Mac Management Announcement 2/15/2016

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As a first step to improve the security of our campus computers, as well as the campus network, we will be instituting a new policy to ensure that Macs on campus are up to date with all the latest security updates from Apple. This will bring our Mac computing experience more in line with our Windows computing experience.

Effective Monday, February 22, university-owned Mac computers will automatically be prompted to download and install critical operating system updates. If the download requires a restart, you will have the ability to postpone this restart up to two times. For the third time, the restart will proceed after you click okay.

Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you have any questions or concerns.

Pre-Production Server Patch Maintenance 2/14/2016 [Complete]

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[Update 2/14/2015 4:45 PM] Our scheduled pre-production server patch maintenance has been completed successfully.

Pre-Production Server Patch Maintenance is scheduled for Sunday, 2/14/2016, from 8 am. to 5 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

PeopleSoft Enhancement Installation, January 22 and January 25 [COMPLETED]

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[1/26/2016, 10:13 am] Work has been completed on this installation.

[Original] PeopleSoft will be undergoing work to enhance password and username self-service functionality.  No loss of service is expected, however we will post updates should this work pose any issues during this installation window.

Thank you!

 

Unable to access email via Webmail 1/12/2016 [Resolved]

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[Updated 01/12/2016] The issue has been resolved. Thank you for your patience.

[Original Post] Some members of the campus community have reported that they are unable to access their email via Webmail. After logging in to Webmail, they receive a page that says “Bad Request.” They are still able to access email via Outlook and a mobile device. We apologize for the inconvenience and are working to resolve this issue.

Campus Systems Unavailable Due to Scheduled Maintenance 01/10/2016

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[Update 1/10/2015 9:00 PM] We have nearly completed our production patch maintenance.  All systems have been fully patched as of 11:40 AM except for one portion of Exchange (our email and calendar system).  We expect to have that portion finished up tomorrow.  We do not expect that it will have any impact on end users. We’ll post an update to the blog when the final portion has been completed. If you experience any difficulties please contact the service desk at x8585.

[Original] Production server patch maintenance is scheduled for Sunday, January 10, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

vDesk Unavailable Due To Scheduled Maintenance 12/21/2015

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vDesk will be unavailable while it is being upgraded on Monday, December 21 from 5 am – 7 am. The update will result in cosmetic changes only, and absolutely no different actions are required on your part. When you next login to vDesk after the upgrade, you will simply see new login and landing screens. All of the same software choices as before will appear and will function in exactly the same way.

New login screen:
vdesknew
New landing page look:
vdesknew2

If you have any questions or concerns, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Pre-Production Server Patch Maintenance 12/13/2015

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[Update 12/13/2015 1:30 PM] Our scheduled pre-production server patch maintenance has been completed successfully.

Pre-Production Server Patch Maintenance is scheduled for Sunday, 12/13/2015, from 8 a.m. to 5pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

PeopleSoft Campus Intermittently Available Saturday, November 21 from 7:00 a.m. to 10:45 a.m. [Completed]

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[10:45] Work has been completed on the upgrade.

[Original] Due to scheduled maintenance, access to PeopleSoft Campus will be intermittent on Saturday, November 21st starting at 7:00 a.m. for a PeopleSoft upgrade.

We will post an update when the work is completed. Thank you for your patience while we conduct this necessary work!

Campus Systems Unavailable Due to Scheduled Maintenance 11/15/2015

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[Update 11/15/2015 9:20 AM] Our scheduled production server patch maintenance has been completed successfully.

Production server patch maintenance is scheduled for Sunday, November 15, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

Stafffiles Not Accessible 10/30/2015 [Resolved]

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[Updated 10/30/2015 12:00 pm] Access to the stafffiles fileserver was restored at noon. Thank you for your patience.

[Updated 10/30/2015 9:45 am] Scan folders for copiers on campus are also affected, since all scan folders are hosted on the stafffiles file server. Scanning from copiers will not work until stafffiles access is restored.

[Updated 10/30/2015 9:30 am] Unfortunately, there has been an unforeseen error during the restoration process that is causing additional delays. We apologize again for this inconvenience.

[Updated 10/30/2015 8:30 am] We anticipate that access should restored by 9:30 am this morning. Thank you for your patience.

[Original Post] Members of the campus community have reported that they are unable to access their network shares on our stafffiles (merlin2) file server. The fileservers facultyfiles and studentfiles (alexandria) seem to be fine. We apologize for the inconvenience and are working to resolve this as quickly as possible.

Campus Internet Unavailable 4-6 a.m. Friday, 10/30/2015 [Complete]

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[Updated 6:10 a.m.] The tests were completed and the campus internet returned to service about 5:40 a.m.

[Original] Campus internet service will be unavailable during the morning of Friday, October 30th from 4 to 6 a.m. This outage is necessary to perform testing on the maximum performance of our internet link.

Thank you for your patience and cooperation with our efforts to ensure the integrity of our internet service.