AThe main web server was unavailable for approximately 20 minutes at 2:55 PM this afternoon, due to corrupted content caused by a faulty publishing process. Content was restored at approximately 3:15 PM.
Monthly Archives: August 2009
TS server extended outage
Do to the unscheduled extended outage this morning the following servers were affected during the outage (Camano, Grace, Crystal, Rainier, and Whidbey). This temporarily caused Cascade and other services to be unaccessible. The outage was extended from 06:30 am to 08:00 am, all services to these servers are back online and accessible now.
Scheduled network outage 5:30-6:30am 08/27/2009
It will be necessary for us to reboot the core router between 5:30-6:00am on 08/27/2009. This will cause the total network to be down during the time it takes the Core Router to reboot. I estimate about 15 minutes. This outage may also cause some servers to require a reboot to come back online. Consequently various services may not be available due to this reboot of the core router. We expect everything to be back to normal by 6:30am the very latest. Thank you for your patience and understanding.
[Completed] Provisioning changes scheduled to install 8/20 from 5:30-6 a.m.
Changes to the provisioning system housed in the Cascade database will be installed on 8/20 starting at 5:30 a.m., and it shouldn’t take more than half an hour to finish.
These changes are to support Moodle integration to AD.
Problems with provisioning should be reported to Carol White immediately.
Jones Hall Network Unavailable on 08/18/2009, 6:00-11:00pm
The network and wireless in Jones Hall will be down for upgrading of the network switches on Tuesday August 18th from 6:00pm until 11:00pm. During this time there will be no email, network or internet availability of any kind until the job is complete. Thank you for your patience and understanding.
PLANNED EVENT WINDOWS: 08/22/09 02:00 – 08/22/09 06:00 PDT
08/23/09 02:00 – 08/23/09 06:00 PDT
SUMMARY:
Our K20 internet circuit provider advised of planned maintenance involving the replacement of cards in some of their switches, on their network. We can expect multiple 50 second service interruptions during these 4 hour maintenance windows.
[Completed] www2.ups.edu Migration 8/14/09 6:30-7:30am
Updated at 8:30am, 8/14/2009:
Migration completed by 7:30am and post migration testing completed successfully.
On the morning of Friday August 14th from 6:30am to 7:30am some small, intermittent, outages might occur on the web server www2.ups.edu. www2.ups.edu also houses sites such as library.ups.edu and blogs.ups.edu. All these sites might be unavailable for 5-10 minutes during this hour of migration.
[Completed] Sophos SPAM Quarantine Offline 8/20/09 7-8:30am
Update 8/20/09 @ 9:30am — The change encountered an issue and services were down until 9am.
On the morning of Thursday, August 20th from 7 – 8:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
[Resolved] Millennium database down
The Millennium database was down this morning for a few hours because the archiver was stuck because the archive logs have not been getting purged like they should.
Space was cleared on the drive so archiving could resume and the database would be accessible again, and we will follow up on the log purging issue so this doesn’t happen again.
[Resolved] CRM unavailable
CRM, the system for sending campus-wide bulk messages, has experience an unexpected outage.
Technology Services is currently working to resolve the issue.
Service was restored to CRM at 3:59 pm.
[Complete] Sophos SPAM Quarantine Offline 8/7/09 6:30-9:00am
Updated 8/7/09 at 10:45am:
Sophos systems are back up and operational. Unfortunately the maintenance planned had to be backed out, so we will need to re-apply the changes at a future date/time.
Updated 8/7/09 at 10:00am:
We are still experiencing problems with the update. Please stand by for more information.
Updated 8/7/09 at 8:15am:
We experienced some difficulty during maintenance and we expect the window to extend until 9:30am at this time. All services should be up by 10am; sorry for the inconvenience.
On the morning of Friday, August 7th from 6:30 – 9:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
Updated Configurations on Mobile Devices – 8/6/09
To prepare for our future e-mail server upgrade, it is necessary to update server addresses on Mobile Devices, such as the iPhone and Windows Mobile 6.0.
If your mobile device has issues syncing with the Puget Sound e-mail, change the server name to webmail.pugetsound.edu. If prompted, re-enter your domain password or accept any security certificate warnings.
For any other issues with the configuration or setup of your device, contact Tech Help at x8585 or techhelp@pugetsound.edu for further assistance.
New Puget Sound Webmail Interface Is Live
The Puget Sound Webmail Interface was successfully upgraded as of 7:00am today.
Stay tuned for further email updates and improved features.
Renewed Cascade Web Certificate
Renewed Cascade Web Certificate 7/23/2009
Voicemail service interruption
During routine service Sunday night, August 2nd, the voicemail server experienced an unexpected problem which resulted in an unscheduled service disruption from approximately 6:30-7:30pm. All functionality was restored around 7:30pm.