Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.
Your patience is very greatly appreciated!
[Updated 11/17/11 6:37 p.m.] Email service has now been restored for affected users. We continue to work to address any residual issues affecting accounts and permissions for these particular members of the Puget Sound community. Your patience and understanding are greatly appreciated!
[Updated 11/17/11 3:37 p.m.] At this time, affected users are being notified individually by the Technology Service Desk that access to Cascade has been restored. We continue to work to restore email and access to other services which require a Puget Sound login. We sincerely regret the inconvenience and thank you again for your patience!
An issue has arisen which affects the Puget Sound login for certain members of the campus community. If you are in this group, you may not be able to log onto university computers or access email, Cascade, Moodle, or other accounts which require your Puget Sound username and password.
We are working to restore service as quickly as possible, but this issue may take several hours to resolve. We appreciate your patience and apologize greatly for the inconvenience.
Updates will be posted here, and affected users will be notified directly as new information becomes available.
Replaced batteries in UPS at Fieldhouse #113. Self Test successful.
[Completed] the next scheduled patch maintenance window is Sunday the 27th of November 2011 from 8 am to 12 pm, this is a Monthly Patch window. A separate notification will be posted prior to the Monthly Patch Window.
On Thursday the 17th of November from 7:00 AM – 9:00 AM most pre-production servers are to be patched, to exclude all DST related servers. This means that most test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to preproduction servers.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk
A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.
Limited the number of simultaneous connections per user. Now set to 20 in and 20 out to help reduce the possibility of Peer to Peer activity and conserve bandwidth.
The wireless upgrade was completed at 6:30am and successfull. All wireless services are back in full operation status.
Wireless upgrade is scheduled for Friday 11/4/2011 from 5:30am-6:30am. Service will be intermittent during this time. The service interuption will affect all campus wireless
[Updated 11/02/2011 6:35 AM] The upgrade was unsuccessful this morning. Services were restored to the previous state, and are running normally.
Wireless upgrade is scheduled for Wednesday 11/2/2011 from 5:30am-6:30am. Service will be intermittent during this time. The service interuption will affect all campus wireless
[Updated 11/01/2011 11:30 PM] This maintenance was completed successfully at 11:30 PM.
Beginning at 10:00 PM on Tuesday, November 1, maintenance will be performed on SoundNet, the campus intranet. Please expect SoundNet to be unavailable intermittently for at least two hours. An update will be posted when full service has been restored. Thank you for your patience!
HubTransport server on Cltacc1 having issues……….
NOTE: As of 12 PM, the maintenance has been completed. All services are online and available.
Technology Services Monthly Maintenance is scheduled for Sunday, October 30, from 8:00 AM to 12:00 PM. Cascade, Banner, Millennium, and the university’s website will not be affected.
The services which may be intermittently or entirely unavailable during this maintenance window include:
[Completed] Pre-Production Patch Maintenance has been completed at 8:15 am, all test servers have been patched.
The next scheduled patch maintenance window is the 30th of October 2011, from 8 am to 12 pm. This is a production patch maintenance window, and a separate notification will be sent, as well as a separate blog posted.
On Thursday October 20th from 7:00 AM – 9:00 AM all pre-production servers are to be patched. This means that all test systems may be intermittently or entirely unavailable during this time. Most users will not be impacted, as most users do not have access to preproduction servers.
This should not affect any production services such as:
Email
Personal and departmental file shares (on Alexandria and Merlin2)
Database applications: Cascade, FAMIS, Millennium, and Banner
Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
Print Services
vDesk
A follow up email and update to the blog will be posted once Pre-Production Patch Maintenance has been completed.
Some Macintosh computer users were unable to connect to Puget Sound email accounts via Entourage and Outlook 2011 this morning. The issue has been resolved.
On Wednesday, 10/12/11, there were some delays with the delivery of email messages from Puget Sound accounts to Yahoo accounts. By 5:15 p.m., mail flow had returned to normal.
If you experience any further issues, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.
We appreciate your patience!
[Updated 9/25/11, 12:02 PM] The quarterly patch maintenance was completed at 11:55 AM, and all systems are back online. The next production patch window is scheduled for Sunday, October 30, and will be a monthly patch.
The quarterly patch maintenance is scheduled for Sunday the 25th of September 2011, from 4:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:
Beginning before midnight tonight, Moodle again was unavailable and extremely slow at times throughout the last hour and a half. After a configuration change, Moodle has now returned to service, and should remain available. Thank you for your patience and understanding.
E-mail delivery may have been delayed today for a brief period of time. All mail flow has returned to normal.