Category Archives: vDesk

[Completed] Production Patch Maintenance – Sunday, 2/10/2013

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The February 2013 patching has been completed. All services listed below are now back up and operational. The next scheduled patching for production servers, is for March 2013. A separation blog will be posted for this patch window later.

The production patch maintenance is scheduled for Sunday, 2/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications that include Cascade
  • Web services such as Moodle
  • vDesk
  • Print Services

An update will be posted once server maintenance has been completed.

[Completed]Pre-production Patch Maintenance for 1/31/2013 from 7 am to 9 am.

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The Pre-Production Patch Maintenance has been completed. The next scheduled patch window is set for 2/10/2013, a separate blog willl be posted.

The Pre-Production Patch Maintenance is scheduled for 1/31/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 2/10/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.

This should not affect any production services such as:

Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk

An update will be posted once server maintenance has been completed.

[Resolved] Logon Issue

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A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.

If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Completed] Quarterly Production Patch Maintenance – Sunday, 11/11/2012

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The Quarterly Production Patch Maintenance has been completed. There is no scheduled patching for the month of December.

The quarterly production patch maintenance is scheduled for Sunday, 11/11/2012, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications that include Cascade
  • Web services such as Moodle
  • vDesk
  • Print Services

An update will be posted once server maintenance has been completed.

[Completed] Monthly Production Patch Maintenance – Sunday, 10/14/12

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The October Server Patch Maintenance has been completed at 10:55 a.m.

The next scheduled maintenance is a Quarterly, the Pre-Production tentatively set for 11/1/2012 from 7 am to 9 am, and Production Server Maintenance tentatively set for 11/11/2012. A separate blog will be posted, prior to the maintenance performed.

The monthly production patch maintenance is scheduled for Sunday, October 14, from 3:00 AM to 12:00 PM. Most services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications that include Cascade
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services
  • Merlin2 server migration between 2:30am Saturday morning and 2:30am Sunday morning older version of user files may appear due to the data migration. At the end of this migration and period of time the files will be back up to date.

An update will be posted once server maintenance has been completed.

[Resolved] vDesk performance issues – 08/28/2012 10:45 am

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[Resolved 08.28.2012 11:20 am] vDesk is functional again, but please save frequently.  We experienced a system outage and now that service has been restored, we are working to determine the cause of the outage.  Once again, we apologize for the inconvenience.

Some members of the campus community have reported performance issues with vDesk applications this morning.  Applications may be slow, unresponsive, or unable to launch.  If you are still able to work in a vDesk application, please make sure to save frequently.  We are working to resolve this issue as quickly as possible, and apologize for the inconvenience.

[Completed] Quarterly Production Patch Maintenance 12th August 2012, from 3:00 a.m. to 4:00 p.m.

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Most servers and services for the quarterly patch maintenance have been completed to exclude Alexandria and some test/development servers. A separate notification will be sent in TS Alerts about this.

The quarterly production patch maintenance is scheduled for Sunday the 12th of August 2012, from 3:00 AM to 4:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Alexandria to the VMware server upgrade
  • VMware storage array upgrade
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Optimize
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

[Completed] Production Quarterly Patch Maintenance Window, 11th March 2012, 3:00 a.m. to 4:00 p.m.

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[Completed] The Production Patch Maintenance was completed at 10:45 am. The next production patch maintenance window is scheduled for Sunday the 15th of April, 2012.

The monthly patch maintenance is scheduled for Sunday the 11th of March 2012, from 3:00 AM to 4:00 PM. Some services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk

Database applications: Cascade, FAMIS, Millennium, and Banner should not be affected. A followup will be posted upon completion of this scheduled patch maintenance window.

Production Monthly Patch Maintenance Sunday 15th January 2012, from 6:00 am to 12:00 pm

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[Updated 1/15/12, 11:25 am] The Monthly patch maintenance was completed at 11:22 AM, and all systems are back online. The next production patch window is scheduled for Sunday, February 12th, and will be a monthly patch.

The monthly patch maintenance is scheduled for Sunday the 15th of January 2012, from 6:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Print Services

Vdesk will not be affected by this outage. An update will be posted once Server Maintenance has been completed.

[Completed] Monthly Patch Maintenance Scheduled for the 27th of November 2011, from 8 am to 12 pm

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[Completed] The monthly patch maintenance has been completed at 10:25 am. There will not be a scheduled Monthly Patch Maintenance for the month of December. The next scheduled patch maintenance window will be for January 2012.

The monthly patch maintenance is scheduled for Sunday the 27th of November 2011, from 8:00 AM to 12:00 PM. Some services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk

A followup will be posted upon completion of this scheduled patch maintenance window.

[Completed] Production Patch Maintenance 09/25/2011

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[Updated 9/25/11, 12:02 PM] The quarterly patch maintenance was completed at 11:55 AM, and all systems are back online. The next production patch window is scheduled for Sunday, October 30, and will be a monthly patch.

The quarterly patch maintenance is scheduled for Sunday the 25th of September 2011, from 4:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Print Services
  • vDesk

[Resolved] vDesk Performance and Printing Problems – Week of 9/5/2011

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Throughout this past week many members of the campus community have experienced problems with the new vDesk applications. These have included trouble launching applications and an inability to view or print to available printers. As of Friday morning 9/9/2011 we have been able to alleviate the situation. We continue to monitor the system.

Thank you for you for your patience and understanding.