Network Maintenance – 07/15/2017 and 07/16/2017 [COMPLETE]

Update: Networking has completed maintenance.  We did not do work on the server network per the request of the server team.  This will be rescheduled to another time.
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Networking will be doing some maintenance and testing that should not be service affecting on 07/16/2017.  We will also be doing work moving server network connections on 07/17/2017.  We plan to work around the server production maintenance and so impact should be minimal.

Thank you

PeopleSoft Planned Outage: myPugetSound, PeopleSoft Campus Friday July 7th 6pm – Sunday July 9th

This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

vDesk Maintenance 5/10/17 [UPDATE] Completed

We will be performing some maintenance on vDesk tonight beginning at 8:00 PM.  vDesk will be unavailable for about an hour during this time.

The Maintenance window time has been moved to 7:00 AM 5/11/17

vDesk maintenance is complete and the environment is back online and functioning.

vDesk Maintenance 5/9/17 [UPDATED]

We will be performing some maintenance on vDesk tonight starting at 8:00 PM.  vDesk will be unavailable for about an hour and anyone logged in at that time will be logged out automatically.

 

vDesk maintenance has been postponed, I will add a new post when it is rescheduled.

SafeConnect Access Issue – 05/01/2017 [Resolved]

Update: SafeConnect has been fully updated.  Thank you for your patience.

Update: Per SafeConnect’s recommendation they are performing an additional upgrade.  While this is happening access to the SafeConnect dashboard will be limited.

Update: The web service was unresponsive.  SafeConnect restarted the web service and all is well now.

We are having issues accessing the SafeConnect administration page.  The cause is unknown but may be related to the upgrade that took place on Friday.

Updates to follow.
Thank you!

NETWORK MAINTENANCE – 03/23/2017 [COMPLETE]

UPDATE:  Maintenance has been completed.

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Networking will again be doing a maintenance tonight starting approximately at 6 PM and going until around 12 AM mid-night.

We will be finishing work in the following areas:

  • Weyerhaeuser
  • Union Ave Tunnel (this will also affect homes on N. Union Ave, N. Washington, and Greek Row.

During our maintenance there will be intermediate network outages that will impact things such as wireless, internet, and VOIP.

Thank you

Network Maintenance – 03/16/2017 [COMPLETE]

UPDATE:  Network maintenance is now complete.

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Networking will again be doing a maintenance tonight starting approximately at 6 PM and going until around 12 AM mid-night.

We will be finishing work in the following areas:

  • N. Lawrence Street homes
  • N. Alder Street homes
  • 11th/12th/13th Street homes

During our maintenance there will be intermediate network outages that will impact things such as wireless, internet, amd VOIP.

Thank you

Papercut Upgrade, Printing downtime [COMPLETE]

We will be upgrading Papercut on our print server beginning at 6 AM on Friday 2/24/17. Printing services will be unavailable during this time.  Printing services should be restored by 8 AM.

****UPDATE****

The PaperCut upgrade was successful and printing is back online.  There is a small delay with the ability to add credit to users, we expect that to be working again in the next 3 hours.

 

****UPDATE****

The ability for users to purchase printing credits is functioning properly now.  The Papercut upgrade is complete and functioning fully.

 

Intermittent Internet Outage – 2/12/2017 [Resolved]

UPDATE: K20 has completed their maintenance.  There should be no further disruptions to internet traffic.

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K20 is conducting a planned firmware upgrade on their core routers to patch a software bug.  Outage will be intermittent (less than 10 minutes) between the hours of 8 AM and 10 AM.

We will update this post once we get confirmation the K20 has completed their work.

Thank you!

Network Services

Network Maintenance 2/12/2017 [COMPLETE]

UPDATE: Network maintenance is now complete.
Thank you!

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On 2/12/2017 from 8am to 5pm, Network Services will be doing maintenance in the following buildings:

Jones
Howarth
Weyerhaeuser
Wyatt
Fieldhouse

Network services including data, wireless and VOIP will be unavailable for periods of 15-30 minutes in each building throughout the day.

This work is necessary for to improve network connectivity through-out the campus.

Thank you for your patience as we conduct this important work!

TS Outage Update: PeopleSoft Planned Refreshes

This is a status update from Technology Services about our scheduled PeopleSoft Maintenance Refreshes 

  • The following environments have been refreshed and are online:
    • PA91DEV, CS90DEV, FN92DEV, HR92DEV
    • PA91TST, FN92TST, HR92TST
  • Please note that the CS90TST environment remains unavailable as TS completes the refresh.

TS will communicate once CS90TST is complete.

Need more info? Email TS-PMO@pugetsound.edu

Email Upgrade and Pre-Production Patch Maintenance 10/12/14 [completed]

[Updated 10/12/2014, 8:40 am ] The email services upgrade, was unsuccessful and was rolled back to before the upgrade started this morning.  All other server updates have been completed, and services affected are back online.

[Original post] An upgrade to the campus email system and patch maintenance on the pre-production servers are scheduled for Sunday, 10/12/14, from 3 a.m. to noon.

Email services will be disrupted during the upgrade which involves updating the theme on the sign-in page for Webmail, also known as Outlook Web Access or OWA.

Other services, such as Cascade and PeopleSoft, individual and departmental file shares, and web services (Moodle, vDesk, the university’s website, etc.), should NOT be affected.

The maintenance window will include security SSL updates to some production servers, but most services should not be affected as part of that process.

If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!