A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.
If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.
Your patience is very greatly appreciated!
[Updated 11/17/11 6:37 p.m.] Email service has now been restored for affected users. We continue to work to address any residual issues affecting accounts and permissions for these particular members of the Puget Sound community. Your patience and understanding are greatly appreciated!
[Updated 11/17/11 3:37 p.m.] At this time, affected users are being notified individually by the Technology Service Desk that access to Cascade has been restored. We continue to work to restore email and access to other services which require a Puget Sound login. We sincerely regret the inconvenience and thank you again for your patience!
An issue has arisen which affects the Puget Sound login for certain members of the campus community. If you are in this group, you may not be able to log onto university computers or access email, Cascade, Moodle, or other accounts which require your Puget Sound username and password.
We are working to restore service as quickly as possible, but this issue may take several hours to resolve. We appreciate your patience and apologize greatly for the inconvenience.
Updates will be posted here, and affected users will be notified directly as new information becomes available.
Some inconsistencies in services such as VPN, webmail, and workstation authentication late (about 10:30-11:30 PM) on Sunday night, although no emergency calls were received. TS staff were dispatched to the campus at 11 PM.
This is resolved as of about midnight Sunday/Monday night after resetting select servers’ certificate information.