Category Archives: Announcements

Internet Unavailable Due to 5 Gbps Upgrade 4-6 a.m. 9/11/2015 [Complete]

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[Update 6:27 a.m., 9/11/2015] Internet service was restored a 6:04 a.m. after an outage of 1 hour, 50 minutes. Due to issues with some non-Puget Sound equipment, the upgrade was cancelled, and Puget Sound’s internet bandwidth remains at 1 Gbps.

[Original] Campus internet service will be unavailable from 4-5 a.m. the morning of Friday, 9/11/2015 as we upgrade service from 1 Gbps to 5 Gbps. Service may also be sporadic from 5-6 a.m. The internet will resume normal operation by 6 a.m.

Thanks you for your patience as we implement this important improvement.

Campus Systems Unavailable Due to Scheduled Maintenance 9/13/2015 [Completed]

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[Update 9/13/2015 10:35 AM] Our scheduled production server patch maintenance has been completed successfully.

[Original] Production server patch maintenance is scheduled for Sunday, September 13, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

PeopleSoft Campus and myPugetSound Unavailable Saturday, September 5 from 8:00 a.m. to 4:00 p.m. [Completed]

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[Update 9/5] The upgrade was completed successfully and both PeopleSoft Campus and myPugetSound are now available for use.

[Original] This is a reminder that PeopleSoft Campus and myPugetSound will be entirely unavailable between 8:00 a.m. and 3:00 p.m. on Saturday, September 5th in order to complete an upgrade to PeopleTools 8.54 and apply a new campus bundle. Please note that PeopleSoft Human Resources and PeopleSoft Financials will be unaffected and can still be accessed through Cascade.

Thank you so much for your patience and support as we conduct this necessary work.

[Complete] PeopleSoft HR Unavailable, myPugetSound Experiencing Intermittent Issues 8/27/2015 6:00p.m.

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[Update] The issues with PeopleSoft Human Resources and myPugetSound have been resolved.
[Original] The PeopleSoft Human Resources system has locked up, and is currently not available.
This system unavailability also impacts myPugetsound, causing it to run slowly/not at all as it requires content that should be served from PeopleSoft Human Resources.
An update will be posted here when we have resolved the issue. Thank you.

 

Internet interruption between 5:30 – 6:00 a.m. 8/28/215 [Completed]

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[Update 7:15 a.m.] Internet service was restored at 6:05 a.m. after an outage of 7 minutes. The equipment upgrade was completed successfully. We are currently testing to determine whether this has resolved the issue noted below.

[Original] Internet service will be interrupted for 10-15 minutes between 5:30 and 6:00 a.m. on Friday morning, August 28th. TS staff will be upgrading some network equipment on the internet link in order to solve this issue: http://blogs.pugetsound.edu/tsmaintenance/?p=3460

Thanks in advance for your patience.

vDesk Unavailable 8/27/2015 [Resolved]

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[Updated 8/27/2015 2:00 pm] Access to vDesk has been restored. Thank you for your patience.

[Original Post] Members of the campus community have reported that they are unable to login to vDesk. They receive a “Please verify your username and password and try logging on again” error. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.

Wired network connection issue 8/25/2015 [Resolved]

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[Updated 8/28/2015 2:45 pm] As of 6:00 am this morning, this issue has been resolved. Thank you for your patience!

[Original Post] We are currently experiencing an issue with the quality of service on our wired network. You may experience large (over 500 MB) downloads from Internet sites failing. These downloads can be resumed, and eventually will download successfully. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.

Brief Internet Interruption between 6 and 6:30 a.m. 8/26/2015 [Completed]

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[Updated 6:29 a.m.]  The work has been completed. Service interruption was less than 10 sec.

[Original] Internet service will experience a brief interruption of less than 5 min between 6 and 6:30 a.m. on the morning of Wednesday, August 26th as we remove some outdated network equipment.

Thank you for your patience and understanding as we continually improve our service.

VPN Downtime 8/24/2015 [Completed]

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[Updated 11:45] The VPN returned to service at 11:30 a.m. Thank you for your patience.

[Orginal] At 11 a.m., the VPN may experience interruption and may be unavailable for approximately 30 minutes. TS staff need to do some emergency testing to troubleshoot an issue with the university’s Internet connection.

The VPN will return to nominal service at approximately 11:30 a.m.

Thank you for your patience.

Email Delivery Delays 8/18/2015 [Resolved]

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[Updated 08.18.2015 10:20 am] We’ve restarted some services on our email server that appear to have resolved our delivery delay issues. Thank you for your patience.

[Original Post] Members of the campus community may experience some delivery delays with email today. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you have any further questions.

Password Synchronization Not Working 8/17/2015

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Member of the campus community have reported that our Puget Sound account password synchronization process does not seem to be working. If you change your Puget Sound password in Cascade, it is not currently automatically syncing over to Webmail, PeopleSoft, myPugetSound, and other systems.

We apologize for the inconvenience and are working to resolve this issue. In the meantime, if you reset your password in Cascade, please also manually reset it in Webmail (which will also sync over to PeopleSoft and myPugetSound). If you have any further questions, please feel free to contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.