[Updated 7/12/15, 10:39 p.m.] The issue has been resolved and service has been restored. Thank you again for your patience!
[Original Post] Access to myPugetSound and PeopleSoft Financials seems to be intermittently unavailable. We are working to resolve these issues and will post updates as we have them. Thank you for your patience.
[Updated 11:30 a.m. 7/11] The updates have been completed. Cascade returns to service.
[Original] Cascade will be unavailable from 9 to 11 a.m. Saturday, July 11th while we perform an essential upgrade of a component of that system.
Thank you for your patience as we keep our systems up to date!
[Updated 1:30 a.m. 7/12] Phone system upgrade complete.
Starting Friday evening at 7 p.m., TS staff will be performing an upgrade to the telephone system. Phones may power cycle multiple times during the upgrade but we do not expect any system-wide outages.
If there are any concerns regarding phones not working properly after the upgrade is complete please contact the Service Desk via email: servicedesk@pugetsound.edu or from a mobile phone: 253 879 8585.
Thank you for your patience.
[Updated 10:15 a.m. 7/8] Authentication has been restored.
[Original] Access to Digital Commons will be unavailable Tuesday night 7/7 because of a failure in the authentication system for that service.
[Original] Campus Internet will be interrupted from 6-6:10 a.m Thursday while TS performs important maintenance.
Thank you for your patience!
[Updated 6:10 a.m.] The maintenance has been completed successfully. Internet connectivity is fully restored. Total downtime was 21 seconds.
[Updated 06/19/2015 10:45 am] Access to email via Webmail has been restored for all of the campus community. We apologize again for the inconvenience and thank you for your patience.
[Original Post] Some members of the campus community have reported that they have been unable to access their email via Webmail. After logging in, Webmail does not load their mailbox and appears to hang. We apologize for the inconvenience and are working to resolve this issue.
[Updated 10:43 a.m. 6/15/2015] Our internet service provider has communicated that this issue was resolved. These problems were due to a region-wide routing issue, and continued until about 8 p.m. Saturday night.
[Updated 1:45 p.m. 6/12/2015] Some of the issues have been due to versioning issues with the VPN client, which have been resolved. Many other members of the campus community still report being unable to connect. This has been traced to problems at our internet service provider. They are currently trying to resolve the issue.
[Original] Members of the campus community have reported difficulty connecting to our VPN. We apologize for the inconvenience, and are working to restore access as quickly as possible.
[Updated 5:07 p.m. 6/11/2015] The maintenance has been completed successfully. Internet connectivity is fully restored.
[Original] Thursday evening from 5-5:10 p.m., TS staff will need to perform some urgent maintenance on critical network infrastructure. During this time all outside network services will have no availability.
Thank you for your patience.
[Updated 6/14/2015 10:08am] Our scheduled maintenance has been completed.
[Original] Due to scheduled maintenance, all campus systems will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, June 14. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
[Update – 5/30/15 5:30 p.m.] The update to PeopleSoft Financials is now complete and the environment is available for use. Links in myPugetSound have been restored and are available for use as well.
[Original]This is a reminder that PeopleSoft Financials will be entirely unavailable between 8:00 a.m. and 5:00 p.m. on Saturday, May 30th in order to complete an upgrade to PeopleTools 8.54 and apply application maintenance packs. During this window, links to Financials items in myPugetSound will not be displayed. Please note that PeopleSoft Campus and PeopleSoft Human Resources will be unaffected and can still be accessed through Cascade or myPugetSound.
Thank you so much for your patience and support as we conduct this necessary work.
[Updated 5/21/15 12:09 a.m.] Service has been restored.
[extended to 12 a.m.]
Wednesday evening from 10-11 p.m., TS staff will need to perform some urgent maintenance on the voicemail system. During this time the following services will have sporadic or no availability:
Thank you for your patience.
[Updated, Monday, May 18th] The upgrade to PeopleSoft Human Resources is now complete and the environment is now available for use at https://pshrms.pugetsound.edu or through myPugetSound.
[Original] Due to a scheduled upgrade, PeopleSoft Human Resources will be entirely unavailable from 8:00 a.m. Saturday, May 16 through 8:00 a.m. Monday, May 18. Links to Human Resources items in myPugetSound will not be displayed during this time frame.
Please note that PeopleSoft Campus and PeopleSoft Financials will be unaffected and can still be accessed through Cascade or myPugetSound. We appreciate your patience as we conduct this necessary work.
Access to vDesk has been restored. Please contact the Technology Service Desk if you experience any difficulty accessing vDesk. We apologize again for the inconvenience.
[Original Post] We have received reports from members of the campus community who are off-campus using Mac OS 10.10 (Yosemite) that they are unable to launch vDesk applications. They receive a certificate error, and the application does not launch. We have not yet received reports from members who are using other versions of the Mac OS or Windows, but they may be affected as well. On-campus access to vDesk has been unaffected.
We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
[Updated 5/14/15 12:05 p.m.] Service has been restored.
Some users may be experiencing “stuck” voicemail indicator lights. We are working to resolve this issue immediately and do not expect an interruption to voicemail services.
Please contact the Service Desk with any further questions: 253 879 8585
Thank you for your patience.
[Updated 5/9/15 2:30pm] The PeopleTools upgrade of myPugetSound to 8.54 is complete, and the environment is now available for use at https://my.pugetsound.edu.
If you run into any issues with how Portal is displaying when you log in, please try clearing your browser cache and trying again. If the issue still persists, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Original] Due to a scheduled system upgrade, myPugetSound will be unavailable between 8:00 a.m. and 4:00 p.m. on Saturday, May 9. Please note that PeopleSoft Financials, PeopleSoft Campus, and PeopleSoft Human Resources will not be affected and can still be accessed through Cascade. An update will be posted here after the maintenance has been completed.