Technology Services will be performing network maintenance during the normal maintenance window of 5:30-6:00 AM. There will be a short disruption in the college’s Internet connection during this time.
Category Archives: Announcements
[Resolved] E-mail Delivery Delay Thursday 2/5/2009 5:30-7:30am – Part 2 of 2
On the morning of Thursday, February 5th from 5:30 to 7:30am, TS will be performing upgrades to improve the effectiveness of our spam filtering system. During the upgrade, delivery of email into and out of the college may be delayed. E-mail sent may not arrive until after 7:30am. E-mail sent within the University is not affected by this outage (i.e. e-mail from one @ups.edu account to another).
[Update: 2/5 at 9:30am] Mail delivery was restored by 7:10 am; however, the update for the end user quarantine page took longer than expected. All services were restored by 9:30am.
[Resolved] Hotmail, MSN and Live E-mail Delivery Restored
Hotmail, MSN and Live is accepting delivery of Puget Sound e-mail messages. TS staff will continue to work with Microsoft to identify any spam coming from our e-mail accounts. As long as there are no additional compromised e-mail accounts, e-mail flow will continue as normal.
[Resolved] External Internet Connection was Unavailable
We discovered that the external connection to Internet sites off campus is unavailable. TS is investigating and will update this message when more information is available.
[Update 2/2/09 @ 11:30 am] External Internet service has been restored.
[Resolved] Spam Quarantine Unavailable Tuesday 2/3/2009 5:30-7:30am – Part 1 of 2
On the morning of Tuesday, February 3rd, from 5:30-7:30am, TS will be performing upgrades to improve reliability of our spam filtering system. During the upgrade, some users will be unable to access their quarantined email messages in the Sophos Pure Message system. Should you experience problems accessing quarantined messages, please try again after 7:30am.
[Updated 2/3/2009 @ 7:45AM]
The quarantine is mostly available at this time, but a few users may find that certain messages are not available. We expect this to be resolved within 15-30 minutes.
K-20 Network Installation Delayed
Due to a flaw in the K-20 network’s routing, we were unable to complete the K-20 Internet connection upgrade today, Saturday, January 31. Internet connectivity for the academic and administrative buildings was interrupted for approximately 15 minutes this morning around 9:30 AM. We have restored internet connectivity to the administrative and academic buildings. We will continue to work with K-20 to find a resolution, and schedule the implementation during the coming week.
[Resolved] Cascade batch processing unavailable, 1/30/2009
Cascade’s batch processing system went down unexpectedly at 11:15 am. We are working to restore this service.
Batch processing service was restored at 11:51 am.
Washington K-20 Network Install Scheduled 1/31/09
On Saturday, January 31, at 9 AM routing will be adjusted to direct Internet-bound traffic for the academic and administrative buildings to the Washington K-20 network. Traffic for the residential buildings (residence halls, Greek Row houses, and on-campus houses) will continue to flow over the existing Internet circuit provided by Integra Telecom. From 9:00 -10:15 AM, Internet connection may be interrupted more than once for a few minutes at a time.
Update on Cascade Improvements Completed 1/28/09
As part of the Cascade Password Sync Project, the following system improvements were successfully completed on 1/28/2009:
- Cascade Web account security is improved
- Forgotten Username Self-Service utility added
- Forgotten Password Self-Service utility is improved
Password synchronization was not successful due to unexpected technical problems not encountered in our testing. We are actively working to solve the problem and hope to bring this enhanced service online soon. We will update this announcement when more information is available.
[Update] Cascade Web is Available – Password Sync Delayed
Cascade Web is available and the Password Sync has been delayed. Continue to use your separate Cascade and Windows domain/e-mail passwords until further notice.
We will be doing additional testing Thursday morning to determine the full deployment date of the Password Sync Project. We will update this message Thursday morning by 10 AM.
Hotmail/MSN/Live E-mail Blacklist Update
Hotmail/MSN/Live is only delivering replies to Hotmail/MSN/Live messages. New messages sent to Hotmail/MSN/Live accounts are not being delivered. We are working with Microsoft directly to restore delivery of all messages.
You will not receive a bounce-back message alerting you to the issue. Until this problem is resolved, we recommend sending important messages via a non ups.edu account or communicating with the recipient via another medium.
E-Mail Blacklist Update
We have been removed from Comcast and AOL blacklists as of Wednesday, 1/21 @ Noon and e-mail is flowing normally.
Hotmail/MSN is accepting delivery of our email as of early Friday morning, 1/23; however, some messages do not seem to make it to user mailboxes. We continue to monitor the situation as regular delivery will likely be restored over the next week. You will not receive a bounce-back message alerting you to the issue. Until this issue is resolved, we recommend sending important messages via a non @ups.edu account or communicating with the recipient via another medium.
[Resolved] Wireless hotspots intermittently unavailable
The wireless network has been sporadically unavailable since late last night, January 22, due to equipment malfunction. We are working with the vendor to resolve the problem and have no estimates on a resolution time. This affects most areas of campus, except Regester Hall and the Library stack areas.
[Update 1/23/09 @ 7:00 pm] With temporary solution in place, all tests show connectivity is restored. If you experience any wireless connectivity problems, please contact the Helpdesk.
[Resolved] Cascade Web Forms – short service disruption
Cascade web forms was down for about five minutes around 2 p.m. today, January 21, 2009. It was displaying a configuration error and said to look in the web page log for details. Our database administrator rebooted the server and service was restored. Cause is unknown at this time.