[Updated 01/12/2016] The issue has been resolved. Thank you for your patience.
[Original Post] Some members of the campus community have reported that they are unable to access their email via Webmail. After logging in to Webmail, they receive a page that says “Bad Request.” They are still able to access email via Outlook and a mobile device. We apologize for the inconvenience and are working to resolve this issue.
vDesk will be unavailable while it is being upgraded on Monday, December 21 from 5 am – 7 am. The update will result in cosmetic changes only, and absolutely no different actions are required on your part. When you next login to vDesk after the upgrade, you will simply see new login and landing screens. All of the same software choices as before will appear and will function in exactly the same way.
New login screen:
New landing page look:
If you have any questions or concerns, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Updated 11/19/2015 8:15 am] vDesk is available again. Thank you for your patience!
[Original Post] Members of the campus community have reported that vDesk is unavailable this morning. Navigating to vdesk.pugetsound.edu results in an ‘internal error’ error page. We apologize for the inconvenience and are working to resolve this as quickly as possible.
[Updated 10/30/2015 12:00 pm] Access to the stafffiles fileserver was restored at noon. Thank you for your patience.
[Updated 10/30/2015 9:45 am] Scan folders for copiers on campus are also affected, since all scan folders are hosted on the stafffiles file server. Scanning from copiers will not work until stafffiles access is restored.
[Updated 10/30/2015 9:30 am] Unfortunately, there has been an unforeseen error during the restoration process that is causing additional delays. We apologize again for this inconvenience.
[Updated 10/30/2015 8:30 am] We anticipate that access should restored by 9:30 am this morning. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to access their network shares on our stafffiles (merlin2) file server. The fileservers facultyfiles and studentfiles (alexandria) seem to be fine. We apologize for the inconvenience and are working to resolve this as quickly as possible.
Members of the campus community have reported that the website for PrintGreen (printers.pugetsound.edu) is unavailable in Firefox or Chrome. It is still accessible via Internet Explorer and Safari. This should be resolved when the system is upgraded over Winter Break. We apologize for the inconvenience and thank you for your patience.
[Updated 10/26/2015 9:15 am] Access to all PeopleSoft systems has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported issues with PeopleSoft Financials and PeopleSoft HR this morning. We are receiving a “secure connection failed” error when trying to load PeopleSoft Financials, and a different error when trying to access Careers in PeopleSoft HR. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
[Updated 9/29/2015 4:00 pm] The issues with printing have been resolved. Thank you for your patience!
[Original Post] Students have reported intermittent issues printing to lab printers. In some cases, printers are not appearing as available in print menu options from vDesk applications. We apologize for the inconvenience, and are investigating this issue to determine the root cause. Please visit (we are located in the Tech Center in the basement of the Library) or contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you are experiencing this issue.
[Updated 11/19/2015 3:15 pm] After extensive research and troubleshooting, we believe we’ve identified a fix for this issue, and have put in in place. Early reports are that wired internet connectivity has been fine for Mac users in Wyatt (wireless and Windows wired users were unaffected). Thank you very much for your patience.
[Original Post] We have received reports that some individuals in Wyatt have been unable to load external websites (websites that aren’t hosted here on campus). They are able to reach internal (pugetsound.edu) websites without issue. We apologize for the inconvenience, and are working to resolve this issue as quickly as possible.
[Updated 9/1/2015 9:15 am] The PeopleSoft Financials environment is available again. Thank you for your patience.
[Original Post] Members of the campus community have reported that PeopleSoft Financials is unavailable. We apologize for the inconvenience, and are working to resolve this issue as quickly as possible.
[Updated 8/31/2015 9:35 am] The issue has been resolved. Thank you for your patience.
[Original Post] First year students have reported that they are currently unable to login to MyPugetSound. Other members of the campus community are able to login. We apologize for the inconvenience and are working to restore access.
[Updated 8/27/2015 2:00 pm] Access to vDesk has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported that they are unable to login to vDesk. They receive a “Please verify your username and password and try logging on again” error. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
[Updated 8/28/2015 2:45 pm] As of 6:00 am this morning, this issue has been resolved. Thank you for your patience!
[Original Post] We are currently experiencing an issue with the quality of service on our wired network. You may experience large (over 500 MB) downloads from Internet sites failing. These downloads can be resumed, and eventually will download successfully. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
[Updated 08.18.2015 10:20 am] We’ve restarted some services on our email server that appear to have resolved our delivery delay issues. Thank you for your patience.
[Original Post] Members of the campus community may experience some delivery delays with email today. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you have any further questions.
[Update 08.18.2015 10:00 am] Cascade is available once again. Thank you for your patience.
[Original Post] Cascade is currently unavailable; attempting to login results in a page not found error. We apologize for the inconvenience and are working to resolve this as quickly as possible. Updates will be posted here as they become available.
Member of the campus community have reported that our Puget Sound account password synchronization process does not seem to be working. If you change your Puget Sound password in Cascade, it is not currently automatically syncing over to Webmail, PeopleSoft, myPugetSound, and other systems.
We apologize for the inconvenience and are working to resolve this issue. In the meantime, if you reset your password in Cascade, please also manually reset it in Webmail (which will also sync over to PeopleSoft and myPugetSound). If you have any further questions, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.