Monthly Archives: May 2013

Pre-production Patch Maintenance for 5/30/2013 [Completed]

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[Updated  5/30/2013, 9:05 am]  Pre-Production Patch Maintenance has been completed.  A separate notification of the Production Patch Maintenance will be posted at a later date.

[Original]  Pre-Production Patch Maintenance is scheduled for 5/30/2013 from 7 am to 9 am, and Production Server Maintenance tentatively set for 6/9/2013. A separate blog will be posted, prior to the Production Patch maintenance performed.

This should not affect any production services such as:

 

Email

Personal and departmental file shares (on Alexandria and Merlin2)

Database applications

Web services such as: Moodle

Print Services

vDesk

 

An update will be posted once server maintenance has been completed.

Web Access Issues 5/28/13 [Resolved]

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[Updated 5/28/13, 12:00 PM] The issue has been resolved, and connections to affected websites have been restored. If you have any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Original Post] We are experiencing issues with accessing content on some websites (e.g., NY Times, Wells Fargo) through our Internet service to academic and administrative buildings. We are working to resolve the problem. Thank you for your patience!

Scheduled Maintenance 5/25/13 [Completed]

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[Updated 3:10 a.m. 5/25/13] The maintenance work was completed.

[Original Post] We will conduct additional maintenance work from 12:00 to 4:00 a.m. on Saturday, May 25, to help ensure the university’s Internet connections are more resistant to unplanned outages. Multiple brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.

SafeConnect Upgrade Scheduled

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Impulse Point will be upgrading our SafeConnect server on Wednesday 5/22 starting at 5:00am PDT.

The upgrade is scheduled to take approximately 2 hours, commencing no later than 8:00am PDT.

During the 2 hour upgrade period the server will fail open allowing all access until the upgrade is complete.

When the server is re-established, any user that is not compliant may be blocked, but all compliant users will not notice any change.

Scheduled Maintenance 5/21/13 [Completed]

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[Updated 5:57 a.m.  5/21/13] The scheduled work was completed.

[Original Post] We will conduct maintenance work from 3:00 to 6:00 a.m. on Tuesday, May 21, to help ensure the university’s Internet connections are more resistant to unplanned outages. Brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.

Scheduled Internet Outage 5/8/13 [Completed]

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[Updated 5/8/13] The scheduled maintenance was completed between 5:05 and 5:11 a.m. without incident. Thank you for your patience!

[Original Post] A scheduled outage is planned on Wednesday, May 8, from 5:00 to 5:30 a.m. for the K-20 Internet connection provided in academic and administrative buildings. Campus residences will not be affected. We anticipate the disruption in service will last approximately 5 minutes during this outage window.

[Resolved] VDesk Problems 5/1/13

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[Updated 10:23 PM] The vDesk application launch problem has been resolved.

Users are experiencing a problem when launching certain applications, most notably Firefox, on vDesk. We are currently troubleshooting the problem.

We apologize for the inconvenience.