Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.
Your patience is very greatly appreciated!
[Updated 11/17/11 6:37 p.m.] Email service has now been restored for affected users. We continue to work to address any residual issues affecting accounts and permissions for these particular members of the Puget Sound community. Your patience and understanding are greatly appreciated!
[Updated 11/17/11 3:37 p.m.] At this time, affected users are being notified individually by the Technology Service Desk that access to Cascade has been restored. We continue to work to restore email and access to other services which require a Puget Sound login. We sincerely regret the inconvenience and thank you again for your patience!
An issue has arisen which affects the Puget Sound login for certain members of the campus community. If you are in this group, you may not be able to log onto university computers or access email, Cascade, Moodle, or other accounts which require your Puget Sound username and password.
We are working to restore service as quickly as possible, but this issue may take several hours to resolve. We appreciate your patience and apologize greatly for the inconvenience.
Updates will be posted here, and affected users will be notified directly as new information becomes available.
[Updated 9/25/11, 12:02 PM] The quarterly patch maintenance was completed at 11:55 AM, and all systems are back online. The next production patch window is scheduled for Sunday, October 30, and will be a monthly patch.
The quarterly patch maintenance is scheduled for Sunday the 25th of September 2011, from 4:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:
The Monthly Patch Maintenance has been completed and all systems are back on line. There is no scheduled patch window for the month of August, but a quarterly patch will be scheduled for September.
The Monthly Patch Maintenance is scheduled for Sunday the 31st of July, from 8:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:
Database services such as Cascade will be affected during this Patch Maintenance Window.
The Pre-Production patching has been completed at 8:55 am. The next scheduled outage will be Sunday the 31st of July, for all remaining Production servers. A separate blog post will be posted.
Pre-Production Patch Maintenance window for this month will be Thursday the 21st of July from 7 am to 9 am. There will also be a CommVault version 9 upgrade to all servers being backed up by CommVault as well as Oracle Agents to servers which have Oracle currently running. The following pre-production servers may be unavailable due to maintenance during this time:
Linux and Windows systems:
1. lummi
2. hope
3. Decatur
4. Squaxin
5. Shaw
6. Philchuck
7. mysqldev
8. moodle2
9. kickstart
10. ldaprelay-dev
11. tomcat-dev
12. maharadev
13. alacartedev
14. vmctdb1-d
15. vmlxss1-d
16. vmlxss2-d
17. vmlxwb2-d
18. vmlxwb3-t
19. lxss3
20. lxwb4
21. FIDALGO
22. ISIS
23. OSIRIS
24. KETRON
25. VS0
26. ATHABASCADEV
27. SERVICEDESKACD
28. BASIS (VM)
29. KRONOSTEST (VM)
30. SOUNDNETDEV (VM)
31. WNPH-P (VM)
32. WNFM1-D
33. WNFM2-D
34. WNCU01-D
35. WNXA01-D
36. WNBA01-P
37. WNXA02-D
Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
bjp for ridge and summit
banner for ridge and summit
Job submission for ridge and summit
OAS on hope and deactur
Oracle Forms on Fidalgo
The Quarterly Patch Maintenance has been completed and all systems are back on line. The next production patch Maintenance window is scheduled to be on the 31st of July 2011.
The next production maintenance window is Sunday, June 26th, from 8:00 AM to 4:00 PM.
From 8:00 AM to 4:00 PM, all services may be intermittently or entirely unavailable, including:
• E-mail
• Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
• Personal and departmental file shares (on Alexandria and Merlin2)
Database services such as Cascade should not be affected during this Patch Maintenance Window.
Pre-Production patching has been completed at 8:55 am. All servers and services related to the pre-production patching are now back online and operational.
On Thursday June 23rd from 7:00 AM – 9:00 AM the following pre-production servers may be unavailable due to maintenance:
lummi
hope
decatur
squaxin
shaw
pilchuck
moodle2
kickstart
mysqldev
maharadev
ldaprelay-dev
tomcat-dev
alacartedev
Union
Shibb-sp
vmctdb1-d
Vmlxss1-d
Vmlxss2-t
Vmlxwb2-d
Vmlxwb3-t
EXDEV
FIDALGO
ISIS
OSIRIS
KETRON
PORTAL
VS0
ATHABASCADEV
HELPDESKACD
Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
bjp for ridge and summit
Clean address for ridge and summit
Job submission
OAS on hope and deactur
Oracle Forms on Fidalgo
Updated: 6:00 pm 24th April 2011.
Issues occurred with patches during the patch maintenance window. Services were regained by 5:45 pm, all service are available now.
From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:
Update at 11:30 am 3/27/2011: All maintenance complete.
The next production maintenance window is Sunday, April 24th, from 8:00 am to noon.
On Sunday March 27th from 8:00 AM to 12:00 PM the following production servers may be intermittently unavailable due to maintenance:
Merlin2
Google
SQL
Harstine
Services Affected:
Cascade, Banner, Bosscops, Bosscars, Surveys, Apex, Kronos, Sharepoint, Food Services Suite, and possibly XenApps.
I will be upgrading the IOS on our Core Router (Cisco 6905) at 5:00am tomorrow morning (Tuesday Feb 8th).
The upgrade is to enable a new 10GB interface slot card.
All preparations are already in place, so I expect the downtimes to be short (5-10min each) and intermittent between 5:00-6:00am.
During the downtimes, all inter network-connectivity will be disabled. There will be no access to any services or resources during this time.
This will include but not limited to: email, internet, databases, VPN, etc.
Cascade Web Forms, Banner, BOSS, and FAMIS were unavailable from 8:30 AM to 9:00 AM on Friday, July 30, 2010. (The Cascade website familiar to most users remained available.) Service has been restored.
We apologize for any inconvenience.
[Updated] Service was restored at 4:50 PM. We apologize for any inconvenience.
Banner and Cascade Web Forms went down at approximately 4:00 PM this afternoon. Technology Services is aware of the disruption and will restore service as soon as possible.
The configuration for Cascade forms, Banner, Famis, Bosscops, and Bosscars was updated to require a new version of Java. The version to be used now is 1.6.0_18.
Note: this caused some issues this morning, when version 19 was inadvertently coded to be downloaded. Several users experienced problems which required their Java to be uninstalled and reinstalled. By 9:30 am, the configuration was updated to download the correct version.
Updated 5/23/2010 at 3:58 PM: All services are now back online, including password synchronization.
Updated 5/23/2010 at 3:15 PM: Currently all applications are available again, but desktop and email password changes are not currently syncing to Cascade; we expect this issue to be resolved by 5:00 PM.
The next production maintenance window is Sunday, May 23, from 8:00 AM to 4:00 PM.
This month some database applications will be unavailable during the outage window including Cascade and Banner. All other services will remain available throughout the maintenance window.
The mailer functionality serving Cascade and CRM has been migrated off of Camano, and onto Orcas. This involved a DNS change for cascademail.pugetsound.edu and a small amount of code change in Cascade.