Author Archives: jhoover

{WYATT NETWORK}: Planned Maintenance, Mon, Feb 24, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Monday, February 24 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wyatt Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections on the second floor of Wyatt will go down for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Feb 9, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

  • Network connections to campus buildings (limited to 6 a.m. – 8 a.m.)

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Subject: {PUGETSOUND NETWORK}: Planned Maintenance, Wed, Jan 29, 6:00 a.m. – 7:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Wednesday, January 29 | 6:00 a.m. – 7:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Puget Sound Network

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring a failover protocol on the network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the network may be intermittently unavailable.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Maintenance, Wed, Jan 29, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Wednesday, January 29 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Puget Sound Network

REASON FOR MAINTENANCE:

  • Technology Services will be reconfiguring a failover protocol on the network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the network may be intermittently unavailable.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WHEELOCK NETWORK}: Planned Maintenance, Thurs, Jan 16, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Thursday, January 16 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wheelock Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in Wheelock will go offline.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS NETWORK}: Planned Maintenance, Mon, Dec 30, 9:00 a.m. – 3:00 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Network: Planned Maintenance

Monday, December 30 | 9:00 a.m. – 3:00 p.m.

SYSTEMS IMPACTED: 

  • Various Puget Sound systems and applications (9 a.m. – 11 a.m.)

  • Wired and wireless network in all campus buildings 

  • Physical phones in all campus buildings

  • Blue emergency towers

REASON FOR MAINTENANCE:

  • Firmware upgrades will be installed on network switches to ensure a secure, reliable computing environment 

  • Network switches will be rebooted as part of the firmware upgrade process

 

WHAT YOU SHOULD KNOW:

  • During the full maintenance window, short network outages at different times will occur on a rolling basis building by building throughout campus 

  • Between 9 a.m. – 11 a.m., various Puget Sound systems and applications will be intermittently unavailable from off-campus networks

  • Card swipe access to the buildings have a local cache and will continue to function

  • Security Services will remain reachable at (253) 879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. For urgent issues during the holiday closure from Dec. 23 – Jan. 1, please contact Security Services at (253) 879-3311.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun, Dec 15, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, December 15 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{PUGET SOUND NETWORK}: Planned Maintenance, Mon, Nov 25, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Monday, November 25 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Anderson-Langdon Network

  • Greek Row Network

  • Harned-Thompson Network

  • Harrington Network

  • Jones Network

  • Music Network

  • North Quad Emergency Tower

  • Oppenheimer Network

  • Schiff Network

  • Smith Network

  • Todd-Phibbs Network

  • Union Ave Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network equipment in Harrington, Jones, and Music to correct occasional outages.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections listed in systems impacted will go offline for approximately 15 minutes.

  • Card swipe access to the buildings have a local cache and will continue to function.

  • The North Quad Emergency Tower will go offline during this maintenance.

  • Security Services will remain reachable at (253) 879-3311.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED, THOMPSON NETWORK}: Planned Maintenance, Thu, Nov 21, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned, Thompson Network: Planned Maintenance

Thursday, November 21 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Harned Network

  • Thompson Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting all network equipment in Harned and Thompson to correct occasional outages.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Harned and Thompson will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{SCHIFF NETWORK}: Planned Maintenance, Mon, Nov 18, 6:00 a.m. – 6:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Schiff Network: Planned Maintenance

Monday, November 18 | 6:00 a.m. – 6:30 a.m.

SYSTEMS IMPACTED: 

  • Schiff Network

REASON FOR MAINTENANCE:

  • Technology Services will be temporarily taking down all network equipment in Schiff to replace a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Schiff will go offline for approximately 15 minutes.

  • The North Quad blue emergency tower will go offline for approximately 15 minutes.

  • Security Services will remain reachable at (253) 879-3311.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Thu, Oct 31 – Sat, Nov 9, 10:00 p.m. – 5:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Thursday, October 31 – Friday, November 1 | 10:00 p.m. – 5:00 a.m.

Friday, November 1 – Saturday, November 2 | 10:00 p.m. – 5:00 a.m.

Thursday, November 7 – Friday, November 8 | 10:00 p.m. – 5:00 a.m.

Friday, November 8 – Saturday, November 9 | 10:00 p.m. – 5:00 a.m.

SYSTEMS IMPACTED: 

  • Campus Internet

REASON FOR MAINTENANCE:

  • One of our campus Internet providers (K20) will be performing maintenance on our primary Internet connection.

 

WHAT YOU SHOULD KNOW:

  • When maintenance on our main K20 Internet connection is performed, the campus firewalls will automatically switch to a secondary Internet connection and campus Internet connections will continue to function.

  • An outage of a minute or two can occur when switching over to the secondary connection.

  • The secondary Internet connection is slower than the main connection, so expect a slower Internet experience while it is active.

  • Once the primary connection is restored, the campus firewalls will automatically switch back to the primary Internet connection.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ANDERSON-LANGDON NETWORK}: Planned Maintenance, Thu, Oct 31, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Anderson-Langdon Network: Planned Maintenance

Thursday, October 31 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Anderson-Langdon Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing some parts and making connections to the network switches in Anderson-Langdon

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Anderson-Langdon will go offline intermittently

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{TRIMBLE NETWORK}: Planned Maintenance, Tue, Oct 29, 6:00 a.m. – 6:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Trimble Hall Network: Planned Maintenance

Tuesday, October 29 | 6:00 a.m. – 6:30 a.m.

SYSTEMS IMPACTED: 

  • Trimble Hall Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network equipment in Trimble Hall to correct a memory issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Trimble Hall will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue, Oct 22, 6 p.m. – 7 p.m. [RESCHEDULED]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance [RESCHEDULED]

Tuesday, October 22 | 6:00 p.m. – 7:00 p.m. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue, Oct 22, 7 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, October 22 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu