Pugetsound Webmail is unavailable. E-mail is available via desktop applications, such as Outlook. The issue is presently being investigated.
[Update 06/25/2009 6:06 PM] Service has been restored.
Category Archives: Announcements
Office 2007 Compatibility Files Installed on Campus Computers
In preparation for the Office 2007 deployment in late July, Microsoft Office Compatibility files will be installed on campus computers this evening. In addition, we will be performing system scans over the next few days to ensure PCs meet the minimum requirements for Office 2007.
No action is needed from the campus community and the files will be automatically applied upon rebooting after June 23, 2009. The reboot may take a minute or two as files are applied.
To install the Microsoft Office Compatibility Pack on your home computer, follow the links on our download page.
Visit our Web site for information on today’s preparation phase or the coming Office 2007 project.
[Resolved] Spam Sent From The E-mail System 6/4/09
A spammer gained control of a user account today when the account owner responded to a phishing message. The spammer sent a large volume of spam. This was noted at 9:30 PM and the user account was locked. TS staff will be checking with several recipient sites such as HotMail and Yahoo to make sure that the college has not been placed on blacklists, but you may experience E-mail delivery problems because of this incident.
[Resolved] Web Forms are Unavailable
[Update 6/1/2009 7:53 AM] Service has been restored.
Cascade, Banner and Famis web forms are experiencing errors. TS is working on this problem and will update with a resolution time when we know more.
[Complete] Maintenance Window 5/31/09
[Update 5/31/2009 1:00 PM] All service has been restored, and this maintenance window is complete.
[Update 5/31/2009 12:15 PM] Many services have been restored, with the exception of Database Applications: Cascade, FAMIS, Millennium, and Banner. They are expected to be available by 4:00 PM as planned.
The next production maintenance window is Sunday, May 31, from 8:00 AM to 4:00 PM.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Please note that Database Applications will continue to be unavailable until 4:00 PM.
[Resolved] Power Outage at Fieldhouse
[Update 5/29/2009 7:34 AM] Power, network and wireless service have all been restored.
The power was unexpectedly cut to the fieldhouse this morning at 6:00 AM. The campus network and wireless server are unavailable off-line until power is restored.
[Resolved] Webmail briefly unavailable 5/20/2009
Webmail was unavailable for about 15 minutes at 8:30 PM tonight. Technology Services staff was notified and has resolved the problem.
[Resolved]Password Synchronization Disruption 5/12
Password synchronization and network/domain password resetting are currently disabled. Technology Services is currently working on restoring this service and we expect it to be restored shortly. We will update you as soon as possible.
UPDATE: Password Synchronization has been re-enabled as of 4:10pm on 5/12.
Messages Quarantined Before 9:00 AM Unavailable on Web 4/27/2009
Spam messages quarantined prior to 9:00 AM on April 27, 2009, are no longer available on the PureMessage Web site due to the domain name change which took effect at that time. Messages arriving after 9:00 AM will be available as usual.
If you need messages quarantined before this time, please contact the HelpDesk at helpdesk@ups.edu or x8585.
[Completed] E-mail Addresses and URLS Updated in Cascade 4/27/2009
As part of the domain change project, e-mail addresses and URLs stored in the Cascade database have been updated from “ups.edu” to “pugetsound.edu”. New account provisioning has also been updated accordingly.
The directory and most web applications display the new addresses and URLs. A few remaining Web applications will be changed in the coming week.
[Completed] Pugetsound.edu domain change 4/27/2009
This morning between 8 and 9 AM, primary e-mail addresses were changed. E-mail messages from University of Puget Sound community members will now come from @pugetsound.edu. Messages sent to @ups.edu AND @pugetsound.edu will be delivered normally.
[Resolved] Incoming E-mail Disrupted
[Update 04/21/2009 03:17 PM] E-mail service has been restored. All mail will be delivered shortly.
Mail inbound to pugetsound.edu has been disrupted. We are working to restore service. No mail has been lost, and all mail will be delivered. We will update you as soon as possible.
[Resolved] www.ups.edu Publishing Problem 4/10/2009
This evening, a problem with publishing content to the Athletics site was resolved by republishing the entire Web site. During the republishing process, images may not have displayed correctly; however, content was available throught that period.
Password Synchronization is Here
Password Synchronization is here! You can now synchronize your password across many Puget Sound applications by changing your password in Cascade Web, Webmail/e-mail or Windows. Learn more at http://www.ups.edu/pssync.xml.
[Completed] Brief Cascade Web Disruption 3/25/09 at 5:30 AM
To support Banner Single Sign On, minor software updates will be installed during our normal maintenance window on Wednesday, 3/25/09, between 5:30 and 6:00 AM. The service disruption to Cascade Web will last only a few minutes.