[Complete] Production Maintenance Window 5/23/10 from 8:00 AM to 4:00 PM

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Updated 5/23/2010 at 3:58 PM:  All services are now back online, including password synchronization.

Updated 5/23/2010 at 3:15 PM:  Currently all applications are available again, but desktop and email password changes are not currently syncing to Cascade; we expect this issue to be resolved by 5:00 PM.

The next production maintenance window is Sunday, May 23, from 8:00 AM to 4:00 PM.

This month some database applications will be unavailable during the outage window including Cascade and Banner.  All other services will remain available throughout the maintenance window.

Boss Reports Server has been switched

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In production, Boss had been using the rep_bossweb reports server which is not stable.

It was down this morning, so we switched it to use the UPS_REPORTS_NONSSO_PROD reports server in production. That worked fine.

There is still the issue of report output security, because anyone using that reports server can access other people’s report file output.

We will plan to test Boss with the SSO reports server and see how it functions and whether it would work for us.

Cascade Release 10.5 – 05.12.2010

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Cascade Release 10.5 is planned for May 12, 2010.  This release will include the following features and fixes:

  • DL Change File Sort Order Problems (93354)
  • DL Add Credit Criteria to Disbursement (93600)
  • DL Incorrect Disbursement Code in Origination (93490)
  • DL Day Dependent Logic in Nightly Job (95488)
  • Update Card Deactivation in Basis (94968)
  • User Account Attribute Refresh in AD (95161)
  • Move Cascade Web Tech Tips to CMS Self Help (94308)

Update Your Subscriptions to RSS Feeds from TS

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On Thursday, April 15, between 4:30 and 5:00 PM, Technology Services will relocate its maintenance blog, resulting in new URLs for the RSS feeds from that blog. Once the move is made, please use the following addresses for subscribing or re-subscribing to these feeds:

Cascade Release Cycle – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=83
Scheduled Maintenance Windows – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=71
Service Announcements – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=44

At the same time, you should update your subscription to the TS Tips & Alerts feed using the address, http://blogs.ups.edu/servicedesk/feed.

For assistance with RSS feeds or any technology-related issue, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Complete] Pre-Production Maintenance Window 4/15/10, 7:00 AM to 9:00 AM

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Update at 8:24am:  all maintenance work is complete without incident.

On Thursday April 15th from 7am-9am all pre-production servers are to be patched.  This means that all test systems may be intermittently or entirely unavailable during this time.  Most users will not be impacted, as most users do not have access to preproduction servers.  Specifically, the following servers will be impacted:

  • lummi
  • pilchuck
  • mysqldev
  • EXDEV
  • FIDALGO
  • GALAXY
  • KETRON
  • PORTAL
  • VS0

[Complete] Production Maintenance Window 4/25/10 from 8:00 AM to Noon

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Maintenance work for today is complete. All services have been restored.

The next production maintenance window is Sunday, April 25, from 8:00 AM to Noon.

All services may be intermittently or entirely unavailable during this time, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner

[Resolved] Long running Database Job

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Processing a large batch of account deletions over the night of April 1, took much longer than expected. The job was killed a third of the way through and restarted later in the day as it was not adversely affecting performance. The cause of this slowness has been isolated, but not fixed.