NETWORK : Firewall Firmware Maintenance

September 14th, 2021 5:30am – 7am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Both of our firewalls require firmware updates.

·         Internet services and external access will be intermittent for short periods of time (approximately 2-5 minutes at a time) during the maintenance window.

·         External access to services such as VPN (Global Protect), vDesk access, university hosted websites and university resources will be intermittent for short periods.

·         Internal on-campus services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Wheelock Network Maintenance

August 11th, 2021 8pm – 10pm

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing important network configuration updates.

ADDITIONAL INFORMATION:

·         Services such as phones, data network, wireless and access to university resources from Wheelock will be intermittent for short periods of time (less than 5 minutes) during the maintenance window.

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Firewall Firmware Maintenance

July 11th, 2021 6am – 7am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         This was previously scheduled for July 4^th

·         Both firewalls require a firmware update.

·         Internet services and external access will be intermittent for short periods of time (less than 1-2 minutes) during the maintenance window.

·         External services such as VPN (Global Protect), vDesk access, university websites and resources will also be intermittent for short periods.

·         Internal services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK : Firewall Firmware Maintenance

July 4, 2021 6am – 7am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our security appliances (Firewalls).

ADDITIONAL INFORMATION:

·         Both firewalls require a firmware update.

·         Internet services and external access will be intermittent for short periods of time (less than 1-2 minutes) during the maintenance window.

·         External services such as VPN (Global Protect), vDesk access, university websites and resources will also be intermittent for short periods.

·         Internal services such as phones, the data network and access to university resources will not be affected on campus

·         Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 12am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       We have completed work for the evening but will need to resume again tomorrow morning at around 10am.

·       Network should be running as normal

·       This work is taking longer than expected.   New ETA for completion is around 12am.  We will send out a notification when we are completed.

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 12am

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       This work is taking longer than expected.   New ETA for completion is around 12am.  We will send out a notification when we are completed.

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Welcome Center Network Maintenance

Feb 20, 2021 at 5pm to 10pm

REASON FOR IMPACT:

To ensure a secure, reliable computing environment TS will be completing routine updates on our networking equipment.

ADDITIONAL INFORMATION:

·       Some of our networking equipment require a firmware update.

·       Network services in the Welcome Center will be intermittent from 5pm to 10pm

·       Services such as wireless, phones and data network will be affected in this building only.

·       Thank you for your patience as we conduct this important work.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Network: Firewall Planned Maintenance

Wed, Feb. 10, 2021 from 5:00 a.m.- 6:30 a.m. [COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~2-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       A security vulnerability has been identified which necessitates upgrading our firewalls.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wed, Feb. 10, 2021 from 5:00 a.m.- 6:30 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~2-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       A security vulnerability has been identified which necessitates upgrading our firewalls.

·        Internet access will be intermittent as equipment is rebooted

·        VPN connections may disconnected

·        VPN Clients will automatically ask you to upgrade once our maintenance is completed

·        All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Friday, Jan. 29, 2021 from 5:00 a.m.- 6:00 a.m.[COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~3-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       Additional work on our primary firewalls is required.  This will necessitate the rebooting of the firewalls again.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Friday, Jan. 29, 2021 from 5:00 a.m.- 6:00 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~3-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       Additional work on our primary firewalls is required.  This will necessitate the rebooting of the firewalls again.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wednesday, Jan. 27, 2021 from 5:00 a.m.- 6:00 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall and VPN services.

ADDITIONAL INFORMATION:

·       Our primary firewalls will need to be rebooted as part updating software

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.