Category Archives: Oracle CRM

Database Server Reboot 4.17.2008

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Email sent to liaisons:

Thursday April 17, Information Services will be performing critical changes on our database systems to improve recent performance concerns.

Access to all database systems including Cascade, Cascade Web, Banner, Famis, Basis and Millennium will be unavailable from 5:30 AM until 6 AM Thursday.

If you have questions or concerns regarding this outage, please contact Jenifer Brauen by telephone at ext. 2725, 253.879.2725, or via email at jbrauen@ups.edu. Thank you for understanding our need to conduct critical systems work.

Thank you.

– Jenifer Brauen

Cascade Web Unplanned Downtime

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Cascade Web came down 3/26 at 4:40pm following a restart of the Apache server to restore the use of Banner and Famis to the camano server which had been running on a backup server since Friday.  Cascade Web was unable to start following this reboot and remained down until 10:30pm. 

Other components of the Application Server including Discoverer and Portal remain down as of 8:15am on 3/27.

CRM Down 1/19

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CRM experienced periodic outages the morning of January 19 through 1:30 pm.  Information Services was notified of the problem at approximately 11:00 am and began troubleshooting.  The cause was identified at 12:15 pm and a resolution implemented by approximately 1:15 pm.  The system was fully functional by 2:00 pm.

The cause of the failure was due to uncompiled objects in the database, but the root issue that caused the objects to become invalid is unknown.

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