 8 a.m. – 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Primary Switch Replacements

Sunday, August 23, 2020 from 8 a.m. – 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

            Internet access inbound and outbound

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDesk

Various Puget Sound systems and applications

REASON FOR IMPACT: Network switches with known defects must be replaced to prevent unexpected outages.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Firewall Maintenance – Sunday Sept 29, 2 p.m.-5 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Firewall Maintenance

Sunday, September 29, 2019 from  2 p.m.-5 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment Technology Services will be performing maintenance on our firewall during this timeframe. These firewalls help prevent unauthorized users from accessing the campus network. Because of redundant firewalls there will be minimal downtime of the network that lasts only a few seconds as we switch between the primary and secondary firewalls. Users may experience momentary drops in internet service during this maintenance window.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Todd/Phibbs Hall Internet Outage, November 15 @ 12:00p

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This is an announcement from Technology Services (TS). Please see details below.

Network: Todd/Phibbs Hall Internet Outage

Wednesday, November 15, beginning at 12:00p

Technology Services is replacing an old emergency power supply in the Todd-Phibbs residence hall. This will impact both wired and wireless connections to the Internet. Downtime is not expected to be more than ~8 minutes.

ADDITIONAL INFORMATION:

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Thomas Hall Network, Phone Outage, RESOLVED

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Update: 9:15a – TS has resolved the network and phone issues at Thomas Hall.

Network: Thomas Hall Network & Phone Outage
Friday, November 3, 2017 @ 8:30a (estimated time to resolution TBD)

REASON FOR IMPACT: Technology Services is investigating a network outage in Thomas Hall that is impacting phones and network access via both wireless and wired connections. We’re working to resolve the issue as quickly as possible.

ADDITIONAL INFORMATION:
TS will send out updated communications as we determine the cause and resolution of this issue.
For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thomas Hall Network Issue – 11/03/2017 [RESOLVED]

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Update: There was a power issue that took the network equipment offline in this building.  This issue is now resolved.  All network services are now working.

Thank you for your patience.

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The network appears to be down in Thomas Hall.  Networking is currently investigating this issue.  We will provide updates as soon as we get them.

Thank you for your patience.

Network – Certain External Websites Inaccessible

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Update: This issue seems to be resolved as we can now access websites that were not working any longer.  Some websites that were not working included Wells Fargo and LogMeIn.  Those sites are now accessible.  If you are still seeing issues accessing websites please let the Service Desk know.

Thank you!
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We are currently investigating an issue of certain websites not being accessible.  The problem seems to be downstream from the university network and we are reaching out to our Internet providers to troubleshoot.

Thank you for your patience.

Network Maintenance – 09/18/2017 [COMPLETE]

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UPDATE:  Maintenance has been completed.
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Technology Services will be replacing a switch to fix an intermittent network issue starting at noon today.   Down time should be limited to under 15 minutes and will cause  some wireless, some phones and some network ports to go down.  We apologize for the short notice but this intermittent issue is currently affecting some users phones and network connectivity and needs to be rectified as soon as possible.

Thank you

Network Maintenance – 8/17/2017 [COMPLETE]

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Update: Maintenance has been completed.  Please report any issues to the Service Desk.  Thank you for your patience.
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Technology Services will be performing changes on the network on 8/17/2017 from 7pm to 12am.  Services that may be impacted include data connectivity, phone/fax, wireless and internet services.  This will work will impact the various areas around campus throughout the night but only for shorts periods of time (usually less than a minute but up to 5-10 minutes).

This maintenance is necessary to ensure the continued reliability and stability of the University’s network.

Thank you

Network Maintenance August 13, 2017 [COMPLETE]

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Networking will be doing maintenance on the core router on August 13, 2017 at 5 am to 8 am.  This maintenance is necessary to patch a few bugs and improve stability on the network.  While this work is being performed the network will go down campus wide for periods of 1-5 minutes.

Services that will be affected include data, WiFi (PS-CampusAcces/GuestAccess), VOIP,  access to servers internally, and internet access.

We appreciate your patience as we conduct this important work.

Network Services

Network Maintenance – 08/08/2017 and 08/09/2017 [COMPLETE]

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Update 2:  Mainetnance has been completed for August 9th.  Please report any issues to the Service Desk.  Thank you!
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Update 1: Maintenance for August 8th has been completed.  Please report any issues to the Service Desk.
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Network Services will be making changes on the network on the following days:

August 8, 2017 6 AM – We will be migrating the server network gateways onto the new Juniper core router.  This will cause a momentary disruption between data networks and server networks but all inter-network traffic should continue working (example: server to server).  The disruption should only last for a few seconds.

August 9, 2017 10 PM to 3 AM – We will be attempting to migrate the internet gateways onto the new Juniper core router.  This will cause intermittent disruption of all outbound and inbound internet traffic throughout the night.

Thank you