Monthly Archives: January 2024

Network Connectivity Issues

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The Puget Sound Network was down starting around 2:50 p.m. and has been restored as of 7:11 p.m. Thank you for your patience as we worked through this issue. Our Infrastructure and Operations team identified a routing issue between our data centers and the internet causing severe network instability. The outage we experienced this afternoon ties back to a legacy network design that our teams are actively working to remediate.


Technology Services will be providing a Root Cause Analysis (RCA) for this incident in the next few days which will be available in our Service Announcements page.


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you again for your patience. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.


{PUGETSOUND NETWORK}: Warner Network Switch Replacement – Friday 1/26/24 8 a.m. – noon

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: Warner Network Switch Replacement

Friday, January 26 | 8 a.m. – noon

REASON FOR MAINTENANCE: 

  • Technology Services will replace the distribution switch that provides network services to Warner gym.

 

WHAT YOU SHOULD KNOW:

  • Network and WiFi connectivity will be temporarily unavailable in Warner while the network switch is being replaced.

  • Actual downtime is expected to last no longer than 30 minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Greek House Unit B (ΣΑΕ) Switch Reboot – Tuesday 1/23/24 noon – 12:30 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: Greek House Unit B (ΣΑΕ) Switch Reboot

Tuesday, January 23 | noon – 12:30 p.m.

REASON FOR MAINTENANCE: 

  • Technology Services needs to reset the switch in the Greek house Unit B (ΣΑΕ) to resolve a memory condition.

 

WHAT YOU SHOULD KNOW:

  • Network and WiFi connectivity will be temporarily unavailable in Greek house Unit B (ΣΑΕ) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance – Wednesday 1/17/24 7:00 a.m. – 7:30 a.m. – COMPLETE

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This logo identifies the Technology Services department within the University of Puget Sound

UPDATE 1/12/2024

  • This work has been rescheduled to Wednesday, January 17, from 7 a.m. – 7:30 a.m. As a reminder, all campus systems are expected to remain available and uninterrupted during this time.


UPDATE 12/19/2023:

  • This work has been postponed due to the availability of our vendor partner. The work will be rescheduled for early next year and we will communicate the new date and time once it is determined. Thank you for your understanding.


Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Wednesday, January 17 | 7 a.m. – 7:30 a.m. – COMPLETE

WHAT YOU SHOULD KNOW: 

  • All campus network connectivity and hosted systems should remain available.

  • As we continue to transition the university to a more modern network, TS will be changing configurations on our network security devices (firewalls) in preparation for future work.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance – Wednesday 1/17/24 7:00 a.m. – 7:30 a.m. – NEW DATE

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This logo identifies the Technology Services department within the University of Puget Sound

UPDATE 1/12/2024

  • This work has been rescheduled to Wednesday, January 17, from 7 a.m. – 7:30 a.m. As a reminder, all campus systems are expected to remain available and uninterrupted during this time.


UPDATE 12/19/2023:

  • This work has been postponed due to the availability of our vendor partner. The work will be rescheduled for early next year and we will communicate the new date and time once it is determined. Thank you for your understanding.


Dear members of the Puget Sound community,

Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Configuration Updates

Wednesday, January 17 | 7 a.m. – 7:30 a.m.

WHAT YOU SHOULD KNOW: 

  • All campus network connectivity and hosted systems should remain available.

  • As we continue to transition the university to a more modern network, TS will be changing configurations on our network security devices (firewalls) in preparation for future work.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Planned Maintenance – Harned Hall

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: Harned Network Switch Upgrade

Friday, January 5 | 5 p.m. –  6 p.m.

REASON FOR MAINTENANCE: 

  • Technology Services needs to update the Harned network switch software to a more recent version so we have a secure and reliable environment.

 

WHAT YOU SHOULD KNOW:

  • Network and WiFi connectivity will be unavailable during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{NETWORK, WIFI, PHONES} Planned Campus Maintenance – Tue, Jan 2 – Fri, Jan 12

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus network as we continue to transition the university to a more modern network. During this time, network connectivity on campus will be intermittently unavailable on a building by building basis as various components are moved to the new network infrastructure. No full campus outages are planned.

Network, WiFi, and Phones: On Campus Network Maintenance

Tuesday, January 2 – Friday, January 12

WHAT YOU SHOULD KNOW: 

  • Work will be done one building at a time. Some buildings and houses are connected through multiple locations and may experience multiple outages.

  • Outages are expected to be short in duration, up to a few minutes, as the equipment moves occur.

  • Outages longer than a few minutes are not expected.

  • No full campus outages are planned.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu