Author Archives: jhoover

[CANCELED] {CAMPUS INTERNET}: Planned Maintenance, Tue, May 6, 6:30 a.m. – 7 a.m.

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This planned maintenance is being canceled due to an issue with the secondary internet service provider.

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Tuesday, May 6 | 6:30 a.m. – 7 a.m. [CANCELED]

WHAT YOU SHOULD KNOW:

  • A brief outage of a minute or two can occur when switching internet connections.

  • After confirmation of a successful test, TS will switch back to the primary internet service provider. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

REASON FOR MAINTENANCE:

  • To prepare for an internet service provider upgrade, TS will be performing a test to failover from the university’s primary internet service provider to the secondary internet service provider. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FACILITIES NETWORK}: Planned Maintenance, Mon, May 5, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Facilities Network: Planned Maintenance

Monday, May 5 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Facilities network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some of the network equipment in Facilities.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect the Facilities network. Other parts of campus will not be affected.

  • Outages will last for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Apr 27, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 27 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WEYERHAEUSER NETWORK}: Planned Maintenance, Wed, Apr 23, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Wednesday, April 23 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some of the network equipment in Weyerhaeuser.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network for approximately 15 minutes. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{HARNED-THOMPSON NETWORK}: Planned Maintenance, Mon, Apr 14, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned-Thompson Network: Planned Maintenance

Monday, April 14 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Harned-Thompson Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi connections in Harned-Thompson will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{MUSIC NETWORK}: Planned Maintenance, Thurs, Apr 3, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music Network: Planned Maintenance

Thursday, April 3 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Music Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, Wi-Fi connections in the Music building will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{VARIOUS LOCATIONS NETWORK}: Planned Maintenance, Thu, Mar 27, 6:00 a.m. – 8:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Various Campus Locations, Network: Planned Maintenance

Thursday, March 27 | 6:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

  • Harrington-Schiff Network

  • Oppenheimer-Smith Network

  • Trimble Network

  • Unit B Network

  • Harned-Thompson Network

  • Music Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some network equipment in the locations listed above to correct a network management issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in the locations listed under systems impacted will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MUSIC, FIELDHOUSE, WYATT NETWORK}: Planned Maintenance, Tue, Mar 25, 6:30 a.m. – 8:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Music, Fieldhouse, Wyatt: Planned Maintenance

Tuesday, March 25 | 6:30 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

  • Music Network

  • Fieldhouse Network

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some network equipment in the Fieldhouse and Wyatt Hall to correct a network switch management issue. The Music building will be getting new battery systems installed that provide stable power to network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in the locations listed under systems impacted house will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{LIBRARY WI-FI NETWORK}: Planned Maintenance, Thu, Mar 20, 10 a.m. – 12 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Library Wireless Network: Planned Maintenance

Thursday, March 20, 2025 | 10 a.m. – 12 p.m.

SYSTEMS IMPACTED: 

  • Library Wi-Fi

REASON FOR MAINTENANCE:

  • The changes made to the Campus Wireless Network on Tuesday, March 18 were unsuccessful and were rolled back to the previous state.

  • To resolve the issues encountered, TS will be making changes to the Network Access Control system in the Library. All Wireless Networks in the Library will be unavailable during the maintenance window. 

 

WHAT YOU SHOULD KNOW:

  • Campus and Guest Access Wireless Networks in the Library will not be available during the maintenance window. 

  • Computers and other devices connected to the Wired Network will still have access. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Tue, Mar 18, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Tuesday, March 18 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches to resolve an issue with occasional outages on the second floor of Wyatt.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Thu, Mar 13, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Thursday, March 13 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches to resolve an issue with occasional outages on the second floor of Wyatt.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 30 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{MCINTYRE 3RD FLOOR NETWORK}: Planned Maintenance, Thurs, Mar 6, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

McIntyre 3rd Floor Network: Planned Maintenance

Thursday, March 6 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • McIntyre 3rd Floor Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the 3rd floor of McIntyre will go offline.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ALPHA PHI UNIT C NETWORK}: Planned Maintenance, Wed, Mar 5, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Alpha Phi Unit C: Planned Maintenance

Wednesday, March 5 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Alpha Phi Unit C Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting all network equipment in the Alpha Phi Unit C house to resolve a network switch management issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in the Alpha Phi Unit C house will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Mon, Feb 24, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Monday, February 24 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Feb 9, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

  • Network connections to campus buildings (limited to 6 a.m. – 8 a.m.)

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu