Author Archives: jhoover

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun June 9, 6 a.m.-6 p.m [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 9 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WHEELOCK NETWORK}: Planned Maintenance, Sunday, June 9, 8:30 a.m. – 10:30 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance 

Sunday, June 9 | 8:30 a.m. – 10:30 a.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Wheelock network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on our network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages in the location listed above.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WHEELOCK NETWORK}: Planned Maintenance, Sunday, June 9, 8:30 a.m. – 10:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance 

Sunday, June 9 | 8:30 a.m. – 10:30 a.m.

SYSTEMS IMPACTED: 

  • Wheelock network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on our network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages in Wheelock.

  • Card swipe access to the building has a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{TODD, PHIBBS, HARNED, THOMPSON, KILWORTH, BAKER, WYATT, MCINTYRE}: Planned Maintenance, Mon, June 3, various times between 3 p.m. – 9 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Todd, Phibbs, Harned, Thompson, Kilworth, Baker, Wyatt, McIntyre Network: Planned Maintenance [COMPLETE]

  • Todd, June 3 | 3:00 p.m. – 6:00 p.m.

  • Phibbs, June 3 | 3:00 p.m. – 6:00 p.m.

  • Harned, June 3 | 3:30 p.m. – 6:00 p.m.

  • Thompson, June 3 | 3:30 p.m. – 6:00 p.m.

  • Kilworth, June 3 | 4:00 p.m. – 6:00 p.m.

  • Baker Stadium, June 3 | 4:00 p.m. – 6:00 p.m.

  • Wyatt, June 3 | 5:00 p.m. – 7:00 p.m.

  • McIntyre, June 3 | 6:00 p.m. – 9:00 p.m.

SYSTEMS IMPACTED: 

  • Todd network (WiFi, Phones, Ethernet)

  • Phibbs network (WiFi, Phones, Ethernet)

  • Harned network (WiFi, Phones, Ethernet)

  • Thompson network (WiFi, Phones, Ethernet)

  • Kilworth network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Wyatt network (WiFi, Phones, Ethernet)

  • McIntyre network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on our network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages in the locations listed above.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu


{TODD, PHIBBS, HARNED, THOMPSON, KILWORTH, BAKER, WYATT, MCINTYRE}: Planned Maintenance, Mon, June 3, various times between 3 p.m. – 9 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Todd, Phibbs, Harned, Thompson, Kilworth, Baker, Wyatt, McIntyre Network: Planned Maintenance

  • Todd, June 3 | 3:00 p.m. – 6:00 p.m.

  • Phibbs, June 3 | 3:00 p.m. – 6:00 p.m.

  • Harned, June 3 | 3:30 p.m. – 6:00 p.m.

  • Thompson, June 3 | 3:30 p.m. – 6:00 p.m.

  • Kilworth, June 3 | 4:00 p.m. – 6:00 p.m.

  • Baker Stadium, June 3 | 4:00 p.m. – 6:00 p.m.

  • Wyatt, June 3 | 5:00 p.m. – 7:00 p.m.

  • McIntyre, June 3 | 6:00 p.m. – 9:00 p.m.

SYSTEMS IMPACTED: 

  • Todd network (WiFi, Phones, Ethernet)

  • Phibbs network (WiFi, Phones, Ethernet)

  • Harned network (WiFi, Phones, Ethernet)

  • Thompson network (WiFi, Phones, Ethernet)

  • Kilworth network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Wyatt network (WiFi, Phones, Ethernet)

  • McIntyre network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on our network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages in the locations listed above.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WYATT NETWORK}: Planned Maintenance, Thursday, May 23, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt Network: Planned Maintenance

Thursday, May 23 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Wyatt network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be rebooting network switches.

 

WHAT YOU SHOULD KNOW:

  • Network services in Wyatt will be temporarily unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{THOMPSON NETWORK}: Planned Maintenance, Tuesday, May 21, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Thompson Network: Planned Maintenance

Tuesday, May 21 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Thompson network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be rebooting network switches.

 

WHAT YOU SHOULD KNOW:

  • Network services in Thompson will be temporarily unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PHIBBS NETWORK}: Planned Maintenance, Thurs, May 16, 3 p.m. – 4 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Phibbs Network: Planned Maintenance

Thursday, May 16 | 3:00 p.m. – 4:00 p.m.

SYSTEMS IMPACTED: 

  • Phibbs network.

REASON FOR MAINTENANCE:

  • Technology Services will be reinstalling a repaired network switch.

 

WHAT YOU SHOULD KNOW:

  • No outages are expected as a result of this work.

  • The existing network switches and Wi-Fi in Phibbs will be unaffected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, FACILITIES, FIELDHOUSE, BAKER, REGESTER, SEWARD}: Planned Maintenance, Wed, May 15, various times between 1 p.m. – 8 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth, Facilities, Fieldhouse, Baker, Regester, Seward Network: Planned Maintenance [COMPLETE]

  • Howarth full building, May 15 | 5:00 p.m. – 8:00 p.m.

  • Howarth 3rd floor, May 15 | 3:00 p.m. – 5:00 p.m.

  • Facilities, May 15 | 5:00 p.m. – 6:00 p.m.

  • Fieldhouse, May 15 | 5:00 p.m. – 6:00 p.m.

  • Baker Stadium, May 15 | 2:00 p.m. – 6:00 p.m.

  • Regester, May 15 | 1:00 p.m. – 5:00 p.m.

  • Seward, May 15 | 1:00 p.m. – 5:00 p.m.

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Facilities network (WiFi, Phones, Ethernet)

  • Fieldhouse network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Regester network (WiFi, Phones, Ethernet)

  • Seward network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance windows listed above, expect full network outages at each of the specified locations.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, FACILITIES, FIELDHOUSE, BAKER, REGESTER, SEWARD}: Planned Maintenance, Wed, May 15, various times between 1 p.m. – 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth, Facilities, Fieldhouse, Baker, Regester, Seward Network: Planned Maintenance

  • Howarth full building, May 15 | 5:00 p.m. – 8:00 p.m.

  • Howarth 3rd floor, May 15 | 3:00 p.m. – 5:00 p.m.

  • Facilities, May 15 | 5:00 p.m. – 6:00 p.m.

  • Fieldhouse, May 15 | 5:00 p.m. – 6:00 p.m.

  • Baker Stadium, May 15 | 2:00 p.m. – 6:00 p.m.

  • Regester, May 15 | 1:00 p.m. – 5:00 p.m.

  • Seward, May 15 | 1:00 p.m. – 5:00 p.m.

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Facilities network (WiFi, Phones, Ethernet)

  • Fieldhouse network (WiFi, Phones, Ethernet)

  • Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

  • Regester network (WiFi, Phones, Ethernet)

  • Seward network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance windows listed above, expect full network outages at each of the specified locations.

  • Card swipe access to the buildings have a local cache and will continue to function.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, April 30, 7:00 p.m. – 9:00 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth and Weyerhaeuser Network: Planned Maintenance

Tuesday, April 30 | 7:00 p.m. – 9:00 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Weyerhaeuser network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, outages of approximately 30 minutes should be expected at the locations listed in systems impacted. Additional shorter outages are to be expected as well.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{HOWARTH, WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, April 30, 7:00 p.m. – 9:00 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Howarth and Weyerhaeuser Network: Planned Maintenance

Tuesday, April 30 | 7:00 p.m. – 9:00 p.m.

SYSTEMS IMPACTED: 

  • Howarth network (WiFi, Phones, Ethernet)

  • Weyerhaeuser network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, outages of approximately 30 minutes should be expected at the locations listed in systems impacted. Additional shorter outages are to be expected as well.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue/Wed, April 23/24, 7 a.m. – 8 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance [COMPLETE]

Tuesday, April 23 | 7:00 a.m. – 8:00 a.m.

Wednesday, April 24 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • This maintenance will take place over a two day period. The maintenance will only take place between the hours of 7 a.m. and 8 a.m. on each day, and will be available for use during normal business hours on both days.

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue/Wed, April 23/24, 7 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, April 23 | 7:00 a.m. – 8:00 a.m.

Wednesday, April 24 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • This maintenance will take place over a two day period. The maintenance will only take place between the hours of 7 a.m. and 8 a.m. on each day, and will be available for use during normal business hours on both days.

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WEYERHAEUSER NETWORK}: Planned Maintenance, Thurs, April 18, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Thursday, April 18 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing network switch with a new one.

  • The existing network switches in Weyerhaeuser will be rebooted to clear a switch management issue.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect the Weyerhaeuser network. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu