This is an announcement from Technology Services (TS). Please see details below.

Phone Service: Information regarding recent Caller ID Spoofing/Scam Phone Calls

Tuesday September 22, 2020

Informational Notice: This is an informational alert regarding the phone calls that appear to come from the University (Spoofed Caller ID) and/or Spam phone calls.

We have created a specific web page that details the issues with these calls and how to handle these type of phone calls.  We urge all to look at this information as often these phone calls “look” like they are originating from within the University.

Caller ID Spoofing and Phone Scams

We recognize that these types of phone calls are very intrusive and frustrating.  Unfortunately these type of calls are very hard if not impossible to eliminate due to the nature of how telephone systems work.  We are actively trying to mitigate these issues but the best practice is to learn how to identifying spoofed and/or spam calls and ignore them.

ADDITIONAL INFORMATION:

•                  University of Puget Sound Phone Scam/Caller ID Informational Page –
https://www.pugetsound.edu/about/offices-services/technology-services/online-security-protect-your-personal-information/caller-id-spoofing-and-phone-scams/

•                  Any phone calls that originate from the University will typically only show an extension and name (example: Service Desk 8585)

•                  If incoming calls have an area code and a University Number (example: ‘12538798585’ or ‘912538798585’), these are probably spoofed and/or spam calls and should not be answered and ignored.

•                  Technology Services can do very little with these types of calls.  Any tickets created regarding these may be closed with links to the Caller ID and Phone Scam web article.

•                  Please pass this information on to your colleagues and staff!

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

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This is an announcement from Technology Services (TS). Please see details below:

Server/Domain Controllers: Planned Maintenance on Server Domain Controllers

Monday, September 21, 2020 from 5-7 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Systems that rely on active directory credentials to login may fail intermittingly, this includes email, vdesk, and VPN.

REASON FOR IMPACT: There is a critical security vulnerability that needs to be patched.

ADDITIONAL INFORMATION:

·       Logins may fail intermittingly during the maintenance window.

·       Typically retrying will fix any failed login attempts

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Planned Maintenance on Firewall and Network Switches

Sunday, September 20, 2020 from 6 a.m.- 5 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Firewall

·        Internet

·        Phone/VoIP

·        Network/Wireless

·        VPN

·        vDesk

REASON FOR IMPACT: To ensure a reliable network TS will be conducting routine firmware maintenance on our primary firewalls and access network equipment.

ADDITIONAL INFORMATION:

·       Intermittent Internet Outages (less than 2-5 minutes)

·       External access to VPN and vDesk will be intermittingly effected

·       Phone/VOIP will be intermittingly be affected as switches reboot

·       Wireless and general network access will be intermittingly effected as devices reboot.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Core Router Reboots

Wednesday, August 26, 2020 5:30 AM – 7:30 AM [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Internet access inbound and outbound

·        VPN (Global Protect)

·        vDesk

·        Phone/VOIP/Jabber

·        Wired and wireless network connectivity

·        Intermittent loss of access to various Puget Sound systems and applications

REASON FOR IMPACT: There is an issue with our core routers causing intermittent network problems.  These reboots is an attempt to rectify those issues.

ADDITIONAL INFORMATION:

·        Downtime should be intermittent and only for short periods (less than 5-10 minutes)

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Core Router Reboots

Wednesday, August 26, 2020 5:30 AM – 7:30 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Internet access inbound and outbound

·        VPN (Global Protect)

·        vDesk

·        Phone/VOIP/Jabber

·        Wired and wireless network connectivity

·        Intermittent loss of access to various Puget Sound systems and applications

REASON FOR IMPACT: There is an issue with our core routers causing intermittent network problems.  These reboots is an attempt to rectify those issues.

ADDITIONAL INFORMATION:

·        Downtime should be intermittent and only for short periods (less than 5-10 minutes)

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance – Switch Reboots in Main Facilities Building

August 6^th, 2020 – 4:10PM

REASON FOR IMPACT:

There will be a short network interruption (less than 5-10 minutes) as we reboot some network switches in the main Facilities building.

ADDITIONAL INFORMATION:

·       As switches reboot, network connectivity will be lost for short periods.  This includes phone/VOIP, wireless and data communication in and out of the university network.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: VPN Inaccessible

July 26, 2020 [RESOLVED]

REASON FOR IMPACT:

Update: VPN should be working as normal without giving any errors.  If you continue having issues please let the Service Desk know.

Access to the university VPN is inaccessible at this time due to an expired certificate.  We are working to resolve this issue as soon as possible.  As an alternative to using the VPN, users may opt to use vDesk to access university systems and applications.

vDesk Information:
https://www.pugetsound.edu/about/offices-services/technology-services/vdesk-2/

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: VPN Inaccessible

July 26, 2020

REASON FOR IMPACT:

Access to the university VPN is inaccessible at this time due to an expired certificate.  We are working to resolve this issue as soon as possible.  As an alternative to using the VPN, users may opt to use vDesk to access university systems and applications.

vDesk Information:
https://www.pugetsound.edu/about/offices-services/technology-services/vdesk-2/

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Wireless Outage 

July 7^th, 2020

REASON FOR IMPACT:

We are currently experiencing a wireless outage affecting parts of the campus.  We are investigating the cause and hope to have the wireless restored as soon as possible.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

This maintenance upgrade will be rescheduled to a later time.  Thank you.

NETWORK: Phone/VOIP System Upgrade

July 15^th, 2020 – 7PM to Midnight

SYSTEMS IMPACTED:  All VOIP Services on campus will be affected including, desk phones, walls phones, and all devices that use VOIP analog converters such as Fax machines, elevator phones, security systems and emergency towers.

REASON FOR IMPACT: Technology Services will be performing an upgrade to the phone system increase stability, reliability and interoperability with our phone system. This maintenance will cause short intermittent downtime to phone/VOIP services (typically less than 5 minutes) around campus between 7PM and Midnight.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All phone/VOIP services will experience intermittent down time as we migrate phones and VOIP devices to new servers.  While the migration of these phones will not take long (usually less than 5 minutes as the phones and devices reboot) we will need to do testing and verification during the full maintenance window.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.