Monthly Archives: January 2019

{PeopleSoft DEV/TST} PLANNED MAINTENANCE: Refreshes – Thurs, Jan 24 @ 6 a.m. – Fri Jan 25 @ 5 p.m.

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The following planned maintenance refreshes have been completed.

PeopleSoft Refreshes: Planned Maintenance

Thursday, January 24 @ 6 a.m. – Friday, January 25 @ 5 p.m.

SYSTEMS IMPACTED:  

·         DEV Refreshes:

o   Impact: The following PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o   Duration: Thursday, January 24th all day

·         TST Refreshes:

o   Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o   Duration: Friday, January 25th all day

 

{Phones} Intermittent Outbound Call Issue, January 24 beginning at 8:45 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

PHONES: Intermittent Outbound Call Issue

Thursday, January 24, 2019 beginning at 8:45 a.m.

REASON FOR IMPACT: Technology Services has identified an issue with outbound calls intermittently dropping. We’ve determined that the issue is with our telephone provider, Allstream and we are waiting on an update from them regarding time to resolution. We will send an update as soon as one is available.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{PeopleSoft DEV/TST} PLANNED MAINTENANCE: Refreshes – Thurs, Jan 24 @ 6 a.m. – Fri Jan 25 @ 5 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

 

PeopleSoft Refreshes: Planned Maintenance

Thursday, January 24 @ 6 a.m. – Friday, January 25 @ 5 p.m.

 

SYSTEMS IMPACTED:  

·         DEV Refreshes:

o   Impact: The following PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o   Duration: Thursday, November 29th all day

·         TST Refreshes:

o   Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o   Duration: Friday, November 30th all day

 

REASON FOR IMPACT: Refreshing our databases is part of our standard practices to maintain a reliable environment.

 

ADDITIONAL INFORMATION:

·         Communications about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.

·         Communication about maintenance for PRD environments are routed through the TS Communications Listserv.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

[Tscommunications] {Network} Planned Thomas Hall Network Outage January 10, 2019 5:00pm – 5:15pm COMPLETE

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This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Planned Thomas Hall network outage to repair malfunctioning power equipment

January 10, 2019 from 5:00pm to 5:15pm COMPLETE

REASON FOR IMPACT: Network systems and services will be offline from 5:00pm to 5:15pm in Thomas Hall this evening to replace a network card in a battery backup system. The system must be powered down to replace the network card. All networked systems will be offline for approximately 15 minutes including: wired, wireless, phones, networked security/fire equipment. Network Services was able to replace the retired equipment without taking network services offline. There was no outage.

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Network} Planned Thomas Hall Network Outage January 10, 2019 5:00pm – 5:15pm

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This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Planned Thomas Hall network outage to repair malfunctioning power equipment

January 10, 2019 from 5:00pm to 5:15pm

REASON FOR IMPACT: Network systems and services will be offline from 5:00pm to 5:15pm in Thomas Hall this evening to replace a network card in a battery backup system. The system must be powered down to replace the network card. All networked systems will be offline for approximately 15 minutes including: wired, wireless, phones, networked security/fire equipment.

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

[Tscommunications] {Phones} Inbound and outbound phone calls do no function, January 9, 12:30pm – 3:00pm RESOLVED

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This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Inbound and outbound phone calls do no function

January 9, 2019 from 12:30pm to 3:00pm RESOLVED

REASON FOR IMPACT: No inbound or outbound phone calls are completing the dialing process. Callers attempting to dial in to campus may be met with no dial tone, a busy tone, or an error message. Users attempting to dial outbound will experience a busy tone. All internal calling is fully functional. No cause is known at this time. Our telephone provider identified and isolated an issue and resolved it by about 12:45pm and continued working to monitor the situation. We’ve been notified that the issue is completely resolved.

 

ADDITIONAL INFORMATION:

·         Network Services is working with our telephone provider to resolve the issue as soon as possible.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

[Tscommunications] {Phones} Inbound and outbound phone calls do no function, January 9, 12:30pm

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This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Inbound and outbound phone calls do no function

January 9, 2019 from 12:30pm to ongoing

REASON FOR IMPACT: No inbound or outbound phone calls are completing the dialing process. Callers attempting to dial in to campus may be met with no dial tone, a busy tone, or an error message. Users attempting to dial outbound will experience a busy tone. All internal calling is fully functional. No cause is known at this time.

 

ADDITIONAL INFORMATION:

·         Network Services is working with our telephone provider to resolve the issue as soon as possible.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sunday Jan 13, 6 a.m.-3 p.m.

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 13, 2019 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, January 13th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

    Steve

Steve Dawson

Technology Services

Office: ext 3394

Mobile: 757-234-1801