[Resolved] The university’s website and blogs server were unavailable this morning between 1:00 and 7:00 a.m. due to an unexpected outage. Service has now been restored. We apologize for any inconvenience caused by this disruption in service. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any issues with these or other services. Thank you!
Category Archives: Announcements
Webmail SSL Certificate Renewal 10/8/2014 [Completed]
The SSL certificate for Webmail will be renewed at 6 p.m. today, 10/8/2014. The impact of this change should be minimal, and all email services including Webmail should remain available during this time. The process should take about 10 minutes to complete.
Thank you for your patience.
[Update] The work was completed successfully. Certain versions of Firefox on the MacIntosh may have trouble with the new certificate.We are investigating the issue.
Email Upgrade and Pre-Production Patch Maintenance 10/12/14 [completed]
[Updated 10/12/2014, 8:40 am ] The email services upgrade, was unsuccessful and was rolled back to before the upgrade started this morning. All other server updates have been completed, and services affected are back online.
[Original post] An upgrade to the campus email system and patch maintenance on the pre-production servers are scheduled for Sunday, 10/12/14, from 3 a.m. to noon.
Email services will be disrupted during the upgrade which involves updating the theme on the sign-in page for Webmail, also known as Outlook Web Access or OWA.
Other services, such as Cascade and PeopleSoft, individual and departmental file shares, and web services (Moodle, vDesk, the university’s website, etc.), should NOT be affected.
The maintenance window will include security SSL updates to some production servers, but most services should not be affected as part of that process.
If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Puget Sound email temporarily unavailable 9/28/2014 [Resolved]
[Updated 9/28/2014 4:50 pm] Email is available again. Thank you for your patience!
[Original post] Puget Sound campus email service will be interrupted for the next few hours. This will affect all campus users. Once restored, users need not take any action: email on mobile devices and personal computers will just begin to function normally again. We apologize for the inconvenience.
Residential Internet Service Degradation 8/29/2014 [Resolved]
We will be doing some configuration changes to the residential internet this morning to solve some service degradation (slow internet speeds). This may cause some short drops in the residential internet during this time. This affects only the residence halls, houses, and Union Ave. fraternities and sororities; academic and administrative internet connectivity will not be affected.
[Updated 2:00 p.m.] Configurations were completed around noon, and the residential internet is returned to full service. Thank you for your patience.
Web server emergency maintenance 08/18/2014 at 9:00 PM [completed]
[Updated 9:11 PM 08/18/2014] Our maintenance on the web server has been completed.
[Original post] At 9:00 PM on 08/18/2014 we will be performing emergency maintenance on the main web server that may result in unavailability of the Puget Sound web site, http://pugetsound.edu. This maintenance window is expected to last approximately 10 minutes.
Unable to login to PeopleSoft HR and PeopleSoft Financials 8/12/2014 [Resolved]
[Updated 8/12/2014 7:30 am] PeopleSoft HR and PeopleSoft Financials are now available for use again. Thank you for your patience!
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft HR and PeopleSoft Financials. PeopleSoft HR times out, while PeopleSoft Financials returns an error message. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.
vDesk applications unavailable 8/11/2014 [Resolved]
[Updated 8/11/2014 1:30 pm] vDesk applications are available. Thank you for your patience!
[Original Post] vDesk applications are currently unavailable at the moment. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Unable to login to PeopleSoft Financials and HR 8/11/2014 [Resolved]
[Updated 8/11/2014 8:40 am] PeopleSoft HR is now available. Thank you again for your patience.
[Updated 8/11/2014 8:30 am] PeopleSoft Financials is now available. We are continuing to work on PeopleSoft HR. Thank you!
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft Financials and PeopleSoft HR. PeopleSoft HR times out, while PeopleSoft Financials returns an error message. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.
PeopleSoft and Cascade Unavailable Due to Maintenance 8/10/2014 [Completed]
[Updated 04/10/2014 9:22 a.m. ] Maintenance has been completed, be aware the Citrix patching is still in progress but should not affect the rest of the systems currently online.
[Original] Due to scheduled maintenance, PeopleSoft and Cascade will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, August 10. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
PeopleSoft database issue 7/28/2014 [Resolved]
[Updated 7/28/2014 8:38 am] The database issue has been resolved. Thank you again for your patience.
[Original Post] We are currently experiencing an issue with new connections to our PeopleSoft database. New connections (such as those required by batch jobs or reports) are currently producing errors. We apologize for the inconvenience, and appreciate your patience as we work to resolve this issue.
vDesk applications unavailable from off-campus 7/13/2014 [Resolved]
[Updated 7/15/2014 2:22 pm] Off-campus access to vDesk was restored around 7:30 am this morning. Thank you for your patience!
[Original post] Some members of the campus community have reported that they are unable to launch vDesk applications from off-campus. They receive the error message “an error occurred while making the requested connection.” Access to vDesk from on-campus is not affected. We appreciate your patience as we investigate this issue, and apologize for the inconvenience.
Online Services Unavailable Due to Maintenance 7/13/2014 [Completed]
[Updated 07/13/2014 11:21 a.m.] Online Services have been brought back on line, and Maintenance has been completed.
[Original]Due to scheduled maintenance, all production servers and services, including PeopleSoft, Cascade, email, vDesk, Moodle, and the university website, will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, July 13. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Account authentication issues 7/7/2014
Some members of the campus community have experienced difficulty using their Puget Sound account to login to their campus computers and Outlook Web Access (Webmail). This appears to be due to the fact that their account is locked due to a number of incorrect authentication attempts. We are investigating the source of this issue, and apologize for the inconvenience.
Login prompt in browser 7/2/2014
Some members of the campus community are seeing a login screen in their browser:
This screen is part of our campus network security system, and you should be able to authenticate with your Puget Sound username and password. We are investigating why this prompt is occurring. If you have any further issues or questions, please contact the Technology Service Desk at 253.879.8585. Thank you!