[Updated 05/16/2012 4:53 pm] Access to all systems has been restored. Thank you again for your patience and understanding.
Members of the campus community are unable to login to Cascade, Kronos, Banner, and the Online Service Desk. Logged in users are unaffected; it is the authorization process that is currently not functioning. We are working to restore access as quickly as possible. We apologize for the inconvenience.
[Updated 3/30/2012 5:15 pm] Cascade, Banner, and SoundNet are now available. Thank you again for your patience and understanding.
Cascade, Banner, and SoundNet were taken offline briefly for emergency server maintenance. We apologize for the inconvenience and thank you for your understanding.
Production patch maintenance for Sunday, February 12th, 2012 has completed as of 11:00 AM PST.
The monthly patch maintenance is scheduled for Sunday the 12th of February 2012, from 3:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:
An update will be posted once Server Maintenance has been completed.
[Updated 1/15/12, 11:25 am] The Monthly patch maintenance was completed at 11:22 AM, and all systems are back online. The next production patch window is scheduled for Sunday, February 12th, and will be a monthly patch.
The monthly patch maintenance is scheduled for Sunday the 15th of January 2012, from 6:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:
Vdesk will not be affected by this outage. An update will be posted once Server Maintenance has been completed.
UPDATE: As of 3:00 PM, the maintenance has been completed. All services are online and available.
[Updated 11/19/11 12 p.m.] Cascade Web and Cascade Web Forms are now available.
On Saturday, November 19, from 5:30 a.m. to 5:30 p.m., Technology Services will perform important updates to the following database systems: Cascade Web, Cascade Web Forms, and Banner. These database systems will be unavailable during this time.
This outage will not impact email, individual and departmental file shares, or Web services such as Moodle and the university’s website.
Visit our Service Announcements or subscribe to an RSS feed for updates on technology-related service issues and to receive notification when services are restored.
For assistance, contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
We appreciate your patience and support as we make these important updates.
[Updated 9/25/11, 12:02 PM] The quarterly patch maintenance was completed at 11:55 AM, and all systems are back online. The next production patch window is scheduled for Sunday, October 30, and will be a monthly patch.
The quarterly patch maintenance is scheduled for Sunday the 25th of September 2011, from 4:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:
The Monthly Patch Maintenance has been completed and all systems are back on line. There is no scheduled patch window for the month of August, but a quarterly patch will be scheduled for September.
The Monthly Patch Maintenance is scheduled for Sunday the 31st of July, from 8:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:
Database services such as Cascade will be affected during this Patch Maintenance Window.
The Pre-Production patching has been completed at 8:55 am. The next scheduled outage will be Sunday the 31st of July, for all remaining Production servers. A separate blog post will be posted.
Pre-Production Patch Maintenance window for this month will be Thursday the 21st of July from 7 am to 9 am. There will also be a CommVault version 9 upgrade to all servers being backed up by CommVault as well as Oracle Agents to servers which have Oracle currently running. The following pre-production servers may be unavailable due to maintenance during this time:
Linux and Windows systems:
1. lummi
2. hope
3. Decatur
4. Squaxin
5. Shaw
6. Philchuck
7. mysqldev
8. moodle2
9. kickstart
10. ldaprelay-dev
11. tomcat-dev
12. maharadev
13. alacartedev
14. vmctdb1-d
15. vmlxss1-d
16. vmlxss2-d
17. vmlxwb2-d
18. vmlxwb3-t
19. lxss3
20. lxwb4
21. FIDALGO
22. ISIS
23. OSIRIS
24. KETRON
25. VS0
26. ATHABASCADEV
27. SERVICEDESKACD
28. BASIS (VM)
29. KRONOSTEST (VM)
30. SOUNDNETDEV (VM)
31. WNPH-P (VM)
32. WNFM1-D
33. WNFM2-D
34. WNCU01-D
35. WNXA01-D
36. WNBA01-P
37. WNXA02-D
Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
bjp for ridge and summit
banner for ridge and summit
Job submission for ridge and summit
OAS on hope and deactur
Oracle Forms on Fidalgo
The Quarterly Patch Maintenance has been completed and all systems are back on line. The next production patch Maintenance window is scheduled to be on the 31st of July 2011.
The next production maintenance window is Sunday, June 26th, from 8:00 AM to 4:00 PM.
From 8:00 AM to 4:00 PM, all services may be intermittently or entirely unavailable, including:
• E-mail
• Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
• Personal and departmental file shares (on Alexandria and Merlin2)
Database services such as Cascade should not be affected during this Patch Maintenance Window.
Updated: 6:00 pm 24th April 2011.
Issues occurred with patches during the patch maintenance window. Services were regained by 5:45 pm, all service are available now.
From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:
Update at 11:30 am 3/27/2011: All maintenance complete.
The next production maintenance window is Sunday, April 24th, from 8:00 am to noon.
On Sunday March 27th from 8:00 AM to 12:00 PM the following production servers may be intermittently unavailable due to maintenance:
Merlin2
Google
SQL
Harstine
Services Affected:
Cascade, Banner, Bosscops, Bosscars, Surveys, Apex, Kronos, Sharepoint, Food Services Suite, and possibly XenApps.
[Update 9:05 AM] The problem is resolved, and Banner Web Forms is now available.
Banner Web Forms is not allowing users to log in. Instead, the web browser shows an error message beginning with “SCT Banner Login – ERROR”. This is a system issue connecting Banner to the user directory, and we are working to resolve it as soon as possible. We will post updates as they become available.
Cascade Web Forms, Banner, BOSS, and FAMIS were unavailable from 8:30 AM to 9:00 AM on Friday, July 30, 2010. (The Cascade website familiar to most users remained available.) Service has been restored.
We apologize for any inconvenience.
Banner, Famis and Basis were unavailable from 6pm – 8pm on Wednesday June 16, 2010. Minimal if no user disruption was experienced. We believe this was the result of an operating system issue on the Tahoma Server which did not impact Cascade. There was a brief disruption to Cascade as the server was rebooted. All services recovered immediately following the reboot.
[Updated] Service was restored at 4:50 PM. We apologize for any inconvenience.
Banner and Cascade Web Forms went down at approximately 4:00 PM this afternoon. Technology Services is aware of the disruption and will restore service as soon as possible.