[Tscommunications] {Phones} Inbound and outbound phone calls do no function, January 9, 12:30pm – 3:00pm RESOLVED

This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Inbound and outbound phone calls do no function

January 9, 2019 from 12:30pm to 3:00pm RESOLVED

REASON FOR IMPACT: No inbound or outbound phone calls are completing the dialing process. Callers attempting to dial in to campus may be met with no dial tone, a busy tone, or an error message. Users attempting to dial outbound will experience a busy tone. All internal calling is fully functional. No cause is known at this time. Our telephone provider identified and isolated an issue and resolved it by about 12:45pm and continued working to monitor the situation. We’ve been notified that the issue is completely resolved.



·         Network Services is working with our telephone provider to resolve the issue as soon as possible.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


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