[Tscommunications] {NETWORK}: Phone/VOIP Upgrade – July 15th, 2020 – 7PM to Midnight

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Phone/VOIP System Upgrade

July 15th, 2020 – 7PM to Midnight

SYSTEMS IMPACTED:  All VOIP Services on campus will be affected including, desk phones, walls phones, and all devices that use VOIP analog converters such as Fax machines, elevator phones, security systems and emergency towers.

REASON FOR IMPACT: Technology Services will be performing an upgrade to the phone system increase stability, reliability and interoperability with our phone system. This maintenance will cause short intermittent downtime to phone/VOIP services (typically less than 5 minutes) around campus between 7PM and Midnight.


·        In the event that we have a longer than anticipated outage, we will send out an update

·        All phone/VOIP services will experience intermittent down time as we migrate phones and VOIP devices to new servers.  While the migration of these phones will not take long (usually less than 5 minutes as the phones and devices reboot) we will need to do testing and verification during the full maintenance window.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


For support questions please contact the TS Service Desk via phone at 253-879-8585.