[Updated 6/9/10 2:11 PM] Service has been restored and the survey tool is once again available for use. We apologize for any inconvenience.
The appliance used by the Technology Service Desk to survey users with resolved Clientele tickets is currently unavailable. We are working to restore service as soon as possible. For assistance, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Updated] Service was restored at 4:50 PM. We apologize for any inconvenience.
Banner and Cascade Web Forms went down at approximately 4:00 PM this afternoon. Technology Services is aware of the disruption and will restore service as soon as possible.
The configuration for Cascade forms, Banner, Famis, Bosscops, and Bosscars was updated to require a new version of Java. The version to be used now is 1.6.0_18.
Note: this caused some issues this morning, when version 19 was inadvertently coded to be downloaded. Several users experienced problems which required their Java to be uninstalled and reinstalled. By 9:30 am, the configuration was updated to download the correct version.
The primary DNS server for the University, houdini (internal: 192.124.98.110) and loanshark-main.ups.edu (external: 192.124.98.48) has moved from a physical server to a VMware VM as of 10 AM on 5/20/2010. All tests show good results and no problems are expected.
Cascade Release 10.6 is planned for June 9, 2010. This release will include the following features and fixes:
In order to ensure that our outgoing email server Gehenna has no stuck messages, it was rebooted this morning at 7:30 AM. Any user trying to send mail outside of Exchange/Outlook around 7:30 AM may have seen warnings or failures, but could re-send messages starting at 7:40 AM.
Please contact the service desk at x8585 should you experience any email issues or significantly delayed messages.
The server known as Orion is no longer available for general use and should be considered retired. Currently it is completely unavailable, but will be relocated to the Science Center for Computer Science use only. Orion previously served NTP (time) services for the University in addition to Computer Science use.
DHCP on the retiring server Houdini.ups.edu (192.124.98.110) is now disabled. All hosts requesting DHCP service on the 192.124.98.x subnet now must get this service from dhcp-1.pugetsound.edu. No user interaction is needed, this should happen automatically.
However, there is a small chance this change will cause mis-configured servers in this subnet to go offline within 24 hours of 5/18/2010 @ 10:45AM when they are unable to renew their IP address.
As of 3PM on 5/17/2010 tick and tock.ups.edu nor the IP addresses 192.124.98.46 and 192.124.98.210 should be used for NTP service. Going forward, please use ntp1.pugetsound.edu and ntp2.pugetsound.edu only.
Tick/tock.ups.edu will continue to work for a short amount of time, but directed at different systems. Please contact the service desk at x8585 if you experience any problem using the new service.
Updated 5/23/2010 at 3:58 PM: All services are now back online, including password synchronization.
Updated 5/23/2010 at 3:15 PM: Currently all applications are available again, but desktop and email password changes are not currently syncing to Cascade; we expect this issue to be resolved by 5:00 PM.
The next production maintenance window is Sunday, May 23, from 8:00 AM to 4:00 PM.
This month some database applications will be unavailable during the outage window including Cascade and Banner. All other services will remain available throughout the maintenance window.
VMhost3 has a hardware issue and all Virtual Machines on this host had to be moved. Luckily only one production VM, cbf2, was affected. All VMs are back up on alternate servers.
A network service issue impacted some campus work stations around 2:30 PM on 5/10/2010. Service to all work stations was restored by 3:30 PM.
Following the major power outage experienced on campus yesterday, all key computing services were restored by 10:00 PM last night.
If you experience any issues, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Thank you for your patience!
blogs.pugetsound.edu/TSmaintenance was upgraded to the latest version of WordPress, 2.9.2 at 8 PM today (4/27/2010).