Update:  All network services should be back to normal in the library.  If anyone has further issues please let us know.

NETWORK: Library Network Maintenance

July 8^th, 2020 – 1:30pm [COMPLETE]

SYSTEMS IMPACTED:  All network services will be impacted in Library including VOIP and Wireless.

REASON FOR IMPACT: We are still experiencing issues with devices going offline that require power over Ethernet (POE) such as Access points for wireless.  This maintenance will cause intermittent downtime to all network services and Internet access.  Unfortunately we need to do this work during the day as there are some unresponsive switches and we are attempting to get those areas back online.

ADDITIONAL INFORMATION:

In the event that we have a longer than anticipated outage, we will send out an update.

All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

NETWORK: Library Network Maintenance

July 8^th, 2020 – 1:30pm

SYSTEMS IMPACTED:  All network services will be impacted in Library including VOIP and Wireless.

REASON FOR IMPACT: We are still experiencing issues with devices going offline that require power over Ethernet (POE) such as Access points for wireless.  This maintenance will cause intermittent downtime to all network services and Internet access.  Unfortunately we need to do this work during the day as there are some unresponsive switches and we are attempting to get those areas back online.

ADDITIONAL INFORMATION:

In the event that we have a longer than anticipated outage, we will send out an update.

All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Update: Our maintenance is now completed.  Thank you.

——————

NETWORK: Library Network Maintenance

July 7^th, 2020 – 6:45pm to 11:00pm [COMPLETE]

SYSTEMS IMPACTED:  All Network services will be impacted in Library including VOIP and Wireless.

REASON FOR IMPACT: There is currently an issue with some devices going offline that require power over Ethernet (POE) such as Access points for wireless.  To address this issue, Technology Services will be performing a software upgrade and reboot of all the switches in the Library to increase network stability, reliability and interoperability. This maintenance will cause intermittent downtime to all network services and Internet access for periods of 15-30 minutes as the switches are loaded with new firmware and are rebooted.

ADDITIONAL INFORMATION:

In the event that we have a longer than anticipated outage, we will send out an update.

All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Update: This maintenance is taking longer than expected.  We will update when we are finished with the work.  Thank you for your patience.

NETWORK: Library Network Maintenance

July 7^th, 2020 – 6:45pm to 11:00pm

SYSTEMS IMPACTED:  All Network services will be impacted in Library including VOIP and Wireless.

REASON FOR IMPACT: There is currently an issue with some devices going offline that require power over Ethernet (POE) such as Access points for wireless.  To address this issue, Technology Services will be performing a software upgrade and reboot of all the switches in the Library to increase network stability, reliability and interoperability. This maintenance will cause intermittent downtime to all network services and Internet access for periods of 15-30 minutes as the switches are loaded with new firmware and are rebooted.

ADDITIONAL INFORMATION:

In the event that we have a longer than anticipated outage, we will send out an update.

All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Library Network Maintenance

July 7^th, 2020 – 6:45pm to 11:00pm

SYSTEMS IMPACTED:  All Network services will be impacted in Library including VOIP and Wireless.

REASON FOR IMPACT: There is currently an issue with some devices going offline that require power over Ethernet (POE) such as Access points for wireless.  To address this issue, Technology Services will be performing a software upgrade and reboot of all the switches in the Library to increase network stability, reliability and interoperability. This maintenance will cause intermittent downtime to all network services and Internet access for periods of 15-30 minutes as the switches are loaded with new firmware and are rebooted.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update.

·        All network services including phones/VOIP, remoting into computers or accessing resources (ie cameras) in Library via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Update 12:21 AM – We have completed our work for the evening. Thank you for your patience.

Update 8:57 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

July 2^nd from 2:00 p.m. to 9:00 p.m. [COMPLETE]

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Update 8:57 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

July 2^nd from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

Update 11:57 PM : We have completed our maintenance activity for the evening.  Thank you.

Update 9:07 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

July 1^st from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Update 9:07 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

July 1^st from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Update:  All network systems appear to be working normally again.  We believe there was a malfunctioning device on the network that caused the network issues.  Thank you for your patience.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent DHCP/IP Address Issue

July 1^st, 2020 [RESOLVED]

SYSTEMS IMPACTED:  Wired devices trying to access the network.

REASON FOR IMPACT: We are currently experiencing an issue with devices not able to get an IP address on wired networks.  Wireless seems mostly unaffected.  We are investigating this issue and will update as we find out more information.  If you are currently working do not reboot your computer as this may cause you to lose network connectivity.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Intermittent DHCP/IP Address Issue

July 1^st, 2020

SYSTEMS IMPACTED:  Wired devices trying to access the network.

REASON FOR IMPACT: We are currently experiencing an issue with devices not able to get an IP address on wired networks.  Wireless seems mostly unaffected.  We are investigating this issue and will update as we find out more information.  If you are currently working do not reboot your computer as this may cause you to lose network connectivity.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Update 12:38 AM : We are completed with our maintenance for the evening.  Thank you.

Update 8:51 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

June 30^th, July 1^st and July 2^nd from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Update 8:51 PM : Our maintenance activity is taking longer than expected.  New ETA for completion for today is approximately 12 midnight.  We appreciate your patience.

NETWORK: Wheelock Network Upgrade

June 30^th, July 1^st and July 2^nd from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Phone/VOIP System Upgrade

July 15^th, 2020 – 7PM to Midnight

SYSTEMS IMPACTED:  All VOIP Services on campus will be affected including, desk phones, walls phones, and all devices that use VOIP analog converters such as Fax machines, elevator phones, security systems and emergency towers.

REASON FOR IMPACT: Technology Services will be performing an upgrade to the phone system increase stability, reliability and interoperability with our phone system. This maintenance will cause short intermittent downtime to phone/VOIP services (typically less than 5 minutes) around campus between 7PM and Midnight.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All phone/VOIP services will experience intermittent down time as we migrate phones and VOIP devices to new servers.  While the migration of these phones will not take long (usually less than 5 minutes as the phones and devices reboot) we will need to do testing and verification during the full maintenance window.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Wheelock Network Upgrade

June 30^th, July 1^st and July 2^nd from 2:00 p.m. to 9:00 p.m.

SYSTEMS IMPACTED:  All Network services will be impacted in Wheelock including VOIP and Wireless.

REASON FOR IMPACT: Technology Services will be performing an upgrade replacing older equipment to increase network stability, reliability and interoperability. This maintenance will cause extended downtime to all network services and Internet access for periods that will last several hours as it will require removing old hardware and installing new hardware and wiring.

ADDITIONAL INFORMATION:

·        In the event that we have a longer than anticipated outage, we will send out an update

·        All network services including remoting into computers or accessing resources (ie cameras) in Wheelock via the VPN or from other areas on campus will not function

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.