NETWORK: Intermittent Network Outage

Thursday, December 10, 2020 [Resolved]

REASON FOR IMPACT: We are currently experiencing intermittent network outages on campus.

ADDITIONAL INFORMATION:

·        Update: We believe the issue was due to a device having issues.  We will continue to monitor throughout the day.

·        We are investigating the cause.  Currently all network services are working.

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Intermittent Network Outage

Thursday, December 10, 2020

REASON FOR IMPACT: We are currently experiencing intermittent network outages on campus.

ADDITIONAL INFORMATION:

·        We are investigating the cause.  Currently all network services are working.

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Monday – Tuesday, November 23-24, 2020 [RESOLVED]

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working.

ADDITIONAL INFORMATION:

·        Update (11/24, 10:30PM):  Outbound dialing has been restored.  Please let us know if you are still experiencing any issues.  Thank you for your patience.

·        Update (11/24: 09:30AM):  Outgoing calls are still not functioning.  The phone provider indicates that it may not be until 8pm tonight until all services are restored.  We will keep monitoring this and update accordingly.  Thank you for your patience.

·        Update (11/24: 01:14AM):  Unfortunately our phone provider was not able to get the needed parts to repair their equipment.  This means that outbound calls are still not functional at this time.  Incoming calls are functioning normally and internal dialing is working as normal.  The phone provider has not given us an ETA on when this will be resolved.  We apologize for the inconvenience and appreciate everyone’s patience.

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Monday – Tuesday, November 23-24, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working.

ADDITIONAL INFORMATION:

·        Update (11/24: 09:30AM):  Outgoing calls are still not functioning.  The phone provider indicates that it may not be until 8pm tonight until all services are restored.  We will keep monitoring this and update accordingly.  Thank you for your patience.

·        Update (11/24: 01:14AM):  Unfortunately our phone provider was not able to get the needed parts to repair their equipment.  This means that outbound calls are still not functional at this time.  Incoming calls are functioning normally and internal dialing is working as normal.  The phone provider has not given us an ETA on when this will be resolved.  We apologize for the inconvenience and appreciate everyone’s patience.

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday – Thursday, November 23-24, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working.

ADDITIONAL INFORMATION:

·        Update (11/24: 01:14AM):  Unfortunately our phone provider was not able to get the needed parts to repair their equipment.  This means that outbound calls are still not functional at this time.  Incoming calls are functioning normally and internal dialing is working as normal.  The phone provider has not given us an ETA on when this will be resolved.  We apologize for the inconvenience and appreciate everyone’s patience.

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Update (6:00PM): Outbound calls are still not possible due to this outage.  We will continue to monitor this throughout the evening and will update when outbound calls start functioning.

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Update (3:44PM):  The phone company has isolated the issue with some failed telecommunication equipment.  They are in the process of replacing the equipment to restore services as quickly as possible.

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Update (12:25PM):  Our phone provider is still working on this issue.  Unfortunately we do not have an ETA on when this will be fixed.

·        Update (10:40AM):  Our main phone provider is experiencing a fiber outage that is affecting most of the south sound area.  No ETA at this time.

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Phone outbound dialing issue

Wednesday, November 23, 2020

REASON FOR IMPACT: We are currently experiencing a phone issue where outbound dialing is not working

ADDITIONAL INFORMATION:

·        Internal calling is working normally (extension to extension)

·        Inbound phone calls are working normally (external number to internal number)

·        Outbound calling is failing (busy signal)

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Update: Wyatt Hall networking is back online.

​​​​​————————————–

Network: – Wyatt Hall Network Outage [RESOLVED]

Saturday, November 14, 2020

REASON FOR IMPACT: We’re currently experiencing a network outage in Wyatt.  We are investigating and will update as soon as we know more.

ADDITIONAL INFORMATION:

·         It appears that a battery back system had gone offline.  This has been rectified and the networking is now functioning normally again.

·         Visit the Technology Services’ Incident Communication Plan and view a list of our Critical Systems and definitions on our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

Network: – Wyatt Hall Network Outage

Saturday, November 14, 2020

REASON FOR IMPACT: We’re currently experiencing a network outage in Wyatt.  We are investigating and will update as soon as we know more.

ADDITIONAL INFORMATION:

·         No additional information is available at this time.

·         Visit the Technology Services’ Incident Communication Plan and view a list of our Critical Systems and definitions on our Service Announcements page on the Puget Sound website.

Update:  This work is now complete.  If you are experiencing any issues please reach out to the Service Desk.

Thank you!

This is an announcement from Technology Services (TS). Please see details below.

Network: – Internet Maintenance

Saturday, November 14 from 6 a.m. – 7 a.m.

REASON FOR IMPACT: Technology Services will be conducting maintenance with our primary Internet provider K20 and moving our internet link to a new fiber transport line.

ADDITIONAL INFORMATION:

·         Brief intermittent Internet outages will occur doing this maintenance.  Outages should be less than a few minutes.  We expect this should only take about 15-20 minutes in total but reserving an hour in the case any issues arise and for troubleshooting.

·         During outages, inbound and outbound internet traffic will be intermittingly impacted.  This includes using the VPN, email and access to other University resources that are being reached externally through the internet.  These disruptions will be momentary.

·         Internal networking should function as normal.

·         Outages will be minimal.  In the event of a longer outage our backup internet line will take over.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Tuesday, October 20, 2020 from 7:00 a.m. – 7:30 p.m.

SYSTEMS IMPACTED:

·      KACE Help Desk Ticketing System

REASON FOR IMPACT:

·      A security certificate is expiring and will be replaced with a new one.

ADDITIONAL INFORMATION:

·      KACE will be intermittently unavailable during the maintenance window as the new security certificate is applied.

·      During this time if you need assistance during this maintenance window please call the Service Desk at x8585 or email them at servicedesk@pugetsound.edu

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For additional support questions please contact the TS Service Desk via phone at 253-879-8585.