[Update 2:24 PM] Service has been restored, and Moodle is available once again.
Moodle is currently unavailable, and we are working to restore service as quickly as possible. We will post updates as we have them. Thank you for your patience!
[Completed] Service Disruptions Due to Scheduled Maintenance 2/8/11 5:00 to 6:00 AM
[Update 2/8/11 6:31 AM] Maintenance is completed and all services have been restored.
The university’s online services may be temporarily disrupted between 5:00 and 6:00 AM on Tuesday, February 8, as required maintenance is performed. During this time, intermittent outages may occur with such services as Internet connectivity, e-mail, Cascade, Banner, Famis, Kronos, Sequoia, VPN, and others.
An update will be posted when maintenance is completed. Thank you for your patience!
Scheduled Maintenance on Core Router
I will be upgrading the IOS on our Core Router (Cisco 6905) at 5:00am tomorrow morning (Tuesday Feb 8th).
The upgrade is to enable a new 10GB interface slot card.
All preparations are already in place, so I expect the downtimes to be short (5-10min each) and intermittent between 5:00-6:00am.
During the downtimes, all inter network-connectivity will be disabled. There will be no access to any services or resources during this time.
This will include but not limited to: email, internet, databases, VPN, etc.
[Resolved] Residential Internet Service Disruption 2/4/11
[Update 2:56 PM] Internet service has now been restored to residential buildings. Thank you.
Internet service to all university residential buildings is currently unavailable due to a major fiber cut on the network of our service provider, Integra Telecom. Integra is working to restore service as quickly as possible, and we are looking at ways to mitigate the situation locally. We will post updates as we have them.
This outage does not affect Internet service to the university’s academic and administrative buildings.
Thank you for your patience.
[RESOLVED] Puget Sound Webmail Unavailable
[Updated] Webmail access has been restored for all Puget Sound e-mailers. The outage only affected a portion of the Exchange users. All email services are fully restore and functional.
After patch maintenance it was discovered that OWA access was unavailable. Microsoft has been called and a ticket has been opened. Services will be returned to normal as soon as possible.
Viawarp IP Change (VLAN 98 to 198)
Viawarp, a credit card processing system, is the last production system using VLAN98 and this needs to change for future use of this VLAN and for implementation of new features on VMware.
The IP on Viawarp was changed this morning from 5:30-6am from 192.124.98.151 to 10.98.0.95.
Server StHelens Move to Wyatt – 1/24-1/25/2011
Starting Monday, 1/24/2011 at 8am, TS will being migrating the sthelens server from McIntyre to Wyatt. This move is required in order to provide redundancy and disaster recovery capabilities for our most important database services.
For the duration of Monday and Tuesday, January 24th and 25th, sthelens will be offline for this change.
The impact of this change is that should a production database fail, it will need to be manually restored in place, versus switching to sthelens, a relatively small risk.
Cascade Release 11.2 – 02.09.2011
Cascade Release 11.2 was installed on February 9, 2011. This release included the following features and fixes:
- Financial Aid award model changes
- Add Student Cell Phone Numbers to Everbridge Upload (CAS-164)
- Advisor e-mail fix (CAS-170)
- Cascade Alert updates (CAS-100)
- User Account Provisioning fixes (PR-6, PR-8, PR-27)
- Enrollment Manager fixes (EM-8, EM-12, EM-24)
[Complete] Production Maintenance Window 1/30/2011 from 8:00 AM to Noon
Updated at 11:27am 1/30/2011: All maintenance complete.
The next production maintenance window is Sunday, January 30th, from 8:00 AM to noon.
From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:
- Database Applications: Cascade, FAMIS, Millennium, and Banner
- Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
- Personal and departmental file shares (on Alexandria and Merlin2)
[Complete] Pre-Production Maintenance 1/20 from 5:00 AM to 9:00 AM
On Thursday January 20th from 5:00 AM – 9:00 AM the following pre-production servers may be unavailable due to maintenance:
lummi
hope
decatur
squaxin
shaw
pilchuck
moodle2
kickstart
mysqldev
maharadev
ldaprelay-dev
tomcat-dev
EXDEV
FIDALGO
ISIS
OSIRIS
KETRON
PORTAL
VS0
ATHABASCADEV
HELPDESKACD
Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
OAS on hope and deactur
Oracle Forms on Fidalgo
Domain Controller & DHCP Server Maintenance
Completion of the DHCP Server Maintenance will occur 01/11/11 from 5:30 AM to 6:30 AM. We expect no disruption in service.
Domain Controller & DHCP Server Maintenance will occur on 01/06/11 from 5:30 AM to 6:30 AM
From 5:30 AM to 6:30 AM, Domain Controller & DHCP services are expected to be fully available during maintenance.
K20 Internet resolution
INVOLVING: K20
CURRENT EVENT START : 12/13/10 22:22 PST
CURRENT EVENT STOP : 12/14/10 16:18 PST
SUMMARY:
This notice is being sent to all K-20 customers.
The network outage involving WSIPC (and serveral other nearby K-20 sites) appears to have been fixed as of 16:18 this evening. The circuit provider ran a new section of fiber cable around the broken portion to bring them back up. We do not yet know whether that new fiber path is temporary or permanent. (If it’s temporary, there may be a planned outage in the future when they move the circuits back to the original fiber.)
WSIPC’s DNS servers are answering DNS queries again. Their other services should be back up too.
=================================================================
K20 Network Operations Network Operations Center
noc@wa-k20.net 888-934-5551
=================================================================
DETAILED OUTAGE HISTORY
K20 Area Wide
FIRST DOWN: 12/13/10 22:22
LAST UP: 12/14/10 16:18 PST
TOTAL DOWN TIME: 17 hours 56 minutes
TOGGLES:
12/13/10 22:22 – 12/14/10 16:18 PST
FYI – K20 Announcement of fiber damage from the storm. No issues have been reported yet as a result.
INVOLVING: K20
CURRENT EVENT START : 12/13/10 22:22 PST
CURRENT EVENT STOP : ?
SUMMARY:
This notice is being sent to all K20 customers. We probably should have sent this notice sooner.
WSIPC is part of a 14 site outage caused by a fiber break which occurred last night at 22:22 pm. That specific outage is being tracked in our ticket 940112.
As many customers have noticed, WSIPC services such as hosted DNS, email, and some applications such as Skyward and Citrix are affected.
These WSIPC services will be down until the outage can be resolved. At this time, the fiber provider is working on providing an alternate path for the affected transport circuits but there is still no ETR at this time.
=================================================================
K20 Network Operations Network Operations Center
noc@wa-k20.net 888-934-5551
=================================================================
DETAILED OUTAGE HISTORY
K20 Area Wide
FIRST DOWN: 12/13/10 22:22 PST
LAST UP: ?
TOTAL DOWN TIME: 15 hours 10 minutes
TOGGLES:
12/13/10 22:22 PST – ?
Production Maintenance Window 2/27/11 from 8:00 AM to Noon
The next production maintenance window is Sunday, February 27th, from 8:00 AM to noon.
From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:
- Database Applications: Cascade, FAMIS, Millennium, and Banner
- Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
- Personal and departmental file shares (on Alexandria and Merlin2)
Moodle migration to VMware, 12/22 7 AM – 3 PM
On Wednesday 12/22/2010, we will migrate the server moodle.pugetsound.edu to VMware. The server will be offline for the duration of the move.