Category Archives: Citrix

Campus Systems Unavailable Due to Scheduled Maintenance 11/13/2016 [completed]

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[update 11/13/2016 10:00 a.m.] Our scheduled production server patch maintenance has been completed successfully.​​

[original] Production server patch maintenance is scheduled for Sunday, November 13, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

vDesk Upgrade 5/24/2016 [Complete]

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[Updated 5/24/2016 7:00 am] The upgrade is complete.  Thank you for your patience.

[Original Post] vDesk will be unavailable in the early hours of May 24, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu. Thank you for your patience with the upgrade process this year.

vDesk Upgrade 5/23/2016 [Delayed]

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[Updated 5/23/9:45 am] Access to vDesk has been restored. Thank you for your patience.

[Updated 5/23/2016 8:15 am] Unfortunately, there was a complication, and we were unable to complete the upgrade this morning. We are working on restoring vDesk to its former state as quickly as possible.

[Original Post] vDesk will be unavailable in the early hours of May 23, 2016 for our scheduled annual upgrade. The upgrade should be complete by 7:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.

vDesk Applications Not Launching 5/16/2016 [Resolved]

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[Updated 5/16/2016 9:15 am] Access to vDesk has been restored. Thank you for your patience.

[Original Post] Members of the campus community have reported that they are unable to launch vDesk applications.  They are able to sign in to vDesk, but nothing happens when they click on an application to launch it.  We apologize for the inconvenience and are working to resolve this as quickly as possible.

vDesk Upgrade 5/16/2016 [Postponed]

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[Updated 5/16/2016 7:45 am] The vDesk upgrade has been postponed to later this week.  Thank you for your patience.

[Original Post] vDesk will be unavailable in the early hours of May 16, 2016 for our scheduled annual upgrade. The upgrade should be complete by 8:00 am. Updated versions of software will be installed on vDesk, including Office 2016. If you have any questions or concerns, please contact the Technology Service Desk at servicedesk@pugetsound.edu.

vDesk applications unavailable from off-campus 5/15/2015 [Resolved]

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Access to vDesk has been restored. Please contact the Technology Service Desk if you experience any difficulty accessing vDesk.  We apologize again for the inconvenience.

[Original Post] We have received reports from members of the campus community who are off-campus using Mac OS 10.10 (Yosemite) that they are unable to launch vDesk applications.  They receive a certificate error, and the application does not launch. We have not yet received reports from members who are using other versions of the Mac OS or Windows, but they may be affected as well. On-campus access to vDesk has been unaffected.

We apologize for the inconvenience and are working to resolve this issue as quickly as possible.

StudentFiles Server Issue 9/17/13 [Resolved]

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[Updated 12:59 p.m.] The StudentFiles server has been refreshed which should resolve the types of issues reported earlier. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any further problems. Thank you!

[Original Post] Some students and faculty have reported issues accessing their files on the StudentFiles server (aka Alexandria). This has also affected students who were using vDesk applications to access files on that server.

We are looking into the issue and hope to have a resolution shortly. We apologize for the inconvenience and thank you for your patience.

[Resolved] Logon Issue

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A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.

If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Resolved] vDesk Performance and Printing Problems – Week of 9/5/2011

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Throughout this past week many members of the campus community have experienced problems with the new vDesk applications. These have included trouble launching applications and an inability to view or print to available printers. As of Friday morning 9/9/2011 we have been able to alleviate the situation. We continue to monitor the system.

Thank you for you for your patience and understanding.