[Updated 4/1/2015 6:52 pm] Printing has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported issues using vDesk applications to print to classroom and lab printers. We apologize for the inconvenience, and are working to resolve this issue as quickly as possible.
[Updated 1/8/2015 9:00 am] vDesk is now available. Thank you for your patience.
[Original Post] vDesk is currently unavailable. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
vDesk is unavailable this morning. Support staff are working on the problem.
[Update Friday 1/2/2015 10:37 a.m.] vDesk has returned to service.
vDesk will be unavailable until later this evening as TS staff troubleshoot this issue. There is no ETA for return to service.
[Update 12/28/2014 8:30 p.m.] vDesk has been restored to service. Thank you for your patience.
[Updated 8/11/2014 1:30 pm] vDesk applications are available. Thank you for your patience!
[Original Post] vDesk applications are currently unavailable at the moment. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
[Updated 7/15/2014 2:22 pm] Off-campus access to vDesk was restored around 7:30 am this morning. Thank you for your patience!
[Original post] Some members of the campus community have reported that they are unable to launch vDesk applications from off-campus. They receive the error message “an error occurred while making the requested connection.” Access to vDesk from on-campus is not affected. We appreciate your patience as we investigate this issue, and apologize for the inconvenience.
vDesk was unavailable today from about 11 a.m. to 1:15 p.m. due to a hardware issue. Service was restored at approximately 1:15 p.m.
[Updated 10/8/13, 2:50 p.m.] After applying yesterday’s update, we are no longer seeing the types of issues experienced with vDesk in recent days. If you do experience any problems using vDesk or other technology on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!
[Updated 10/7/13, 12:20 p.m.] We believe we have identified the issue causing the problems listed below with vDesk. We will be making an update to the system this afternoon that we hope will provide a resolution. More information will be posted as we have it. Thank you again for all your patience with this process!
[Original Post] We are seeing a variety of issues with vDesk, including the inability to save files, see printers, and open applications and files from network shares. We are working to identify and resolve these issues as quickly as possible. Thank you so much for your patience.
[Updated 12:59 p.m.] The StudentFiles server has been refreshed which should resolve the types of issues reported earlier. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any further problems. Thank you!
[Original Post] Some students and faculty have reported issues accessing their files on the StudentFiles server (aka Alexandria). This has also affected students who were using vDesk applications to access files on that server.
We are looking into the issue and hope to have a resolution shortly. We apologize for the inconvenience and thank you for your patience.
[Updated 8/26/2013 11:00 a.m.] Password synchronization is functional. Please contact the Technology Service Desk at 253.879.8585 for assistance if you were affected by this issue.
[Original Post] Password synchronization is currently not functional. Password changes made in Cascade will not carry over to other Puget Sound systems (email, PeopleSoft, vDesk, Moodle). We are working to resolve this as quickly as possible and apologize for the inconvenience.
[Updated] Production Patch Maintenance for 6/9/2013 has been canceled. The next scheduled Production Patch Maintenance is tentatively scheduled for 7/14/2013.
[Original] The Production Server Patch Maintenance is scheduled for 6/9/2013. Most services may be intermittently or entirely unavailable, including:
[Updated 5/30/2013, 9:05 am] Pre-Production Patch Maintenance has been completed. A separate notification of the Production Patch Maintenance will be posted at a later date.
[Original] Pre-Production Patch Maintenance is scheduled for 5/30/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 6/9/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.
This should not affect any production services such as:
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk
An update will be posted once server maintenance has been completed.
[Updated 10:23 PM] The vDesk application launch problem has been resolved.
Users are experiencing a problem when launching certain applications, most notably Firefox, on vDesk. We are currently troubleshooting the problem.
We apologize for the inconvenience.
The Production Server Patch Maintenance has been completed. There is no scheduled patch maintenance for the months of April and May.
The production server patch maintenance is scheduled for Sunday, 3/10/2013, from 3:00 AM to 4:00 PM. Most services may be intermittently or entirely unavailable, including:
Note: The Optimize servers are excluded from this Server Patch Maintenance Window.
An update will be posted once server maintenance has been completed. Also as a reminder of Sunday being Day Light Savings time, of Springing forward one hour.
The Pre-Production Patch Maintenance has been completed. The next scheduled maintenance is for Production servers on 3/10/2013. A separate blog will be posted.
The Pre-Production Patch Maintenance is scheduled for 2/28/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 3/10/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications
Web services such as: Moodle
Print Services
vDesk
An update will be posted once server maintenance has been completed.