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Dear members of the Puget Sound community, Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below: Planned Maintenance: PaperCut (printing) Thursday, August 31 | 7 a.m. – 9 a.m. REASON FOR MAINTENANCE:
WHAT YOU SHOULD KNOW:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
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TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) |
Author Archives: jhoover
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 13, 6 a.m.-6 p.m. [COMPLETE]
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun June 11, 6 a.m.-6 p.m. [COMPLETE]
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 19, 6:00 a.m.-6:00 p.m. [COMPLETE]
This is an updated announcement from Technology Services (TS). Please see details below:
Puget Sound Systems: Planned Maintenance
Sunday, February 19 @ 6:00 a.m. – 6:00 p.m. [COMPLETE]
SYSTEMS IMPACTED:
Update: The campus-wide network outage planned for Sunday morning has been cancelled. The remaining planned maintenance will still be performed as scheduled, from 6:00 a.m. – 6:00 p.m.
From 6:00 a.m. to 7:00 a.m. a firmware update will be installed on our core switches. This will cause a full network outage on campus resulting in the following:
Internet access will be unavailable on campus.Accessing services on campus that require a network connection will not be available including email, file shares, PeopleSoft, and other services.Zoom phones connected to the campus network will not work.Wifi will be unavailable.Wired network will be unavailable.
From 6:00 a.m. – 6:00 p.m., the following systems will be intermittently unavailable:
- Campus file servers
- myPugetSound.edu
- PeopleSoft Human Resources
- PeopleSoft Financials
- PeopleSoft Campus Solutions
- vDesk
- Various Puget Sound systems and applications
REASON FOR IMPACT: To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.
ADDITIONAL INFORMATION:
-
Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.
-
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions, please contact the TS Service Desk via phone at 253-879-8585.
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Dec 11, 6 a.m.-6 p.m. [COMPLETE]
This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Systems and Applications: Planned Maintenance
Sunday, December 11, 2022 from 6 a.m.-6 p.m. [COMPLETE]
SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:
Campus file servers
Email and calendar
Canvas
pugetsound.edu
myPugetSound.edu
PeopleSoft Human Resources
PeopleSoft Financials
PeopleSoft Campus Solutions
vDESK
Various Puget Sound systems and applications
REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.
ADDITIONAL INFORMATION:
· The university network, internet access and wireless will NOT be affected.
· Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.
{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am [COMPLETE]
This is an announcement from Technology Services (TS). Please see details below.
EMAIL: Planned Maintenance
Wednesday, November 23, 2022 from 6 am – 10 am [COMPLETE]
REASON FOR IMPACT: A security update will be installed on the email system.
ADDITIONAL INFORMATION:
· There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{EMAIL} Planned Maintenance, Wed Nov 23, 6 am – 10 am
This is an announcement from Technology Services (TS). Please see details below.
EMAIL: Planned Maintenance
Wednesday, November 23, 2022 from 6 am – 10 am
REASON FOR IMPACT: A security update will be installed on the email system.
ADDITIONAL INFORMATION:
· There may be periods of time where email will be unavailable or where response times are slower than normal during the maintenance window.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{KACE TICKETING} Planned Maintenance, Wed Oct 26, 7 a.m.-8 a.m. [COMPLETE]
This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
Wednesday, October 26, 2022 from 7:00 a.m. to 8:00 a.m. [COMPLETE]
REASON FOR IMPACT: A security update will be installed to the KACE ticketing system.
ADDITIONAL INFORMATION:
· During the maintenance window tickets will not be able to be viewed, created, or updated.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{KACE TICKETING} Planned Maintenance, Wed Oct 26, 7 a.m.-8 a.m.
This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
Wednesday, October 26, 2022 from 7:00 a.m. to 8:00 a.m.
REASON FOR IMPACT: A security update will be installed to the KACE ticketing system.
ADDITIONAL INFORMATION:
· During the maintenance window tickets will not be able to be viewed, created, or updated.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{KACE TICKETING} Planned Maintenance, Thu Oct 20, 7 a.m.-8 a.m. [COMPLETE]
This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
Thursday, October 20, 2022 from 7:00 a.m. to 8:00 a.m. [COMPLETE]
REASON FOR IMPACT: An update will be installed to our KACE ticketing system that provides bug fixes and feature updates.
ADDITIONAL INFORMATION:
· During the maintenance window tickets will not be able to be viewed, created, or updated.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{KACE TICKETING} Planned Maintenance, Thu Oct 20, 7 a.m.-8 a.m.
This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
Thursday, October 20, 2022 from 7:00 a.m. to 8:00 a.m.
REASON FOR IMPACT: An update will be installed to our KACE ticketing system that provides bug fixes and feature updates.
ADDITIONAL INFORMATION:
· During the maintenance window tickets will not be able to be viewed, created, or updated.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Oct 9, 6 a.m.-6 p.m. [COMPLETE]
This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Systems and Applications: Planned Maintenance
Sunday, October 9, 2022 from 6 a.m.-6 p.m. [COMPLETE]
SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:
Campus file servers
Email and calendar
Canvas
pugetsound.edu
myPugetSound.edu
PeopleSoft Human Resources
PeopleSoft Financials
PeopleSoft Campus Solutions
vDESK
Various Puget Sound systems and applications
REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.
ADDITIONAL INFORMATION:
· The university network, internet access and wireless will NOT be affected.
· Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.
{KACE TICKETING} Planned Maintenance, Wed Oct 5, 7 a.m.-8 a.m. [COMPLETE]
This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
October 5, 2022 from 7:00 a.m. to 8:00 a.m. [COMPLETE]
SYSTEMS IMPACTED: KACE Ticketing
REASON FOR IMPACT: A security update will be installed on our KACE ticketing system.
ADDITIONAL INFORMATION:
· During the maintenance window tickets will not be able to be viewed, created, or updated.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{KACE TICKETING} Planned Maintenance, Wed Oct 5, 7 a.m.-8 a.m.
This is an announcement from Technology Services (TS). Please see details below.
KACE TICKETING: Planned Maintenance
October 5, 2022 from 7:00 a.m. to 8:00 a.m.
SYSTEMS IMPACTED: KACE Ticketing
REASON FOR IMPACT: A security update will be installed on our KACE ticketing system.
ADDITIONAL INFORMATION:
· During the maintenance window tickets will not be able to be viewed, created, or updated.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.
{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Aug 14, 6 a.m.-6 p.m. [COMPLETE]
This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Systems and Applications: Planned Maintenance
Sunday, August 14, 2022 from 6 a.m.-6 p.m. [COMPLETE]
SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:
Campus file servers
Email and calendar
Canvas
pugetsound.edu
myPugetSound.edu
PeopleSoft Human Resources
PeopleSoft Financials
PeopleSoft Campus Solutions
vDESK
Various Puget Sound systems and applications
REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.
ADDITIONAL INFORMATION:
· The university network, internet access and wireless will NOT be affected.
· Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.